Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,435 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JP

Apr 26, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

7526 - 7550 of 10,000 Reviews for Technical Support Fundamentals

By Bee S

Aug 21, 2022

Great way to start learning more about I.T regardless if your new to I.T or brushing up on more knowledge.

By Matt A

Jul 18, 2022

Very broad and general, but also useful knowledge that can be applied in your daily and professional life.

By Ammon (

Jul 12, 2022

Very well constructed, and is absolutely geared at bringing a beginner up to speed in an approachable way.

By Samuel O A

Jun 28, 2022

IF i was thought like did when i started learning programming i think i will have had a smooth beginnings.

By Khoo W L

May 23, 2022

The course gives a concise overview and the presenters are experienced, fluent and interesting.

Thank you.

By Salai A M M

Apr 27, 2022

Instructors are really good at teaching. Recommended for beginner who has never experience about IT world.

By Jennifer G

Mar 30, 2022

This course was great and taught me so much. I am looking forward to taking the next certification course.

By Christopher C

Mar 26, 2022

It was great! It was structured in a way where everything progressed naturally and wasn't too overwelming.

By Yolanda C

Mar 26, 2022

This first course I learned a lot. The videos really helped me to be able to do the questions at the end.

By SIMBARASHE B

Dec 27, 2021

Great lectures, I am learning a lot and also looking forward to attain the Technical support Certificate.

By JESWIN B B 2

Nov 20, 2021

It was a wonderful experience where i learnt from the basic. it was clear as a crystal. easy to understand

By Bryan E

Nov 13, 2021

Google did a great job establishing a baseline for individuals with minimal knowledge of computer systems.

By Sandra P

Nov 4, 2021

It was very interesting. The instructors were able to make a complex subject into something easy to learn.

By Michael P

Oct 16, 2021

The course was fantastic I am grateful I took this course. It will propel me to other computer endeavors.

By NIYONEZA E

Sep 23, 2021

Hello!

My review on that course, i have been agree with the teacher about overview of the course

thank you!!

By Shawn H

Aug 21, 2021

Great introductory course into IT, google and Coursera working together have come up with a solid program.

By shadab A M

Jun 19, 2021

Nice coverage. I did this after being working and experienced engineer and it added a lot to my knowledge.

By Deleted A

Jun 12, 2021

An awesome course that will definitely a good refresher for IT guys who needs a recap of the fundamentals

By Shashiranjan S

Jun 10, 2021

Extremely happy by learning all the necessary toolsets required for the modern technical support industry.

By dhanraj m

May 20, 2021

Excellent instructions and a very good foundational course in IT support. I easily recommend it to anyone.

By Glen S

Apr 27, 2021

This course will allow any beginner user to pickup the skills needed to have a head-start in the IT world.

By Focused40

Apr 21, 2021

I like that the videos are short, but informative. The labs were helpful and provided on hands experience.

By A A

Apr 21, 2021

Excellent program, i plan on continuing with these classes in the hopes of starting an awesome new career.

By abdulfatah a

Apr 8, 2021

thank you a lot google ad coursera for give me a trust and help me to keep learning a lot of course in IT.

By alphonce s

Apr 1, 2021

It is a most challenging topic but very beneficial and vast, every topic is interesting and easy to tackle