This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
от партнера
GoogleОб этом курсе
Недавно просмотрено: 5 179 723
Гибкие сроки
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Сертификат, ссылками на который можно делиться с другими людьми
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100% онлайн
Начните сейчас и учитесь по собственному графику.
Начальный уровень
Прибл. 20 часов на выполнение
Английский
Субтитры: Арабский, Французский, Португальский (Европа), Итальянский, Португальский (бразильский), Вьетнамский, Немецкий, Русский, Английский, Испанский
Приобретаемые навыки
- Binary Code
- Customer Support
- Linux
- Troubleshooting
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Начальный уровень
Прибл. 20 часов на выполнение
Английский
Субтитры: Арабский, Французский, Португальский (Европа), Итальянский, Португальский (бразильский), Вьетнамский, Немецкий, Русский, Английский, Испанский
от партнера
Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Программа курса: что вы изучите
3 ч. на завершение
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
3 ч. на завершение
14 видео ((всего 51 мин.)), 6 материалов для самостоятельного изучения, 3 тестов
4 ч. на завершение
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
4 ч. на завершение
17 видео ((всего 80 мин.)), 7 материалов для самостоятельного изучения, 4 тестов
5 ч. на завершение
Operating System
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
5 ч. на завершение
21 видео ((всего 69 мин.)), 6 материалов для самостоятельного изучения, 5 тестов
2 ч. на завершение
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
2 ч. на завершение
15 видео ((всего 44 мин.)), 1 материал для самостоятельного изучения, 2 тестов
Рецензии
- 5 stars84,99 %
- 4 stars12,86 %
- 3 stars1,51 %
- 2 stars0,24 %
- 1 star0,38 %
Лучшие отзывы о курсе TECHNICAL SUPPORT FUNDAMENTALS
от партнера EO19 июля 2022 г.
The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough!
от партнера DH13 нояб. 2019 г.
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
от партнера ST24 мар. 2022 г.
Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.
от партнера KB8 июня 2021 г.
The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.
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