This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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Google
Об этом курсе
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Binary CodeCustomer SupportLinuxTroubleshooting
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Начальный уровень
Прибл. 18 часов на выполнение
Английский
Субтитры: Английский, Испанский, Португальский (бразильский)
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The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Программа курса: что вы изучите
4 ч. на завершение
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 ч. на завершение
14 видео ((всего 51 мин.)), 6 материалов для самостоятельного изучения, 3 тестов
14 видео
What is IT?4мин
What does an IT Support Specialist do?2мин
Course Introduction2мин
From Abacus to Analytical Engine5мин
The Path to Modern Computers11мин
Kevin Career1мин
Computer Language3мин
Character Encoding3мин
Binary2мин
How to Count in Binary3мин
Abstraction2мин
Computer Architecture Overview3мин
Kevin Advice1мин
6 материалов для самостоятельного изучения
Navigating Coursera10мин
Program Surveys10мин
How to Use Discussion Forums10мин
Get to Know Your Classmates10мин
Supplemental Reading on Logic Gates10мин
About Graded Plugins10мин
3 практических упражнения
Binary30мин
Computer Architecture30мин
How to Count in Binary30мин
5 ч. на завершение
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 ч. на завершение
16 видео ((всего 79 мин.)), 7 материалов для самостоятельного изучения, 4 тестов
16 видео
Introduction to Computer Hardware4мин
Programs and Hardware8мин
Joe Diversity1мин
CPU4мин
RAM3мин
Motherboards3мин
Storage4мин
Power Supplies4мин
Mobile Devices3мин
Batteries and Charging Systems4мин
Peripherals4мин
BIOS4мин
Ben's Advice1мин
Putting it All Together21мин
Mobile Device Repair2мин
7 материалов для самостоятельного изучения
Supplemental Reading for CPUs10мин
Supplemental Reading for CPU architecture10мин
Supplemental Reading for Data Storage10мин
Supplemental Readings for Batteries and Charging Systems10мин
Supplemental Reading for USB Peripherals10мин
Supplemental Reading for Projectors10мин
About Graded Plugins10мин
4 практических упражнения
The Modern Computer30мин
Components30мин
Starting It Up30мин
Assemble a Computer30мин
6 ч. на завершение
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
6 ч. на завершение
21 видео ((всего 69 мин.)), 5 материалов для самостоятельного изучения, 5 тестов
21 видео
Remote Connection and SSH5мин
Remote Connections on Windows4мин
Components of an Operating System6мин
Files and File Systems3мин
Process Management2мин
Memory Management2мин
I/O Management2мин
Interacting with the OS: User Space3мин
Logs2мин
The Boot Process2мин
Mobile Operating Systems1мин
Cindy Drive & Career Path1мин
Choosing an Operating System3мин
Virtual Machines2мин
Installing Windows5мин
Installing Linux6мин
What is Chrome OS?3мин
Installing Mac OS X3мин
Tri Ngo Obstacles & How to be successful in IT1мин
Introduction to Qwiklabs1мин
5 материалов для самостоятельного изучения
Supplemental Reading for Chrome OS10мин
Supplemental Reading for ReFS File System10мин
Supplemental Reading for Choosing an OS10мин
Supplemental Reading for Ubuntu10мин
Instructions for Accessing Linux and Windows Qwiklabs10мин
3 практических упражнения
What is an Operating System?30мин
Installing an Operating System30мин
Accessing Qwiklabs30мин
2 ч. на завершение
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
2 ч. на завершение
13 видео ((всего 43 мин.)), 1 материал для самостоятельного изучения, 2 тестов
13 видео
Basics of Networking7мин
Networking Hardware3мин
Language of the Internet2мин
The Web3мин
Victor First Job1мин
History of the Internet4мин
Limitations of the Internet3мин
Impact3мин
Internet of Things1мин
Gian What he does in Android Security1мин
Privacy and Security3мин
Heather Adkins Keeping Hackers Out2мин
1 материал для самостоятельного изучения
Supplemental Reading for Internet of Things10мин
2 практических упражнения
Limitations of the Internet30мин
Networking50мин
Рецензии
Лучшие отзывы о курсе TECHNICAL SUPPORT FUNDAMENTALS
от партнера DPMar 5, 2018
Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.
от партнера ALMay 7, 2019
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
от партнера AHOct 3, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
от партнера JMFeb 14, 2018
Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.
от партнера AKMar 3, 2020
You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!
от партнера BMJul 30, 2018
I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate
от партнера FKMar 9, 2018
An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.
от партнера SSMar 29, 2020
It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.
от партнера DHNov 13, 2019
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
от партнера TPSep 29, 2019
It was very basic and the labs were difficult to access and use. I already know most of this material but I guess it is okay for someone who knows nothing about network hardware and customer support.
от партнера LNov 21, 2019
Thank you to all who put effort into creating this course!\n\nIt is a start to something more for a lot of people including myself. I've learned a lot and appreciate how simple and informative it is.
от партнера CDMar 26, 2018
I would have rated this as a 5, but I don't feel the peer reviews are fair. Everyone is entitled to their opinion and they aren't always open minded when it comes to someone's point of view or ideas.
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