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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

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7426 - 7450 of 10,000 Reviews for Technical Support Fundamentals

By thomas b

Apr 18, 2024

The course is very good. It was great to go over things I have either forgot, and didn't think I would use.

By Saud

Jan 21, 2024

Great course for newcomers in IT Support. Also a good refresher course for those who already understand IT!

By Thomas W

Jul 30, 2023

Learned a lot and some on the information was a refresher for me. Glad that I completed this certification.

By Payton A

Jul 24, 2023

Amazing information and skill development to help anyone get started into looking for a career path for IT.

By Khubab A

Jun 6, 2023

I know a lot of things but in this course, I learned things in the proper way and know a lot of new things.

By Carlos E

Feb 28, 2023

Muy muy bueno el curso, tiene sin duda toda la informacion esencial para iniciarse en el campo y hasta mas!

By Kristy s

Jan 6, 2023

Some of the videos seem out of order. There were some questions on tests linked to videos later in the que.

By Fredrick H

Jan 6, 2023

The course was very informative and easy to follow. I'm looking forward with confidence to the next course.

By Tunbi B

Dec 28, 2022

Excellent Tutors, Concise and Precise, Interesting practical Questions and sessions, Well detailed Course.

By Krissy F

Nov 4, 2022

This was a fun and easy to learn course it covers the fundamentals of IT. I enjoyed and learnt a whole lot.

By Isaac A

Oct 19, 2022

Participating in the this course has really helped me acquire a lot of knowledge and skills in the IT field

By Deleted A

Sep 6, 2022

IT is new to me and this course did an exceptional job at breaking down the information and easy to follow.

By Emil K

Aug 31, 2022

Great course to get comfortable with the basics of computing and get a basic understanding of how it works.

By Michael T K

Aug 23, 2022

Very informative course coupled with technical skills ad soft skills with great amazing Google instructors

By Diana Y

Aug 6, 2022

muy completo y fácil de seguir, con diferentes enfoques: el humano, el técnico, el psicológico, el social..

By Thurein S

Jul 31, 2022

I had a great learning experience and gained a lot of knowledge. Thank you very much, Google and Coursera.

By joan t

Jul 16, 2022

I feel confident, that this course will help me to achieve my goal of changing my carrer focus to IT Tech.

By Victory E

Jul 1, 2022

am giving this 5/5 . it has been a really great learning experience and i hope to much from the next course

By Eddy S

Jun 7, 2022

I am dyslectic and even for me the way they present the information it was easy to understand and fun to do

By Patreck L

May 11, 2022

This course is a CHEAT CODE. If you want to build a solid foundation on IT, this course I think is the one.

By Kishore B

May 3, 2022

excellently designed the course onteent which will help people of all age groups and didderent skill levels

By Joseph A

Apr 23, 2022

It's been really fun and informative, when you start, you'll be hooked, you'll want to learn more and more.

By Abigail B

Apr 1, 2022

I highly recommended this course. It was very easy to follow and got it done and in a short amount of time.

By Aaron

Feb 16, 2022

It gave me a good base on what i should be learning and what i should expect within the IT or Tech Industry

By EMMANUEL J N

Jan 28, 2022

well structured course with just enough details to address the core skills involved in every subject matter