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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4901 - 4925 of 10,000 Reviews for Technical Support Fundamentals

By Javier L

Feb 28, 2021

This first part of the course it's been well structured allowing me understand all the fundamental concepts in a easy and practical way!! thanks.

By Braya S

Oct 13, 2020

Overall very helpful. I feel like I've learned the fundamentals, which will help me have a basis of understanding moving forward with my education.

By leo v

Sep 16, 2020

the teachers explaining in a clear and practical language easy for any body, good theoretical information and the practical part is well explained.

By Shaik S

Aug 19, 2020

I loved the way how coursera and google provided this course and made me more curious by showing different paths in IT and made me more passionate

By Michael B

Jul 28, 2020

This was a great overview of the IT Technical Support industry! I learned a lot, and I think this is something I'd really like to know more about.

By Francisco E C

Jul 28, 2020

The course is great easy to understand and in a easy language, recommended to all people with desire to learn and start a new career in technology.

By Indrani I

Jul 15, 2020

i really really loved this course, literally changed my view towards IT. and this course helped me in developing much more interest in this field .

By Nic C

Jun 17, 2020

very interactive and motivational! the information so far as been an abundance and explained thoroughly in each lesson! I look forward to the next!

By Olusegun T I

May 4, 2020

A perfect course for many people, not only people in the IT field. Anybody who uses a computer should take some modules in this course if possible!

By M S B Z

Apr 26, 2020

This course is awesome.

I have learned many things including learning Binary, building own PC, working in Linux, using qwicklabs, basic networking,

By Kawai N

Apr 25, 2020

Very informative technical knowledge. People who are either pursuing a career change or have interests in this field of IT should try this course.

By Łukasz D

Apr 19, 2020

A very good introduction to the following modules covering the basics of IT and giving the strong context of what the business is and how it works.

By Kenneth A

Feb 27, 2020

Really good starting point, the online teachers are very interesting and made it easy to engage with the quizzes..looking froward to my next course

By Aaron O S

Feb 6, 2020

It was amazing! Something I thought I wouldn't understand and do well and I was able to succeed! I looked forward to the course work every week!!!!

By Moses B B

Jan 27, 2020

This course was so amazing, fully knowledgeable instructors and informative. I loved every bit of it, and I'd do it again in a heartbeat, trust me.

By Stanley D A J

Dec 28, 2019

Excellent Course that breaks down the basics of computing in an easy to learn method. Also, very helpful in securing an IT position! Two thumbs up!

By Abdul R

Mar 10, 2019

This course is very good for even those who are not very much familiar with technology and they can use it as a starting point toward an IT career.

By Susan O

Mar 5, 2019

I have really enjoyed course 1. I have learned a lot from this first course and look forward to each new course in order to receive my certificate.

By Josh H

Feb 21, 2019

I found this to be a good introductory into what I have to look forward to in a support role. I look forward to completing the rest of the courses.

By Sean R

Jan 18, 2019

A very helpful guide to reenforcing concepts that I knew along with expanding my knowledge in areas (such as Linux) that I did not know much about.

By Temesgen S

Jun 8, 2018

Good foundation class and I have gain a lot of useful information about networking technology. Thank you Google for providing such a quality class.

By Gessy L

Mar 8, 2018

I really enjoyed this course. Despite it being a challenge for me I was able to complete the assignments. It was very rewarding to finally finish!!

By Daniel J D

Mar 2, 2018

overall course is very informative, its thorough on instructions and having the student base there to help when needed is amazing. great job google

By Samantha H

Feb 24, 2018

While there were a few hiccups tech wise regarding some of the labs in the unit, I found this course to be well worth it. Informative and engaging.

By Mark L

Feb 10, 2018

Great intro to the rest of the Cert program. Great hands on lessons, and everything is explained in a way even non-technical people can understand.