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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

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7451 - 7475 of 10,000 Reviews for Technical Support Fundamentals

By James M

Dec 17, 2021

A very well put together course which helped ead me in the steps needed to grow in the career of IT Support

By K S

Nov 21, 2021

It is really a great course for anyone who would like to start their career in the field of IT support team

By Shivam S

Nov 10, 2021

It was amazing journey, I have learned a lot of things and moreover I learned how to solve others problems.

By Rochelle S

Oct 15, 2021

I really enjoyed this course. They teach you step by step and everything is well explained. Great teachers.

By John A I

Oct 14, 2021

I love this course. It covers almost everything anyone new to understand the basis of IT technical support.

By Mirelis S

Sep 1, 2021

Great course! Learning the basic of IT support is a great knowledge and skills to apply at the work place.

By Savannah

Aug 5, 2021

I liked the course. It was very easy and informative. A good way to get your feet wet into the world of IT.

By SABRINA T

Jul 26, 2021

Very interesting course and i particularly loved the evolution of computers and the binary and coding part

By Marco A R B

Jul 3, 2021

Great course to do a review, reaffirm knowledge and learn all the new information that is presented to you.

By Edwin T

Jun 4, 2021

Very informative and detailed in the work done. This course is a great step in starting a new career in IT.

By Eugenio P

May 10, 2021

Excellent course! The content is very high in quality and instructors are transparent and they really care.

By Rondal D S

May 6, 2021

I liked the how the course describes everything in a simple way and also the labs, very easy to understand.

By Andrew E

May 3, 2021

This is made for complete beginners. It is easy to digest yet entertaining. Its a great ice breaker into IT

By T S (

Mar 20, 2021

I Have Enjoyed every Class with a lot of information . I am more confident to engage on I.T World .

By Moumita H

Feb 19, 2021

Awesome course. Thank you for taking time to explain and teaching us the valuable lessons. I appreciate it!

By Mike D

Jan 27, 2021

This course was very interesting and informative for me the beginner! I look forward to the next challenge.

By Abner D

Dec 16, 2020

I love the didactics of google, it has taken me to such a great leap to understand what seemed so far away.

By Julius R

Dec 14, 2020

It was very educational when it came to giving a broad view of what a career in the IT field may encompass.

By Carlos M D M

Dec 5, 2020

excelente estos cursos me han ayudado a tener mejor comprensión sobre las tecnologías y su mantenimientos.

By Tunde H

Nov 27, 2020

very helpful course, great educators, I like the small segments and the ability to pick up where I left off

By Meet P

Nov 27, 2020

MY REQUEST IS ALL IT AND COMPUTER STUDENTS ARE ATLEAT ONE TIME SEE THIS COURSE AND LEARN TO ALL ABOUT THIS.

By Kyle B

Nov 19, 2020

I knew most of what was contained in this course, but a refresher will never be turned down. Great content.

By Erasmo O J

Nov 2, 2020

Thank to the Cousera and Google to able me to take this course! It will a big change for me and my carreer.

By Erika R

Nov 2, 2020

Para comenzar con todo el mundo IT es un excelente curso .! dinámico y simple para los que recién empiezan.

By Md. S J S

Oct 26, 2020

Was pretty much basic. I think everyone should take this course, considering without the diversity of oses.