This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
от партнера
GoogleОб этом курсе
Недавно просмотрено: 3 891 056
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Сертификат, ссылками на который можно делиться с другими людьми
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100% онлайн
Начните сейчас и учитесь по собственному графику.
Начальный уровень
Прибл. 25 часов на выполнение
Английский
Субтитры: Арабский, Французский, Португальский (Европа), Итальянский, Португальский (бразильский), Вьетнамский, Немецкий, Русский, Английский, Испанский
Приобретаемые навыки
Binary CodeCustomer SupportLinuxTroubleshooting
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Начальный уровень
Прибл. 25 часов на выполнение
Английский
Субтитры: Арабский, Французский, Португальский (Европа), Итальянский, Португальский (бразильский), Вьетнамский, Немецкий, Русский, Английский, Испанский
от партнера
Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Программа курса: что вы изучите
4 ч. на завершение
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 ч. на завершение
14 видео ((всего 51 мин.)), 6 материалов для самостоятельного изучения, 3 тестов
5 ч. на завершение
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 ч. на завершение
17 видео ((всего 80 мин.)), 7 материалов для самостоятельного изучения, 4 тестов
6 ч. на завершение
Operating System
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
6 ч. на завершение
21 видео ((всего 69 мин.)), 6 материалов для самостоятельного изучения, 5 тестов
3 ч. на завершение
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
3 ч. на завершение
15 видео ((всего 44 мин.)), 1 материал для самостоятельного изучения, 2 тестов
Рецензии
Лучшие отзывы о курсе TECHNICAL SUPPORT FUNDAMENTALS
от партнера JB3 авг. 2020 г.
I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.
от партнера SA19 янв. 2021 г.
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!
от партнера PK7 мая 2021 г.
It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.
от партнера CR18 июля 2020 г.
This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.
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