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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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5351 - 5375 of 10,000 Reviews for Technical Support Fundamentals

By Hassan A

Dec 12, 2022

Amazing course for everyone and a gem for beginners.

The way every concept was presented was so clear and to the point.

Highly Recommended.

By SHISHIR P

Aug 7, 2022

Nicely prepared course to start your carrer in IT support field. For beginners, it's easy to understand and follow to complete the course.

By Samuel J N

Apr 30, 2022

Thank you for this course, I have learned so much especially the aspect of effective relations to customers. It has been so enlightening.

By Corey K

Mar 20, 2022

Good introduction to tech support, any skill level including absolute beginner should be able to follow along with the course and do well.

By Deleted A

Mar 12, 2022

Learned a lot. Amazing how quickly we went from talking about 1 and 0s to learning practicing command lines within terminal. Thank you!

By AKASH

Jan 17, 2022

It helped me learn something new that I didn't knew earlier but now I know, so basically it was like a booster to help me achieve my goal.

By Cody D

Nov 6, 2021

Everything about this course was spot on! The instructors were clear and concise and the graphics and terminology cards were very helpful.

By Khader U W M

Sep 4, 2021

It was worth spending time learning this course. I would definitely recommend everyone to explore this course and be an IT pro specialist.

By Alessandra

Aug 29, 2021

This course is very useful to understand the technical details of computers in a beginner friendly way. Very practical and easy to follow!

By Bonnie R

Aug 11, 2021

It's a great course that goes into detail without being overhelming. Awesome peakers who are relatable and I could see myself as one day.

By Dario H

Jul 17, 2021

Very very nice introductory course to IT I am really proud to get this done and thank you all for doing the hard work and teaching people.

By Ashley A

Jul 2, 2021

This course really helped me and opened up a world that I have always wanted to enter in, but was told I would never be successful enough!

By Kimberly

May 24, 2021

This course is very knowledgeable and informative. I have added on knowledge to some of the skills I knew and that I wasn't' aware of it.

By Darrell K

Apr 26, 2021

This was a very thorough and easy-to-follow foundational training. It touched on a broad range of technical support concepts and skills.

By Eric C S

Apr 19, 2021

Very informative, even for me who has some computer knowledge, I learned new things from this course and feel prepared for the next stage.

By Katie M

Apr 17, 2021

Very imformative. I enjoyed seeing people from all walks of life included in the lessons. I think it's a good primer to the tech industry.

By Zain u A

Apr 13, 2021

To Basic. There should be some more practical as just creating a folder or installing/uninstalling is just too basic for an online course.

By Anthony P I

Mar 24, 2021

Great fundamentals course and I recommend to anyone searching to learning the bases when jumping into IT. Looking forward to more content.

By Ahmad G A

Feb 23, 2021

wow all the courses are amazing with the instructor who explain to me clearly and the courses just let me know so many skill in support IT

By Benson M

Jan 11, 2021

Wonderful course, well structured and well delivered. The Labs make it possible to learn practical part in an easy and interactive fashion

By Abhijit J

Dec 25, 2020

Great learning experience through this course by learning through practical labs and getting inspired to learn more about IT technologies.

By Nelson R

Dec 9, 2020

Grate material well explained and easier to understand even on a different language. I'm so excited to continue and finish all the course.

By Krystalann T

Nov 1, 2020

This was an excellent intro course, I took lots of notes and filled an entire composition book!! I;m so geeked about filling up the next 1

By crystal m

Oct 1, 2020

This was a very fun and great learning experience for me . I enjoyed this course and I'm looking forward to moving on to the next course

By Muhammad A K

Sep 23, 2020

Very nice! Thank you so much, Google. Thank you so much, Coursera. Thank you for helping me out! You don't know how much this means to me.