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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,380 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SA

Mar 12, 2022

I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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4851 - 4875 of 10,000 Reviews for Technical Support Fundamentals

By J. P

Jan 31, 2021

The course is great, it covers lot of area for those that want to know in general about IT Support. The instructors are great, and so well prepared.

By Samir M

Jan 29, 2021

One of the best course related IT Support. I want to thank all Instructors who took attendance in this course to teach and improve our IT knowledge.

By Tamekia W

Jan 18, 2021

This course was very helpful. I learned some of the basic fundamentals that I didn't know in IT. This information will be useful in my career in IT.

By Eric B

Nov 30, 2020

The classes where great plenty of information that spoke to what's going on in the world as we know it. Definitely preparing you for what's to come.

By Richard C

Nov 23, 2020

Ive never done any form of online classes or courses but this was one great learning experience. Im looking forward to continuing my education here.

By Willard V

Oct 17, 2020

Kudos to the team for this wonderful course. I never thought I could finish a course like this. I can hardly wait for my next course. See you soon!!

By Keerthivas B

Oct 8, 2020

I found the course very interesting and helpful for my career and future requirements, I thank Google for producing an excellent educational series.

By Daniel A

Sep 14, 2020

This is an amazing way to start off this 5-part course. I cannot wait to take a deeper dive into the next 4 courses and really kick start my career.

By LisaMay M

Sep 13, 2020

I love the Google IT Specialist course so far! I am anxious to get to work on the next phase of the program! Thank you for this amazing opportunity!

By Carlos R

Sep 4, 2020

I did learn a ton of information that I will be using or if not teach my family a little about for their future troubleshooting and problem solving.

By Louis R

Aug 31, 2020

That's is a nice introduction in to technical support. I learned some new things as well as things that I knew about but never really thought about.

By Yasith S

Jul 28, 2020

the course material is really suitable for the beginners and the lectures are super clear about the concepts. overall, a very good course to follow.

By Noshin N

Jun 25, 2020

If you want to know about the fundamentals without having any prior knowledge of the IT word or the tech around you, this is a great course for you.

By Gargi A

Jun 4, 2020

I really loved this course and gained a lot of knowledge from it , it's the best course i attended till now and it's really good for beginner's too

By Felipe N d S

May 24, 2020

An amazing course, great teachers and contents, activities were really interestings and the immersion in the IT world was a really great experience!

By Norvell B

Apr 15, 2020

Finished the course pretty quickly but I learned a lot of material in a short period of time. I would recommend for anyone interested in technology.

By jean m

Apr 12, 2020

Agradeço a toda equipe da Google e Coursera por esta incrível parceria que promoveu esta possibilidade única. Por mais iniciativas assim no mundo!!!

By Gustavo O

Mar 21, 2020

Love this course. I was intimidated by al Tech always but after taking this course I'm very motivated to keep learning, is easy, just give it a try.

By Raul R

Feb 28, 2020

Amazing foundations, the content is simplified and really well broken down to learn from a perspective of somebody who had no prior knowledge on IT.

By Denavious H

Feb 14, 2020

Very useful and easy to follow content. The teaching methodology is also varied. This creates a learning experience where you don't get bogged down.

By Bejan M

Jan 22, 2020

I highly recommend this course. The material was easy to understand and the course is self-paced. Excellent instructional videos and text summaries.

By Hari P

Dec 16, 2019

One of the best course in coursera. It make me submerge into the field of IT support and waiting to for the upcoming courses in this specialization.

By Monica W

Dec 13, 2019

You learn a lot of basic information in the first course. Reasonable price. I recommend it to everyone new in an IT or customer support environment.

By chbih M

Oct 17, 2019

Je trouve que c'est un cour tres biien fait avec des professeurs vraiment a la hauteur.

Seulement il manque le sous-titrage francais pour les videos.

By Gregory O

Aug 18, 2019

it's been a journey so educating, technical teaching and practice in these basics of fundamentals, I m truly thrilled to be a part of this, luckily.