Об этом курсе
4.8
Оценки: 9,160
Рецензии: 2,108
Специализация
100% онлайн

100% онлайн

Начните сейчас и учитесь по собственному графику.
Гибкие сроки

Гибкие сроки

Назначьте сроки сдачи в соответствии со своим графиком.
Начальный уровень

Начальный уровень

Часов на завершение

Прибл. 19 часа на выполнение

Предполагаемая нагрузка: 8 - 10 hours per week...
Доступные языки

Английский

Субтитры: Английский

Приобретаемые навыки

Binary CodeCustomer SupportLinuxTroubleshooting
Специализация
100% онлайн

100% онлайн

Начните сейчас и учитесь по собственному графику.
Гибкие сроки

Гибкие сроки

Назначьте сроки сдачи в соответствии со своим графиком.
Начальный уровень

Начальный уровень

Часов на завершение

Прибл. 19 часа на выполнение

Предполагаемая нагрузка: 8 - 10 hours per week...
Доступные языки

Английский

Субтитры: Английский

Программа курса: что вы изучите

Неделя
1
Часов на завершение
2 ч. на завершение

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started! ...
Reading
14 видео ((всего 51 мин.)), 7 материалов для самостоятельного изучения, 3 тестов
Video14 видео
What is IT?4мин
What does an IT Support Specialist do?2мин
Course Introduction2мин
From Abacus to Analytical Engine5мин
The Path to Modern Computers11мин
Kevin Career1мин
Computer Language3мин
Character Encoding3мин
Binary2мин
How to Count in Binary3мин
Abstraction2мин
Computer Architecture Overview3мин
Kevin Advice1мин
Reading7 материала для самостоятельного изучения
Navigating Coursera10мин
Program Surveys10мин
How to Use Discussion Forums10мин
Get to Know Your Classmates10мин
Copy of Program Surveys10мин
Supplemental Reading on Logic Gates10мин
About Graded Plugins10мин
Quiz3 практического упражнения
Binary10мин
Computer Architecture4мин
How to Count in Binary2мин
Неделя
2
Часов на завершение
4 ч. на завершение

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch! ...
Reading
13 видео ((всего 69 мин.)), 5 материалов для самостоятельного изучения, 4 тестов
Video13 видео
Introduction to Computer Hardware4мин
Programs and Hardware8мин
Joe Diversity1мин
CPU4мин
RAM3мин
Motherboards3мин
Storage4мин
Power Supplies4мин
Peripherals4мин
BIOS4мин
Ben's Advice1мин
Putting it All Together21мин
Reading5 материала для самостоятельного изучения
Supplemental Reading for CPUs10мин
Supplemental Reading for CPU architecture10мин
Supplemental Reading for Data Storage10мин
Supplemental Reading for USB Peripherals10мин
About Graded Plugins10мин
Quiz4 практического упражнения
The Modern Computer4мин
Components8мин
Starting It Up8мин
Assemble a Computer2мин
Неделя
3
Часов на завершение
5 ч. на завершение

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems. ...
Reading
19 видео ((всего 63 мин.)), 5 материалов для самостоятельного изучения, 5 тестов
Video19 видео
Components of an Operating System6мин
Files and File Systems3мин
Process Management2мин
Memory Management2мин
I/O Management2мин
Interacting with the OS: User Space3мин
Logs2мин
The Boot Process2мин
Cindy Drive & Career Path1мин
Choosing an Operating System3мин
Virtual Machines2мин
Installing Windows5мин
Installing Linux6мин
What is Chrome OS?3мин
Installing Mac OS X3мин
Tri Ngo Obstacles & How to be successful in IT1мин
Introduction to Qwiklabs1мин
Instructions for Accessing Linux Qwiklabs5мин
Reading5 материала для самостоятельного изучения
Supplemental Reading for Chrome OS10мин
Supplemental Reading for ReFS File System10мин
Supplemental Reading for Choosing an OS10мин
Supplemental Reading for Ubuntu10мин
Instructions for Accessing Windows Qwiklabs10мин
Quiz3 практического упражнения
What is an Operating System?14мин
Installing an Operating System10мин
Accessing Qwiklabs16мин
Неделя
4
Часов на завершение
2 ч. на завершение

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world. ...
Reading
13 видео ((всего 43 мин.)), 1 материал для самостоятельного изучения, 2 тестов
Video13 видео
Basics of Networking7мин
Networking Hardware3мин
Language of the Internet2мин
The Web3мин
Victor First Job1мин
History of the Internet4мин
Limitations of the Internet3мин
Impact3мин
Internet of Things1мин
Gian What he does in Android Security1мин
Privacy and Security3мин
Heather Adkins Keeping Hackers Out2мин
Reading1 материал для самостоятельного изучения
Supplemental Reading for Internet of Things10мин
Quiz2 практического упражнения
Limitations of the Internet12мин
Networking20мин
4.8
Рецензии: 2,108Chevron Right
Формирование карьерного пути

37%

начал новую карьеру, пройдя эти курсы
Карьерные преимущества

35%

получил значимые преимущества в карьере благодаря этому курсу

Лучшие рецензии

автор: AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

автор: FKMar 10th 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

Преподаватель

О Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

О специализации ''Google IT Support Professional Certificate'

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License....
Google IT Support Professional Certificate

Часто задаваемые вопросы

  • Зарегистрировавшись на сертификацию, вы получите доступ ко всем видео, тестам и заданиям по программированию (если они предусмотрены). Задания по взаимной оценке сокурсниками можно сдавать и проверять только после начала сессии. Если вы проходите курс без оплаты, некоторые задания могут быть недоступны.

  • Записавшись на курс, вы получите доступ ко всем курсам в сертификации, а также возможность получить сертификат о его прохождении. После успешного прохождения курса на странице ваших достижений появится электронный сертификат. Оттуда его можно распечатать или прикрепить к профилю LinkedIn. Просто ознакомиться с содержанием курса можно бесплатно.

Остались вопросы? Посетите Центр поддержки учащихся.