Об этом курсе: In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate. By the end of this course, you’ll be able to: - understand how the binary system works. - assemble a computer from scratch. - choose and install an operating system on a computer. - understand what the Internet is, how it works, and the impact it has in the modern world. - learn how applications are created and how they work under the hood of our computer. - utilize common problem-solving methodologies and soft skills in an Information Technology setting. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Для кого этот курс: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through any content that you might already know and speed ahead to the graded assessments.
Автор: Google
| Основные сведения | |
| Уровень | Начинающий |
| Выполнение | 8 - 10 hours per week |
| Язык | English |
| Требования к аппаратным средствам | You’ll need to complete some of the assessments (e.g., Qwiklabs and plugins) on a desktop or laptop web browser. |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
14 видео, 7 материала для самостоятельного изучения, 2 тренировочных теста
- Видео: What is IT?
- Видео: What does an IT Support Specialist do?
- Видео: Course Introduction
- 阅读: Navigating Coursera
- 阅读: Program Surveys
- 阅读: How to Use Discussion Forums
- 阅读: Get to Know Your Classmates
- 讨论提示: Meet and Greet
- 阅读: Copy of Program Surveys
- Видео: From Abacus to Analytical Engine
- Видео: The Path to Modern Computers
- 讨论提示: Your History of Computing
- Видео: Kevin Career
- Видео: Computer Language
- Видео: Character Encoding
- Видео: Binary
- 阅读: Supplemental Reading on Logic Gates
- Видео: How to Count in Binary
- 练习测验: Binary
- Видео: Abstraction
- Видео: Computer Architecture Overview
- Видео: Kevin Advice
- 练习测验: Computer Architecture
- 阅读: Graded Plugin
Оцениваемый: How to Count in Binary
НЕДЕЛЯ 2
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
13 видео, 4 материала для самостоятельного изучения, 3 тренировочных теста
- Видео: Introduction to Computer Hardware
- Видео: Programs and Hardware
- 阅读: Supplemental Reading for CPUs
- 讨论提示: Overclocking
- Видео: Joe Diversity
- 练习测验: The Modern Computer
- Видео: CPU
- 阅读: Supplemental Reading for CPU architecture
- Видео: RAM
- Видео: Motherboards
- Видео: Storage
- 阅读: Supplemental Reading for Data Storage
- Видео: Power Supplies
- Видео: Peripherals
- 阅读: Supplemental Reading for USB Peripherals
- 讨论提示: Taking Tech Apart
- 练习测验: Components
- Видео: BIOS
- Видео: Ben's Advice
- Видео: Putting it All Together
- 练习测验: Starting It Up
Оцениваемый: Assembling a Computer
НЕДЕЛЯ 3
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
17 видео, 5 материала для самостоятельного изучения, 2 тренировочных теста
- Видео: Components of an Operating System
- 阅读: Supplemental Reading for Chrome OS
- Видео: Files and File Systems
- 阅读: Supplemental Reading for ReFS File System
- Видео: Process Management
- Видео: Memory Management
- Видео: I/O Management
- Видео: Interacting with the OS: User Space
- Видео: Logs
- Видео: The Boot Process
- Видео: Cindy Drive & Career Path
- 练习测验: What is an Operating System?
- Видео: Choosing an Operating System
- 讨论提示: What's Your Favorite OS?
- 阅读: Supplemental Reading for Choosing an OS
- Видео: Virtual Machines
- Видео: Installing Windows
- Видео: Installing Linux
- 阅读: Supplemental Reading for Ubuntu
- Видео: Installing Mac OS X
- Видео: Tri Ngo Obstacles & How to be successful in IT
- 练习测验: Installing an Operating System
- Видео: Instructions for Accessing Linux Qwiklabs
- 阅读: Instructions for Accessing Windows Qwiklabs
Оцениваемый: Accessing Qwiklabs
Оцениваемый: Create a Folder with Windows
Оцениваемый: Create a Folder with Linux
НЕДЕЛЯ 4
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
13 видео, 1 материала для самостоятельного изучения, 1 тренировочных теста
- Видео: Basics of Networking
- Видео: Networking Hardware
- Видео: Language of the Internet
- Видео: The Web
- Видео: Victor First Job
- Видео: History of the Internet
- Видео: Limitations of the Internet
- 讨论提示: Limitations of the Internet
- 练习测验: Limitations of the Internet
- Видео: Impact
- 讨论提示: The Internet and You
- Видео: Internet of Things
- 阅读: Supplemental Reading for Internet of Things
- Видео: Gian What he does in Android Security
- Видео: Privacy and Security
- Видео: Heather Adkins Keeping Hackers Out
Оцениваемый: Networking
НЕДЕЛЯ 5
Software
In the fifth week of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
10 видео, 1 материала для самостоятельного изучения, 2 тренировочных теста
- Видео: What is Software?
- Видео: Types of Software
- 阅读: Supplemental Reading for Software Versioning
- Видео: Revisiting Abstraction
- Видео: Recipe for Computing
- Видео: Phelan Navy
- 练习测验: Introduction to Software
- Видео: Managing Software
- Видео: Installing, Updating, and Removing Software on Windows
- Видео: Installing, Updating, and Removing Software on Linux
- Видео: Software Automation
- 讨论提示: Your Favorite Software
- 练习测验: Interacting with Software
Оцениваемый: Install, Update and Remove Software for Windows
Оцениваемый: Install, Update and Remove Software for Linux
НЕДЕЛЯ 6
Troubleshooting
Congratulations, you've made it to the last week of the course! In the final week, we'll learn about the importance of troubleshooting and customer support. computer software. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.
17 видео, 2 тренировочных теста
- Видео: Ask Questions!
- Видео: Isolating the Problem
- Видео: Follow the Cookie Crumbs
- Видео: Start with the Quickest Step First
- Видео: Troubleshooting Pitfalls to Avoid
- 讨论提示: Troubleshooting in Daily Life
- 练习测验: Troubleshooting Best Practices
- Видео: Amir Attributes
- Видео: Intro to Soft Skills
- Видео: Anatomy of an Interaction
- Видео: How to Deal with Difficult Situations
- 未评分插件: Customer Service
- 练习测验: Customer Service
- Видео: Ticketing Systems and Documenting Your Work
- Видео: Process Documentation
- Видео: Documenting in Ticketing Systems
- Видео: Module Wrap Up
- 讨论提示: Your Learning Journey
- Видео: Course Wrap Up
- Видео: Sabrina No Degree
- Видео: Congratulations!
Оцениваемый: Writing Effective Documentation
Часто задаваемые вопросы
Как это работает
课程作业
每门课程都像是一本互动的教科书，具有预先录制的视频、测验和项目。
来自同学的帮助
与其他成千上万的学生相联系，对想法进行辩论，讨论课程材料，并寻求帮助来掌握概念。
证书
获得正式认证的作业，并与朋友、同事和雇主分享您的成功。
Авторы
Google
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Стоимость
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Рейтинги и отзывы
Great overview of the ins and outs of IT Support Specialist! Inspired me to forge ahead! Onto Course II and excited!
Good way to get started.
Pretty basic course meant for complete starters in IT.
Coursera делает лучшее в мире образование доступным каждому, предлагая онлайн-курсы от ведущих университетов и организаций.
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Very well done. Very well though out, entertaining useful, and very fun to watch and learn from these professionals and hear there stories. I have enjoyed every minute of it.