Об этом курсе: Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.
Автор: Миннесотский университет
Преподаватели: Larry Bourgerie, Senior Lecturer
Carlson School of Management, Department of Work and Organizations
| Основные сведения | Course 3 of 5 in the Human Resource Management: HR for People Managers Specialization |
| Выполнение | 4 weeks of study, 3-5 hours/week |
| Язык | English, Субтитры: Vietnamese, Korean |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS
In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.
11 видео, 3 practice quizzes
- Видео: 1.1.1 Developing People (Course Introduction)
- Видео: 1.1.2 About Larry Bourgerie
- Видео: 1.1.3 Linking Performance Management to Financial Outcomes (ROI)
- Видео: 1.1.4 Culture and Performance Management - A Global Perspective
- Practice Quiz: Managing Employee Performance Overview
- Видео: 1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?
- Видео: 1.2.2 Purposes and Design Elements of Effective Performance Management
- Видео: 1.2.3 The Impact of Effective Performance Management Both Internally and Externally
- Discussion Prompt: Differences between Performance Appraisals and Performance Management
- Practice Quiz: Performance Management Fundamentals
- Видео: 1.3.1 Strategic Performance Management Model
- Видео: 1.3.2 Perils of Poorly Implemented Performance Management
- Видео: 1.3.3 Role of Training in Performance Management Strategy
- Видео: 1.3.4 Performance Management's Link to Strategy
- Practice Quiz: Strategy and Performance Management
Оцениваемый: Developing Performance Management Systems
НЕДЕЛЯ 2
IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS
In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.
12 видео, 3 practice quizzes
- Видео: 2.1.1 Behavior and Results: Aren't They Both Performance?
- Видео: 2.1.2 "Calculating" Performance
- Видео: 2.1.3 The Importance of Defining Performance
- Practice Quiz: Defining Performance
- Видео: 2.2.1 Traits, Behaviors, Results - What Is Important?
- Видео: 2.2.2 Performance-Task Skills vs Transferable Skills
- Видео: 2.2.3 Characteristics of Effective Performance Objectives
- Видео: 2.2.4 Developing Performance Standards
- Practice Quiz: Measuring Performance and Developing Objectives
- Видео: 2.3.1 Are There Options When I am Measuring Performance
- Видео: 2.3.2 Why Use the Comparative Methods Approach?
- Видео: 2.3.3 Why Use the Absolute Methods Approach?
- Видео: 2.3.4 Why Use the Results Methods Approach?
- Видео: 2.3.5 Combo Method: Menu vs. Buffet
- Practice Quiz: Measuring Results and Behavior
Оцениваемый: Management by Objective (MBO)
НЕДЕЛЯ 3
TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT
In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.
13 видео, 2 материалов для самостоятельного изучения, 3 practice quizzes
- Reading: Performance Review TED Talk
- Видео: 3.1.1 Benefits and Purposes of Performance Reviews
- Discussion Prompt: Best & Worse Performance Review
- Видео: 3.1.2 Steps in Conducting an Effective Review
- Видео: 3.1.3 Components of a Review Form
- Видео: 3.1.4 Timing and Frequency of Reviews
- Видео: 3.1.5 Developing an Individual Development Plan
- Practice Quiz: Effective Reviews
- Reading: NY Times Article on Giving Effective Feedback
- Видео: 3.2.1 Components of Effective Feedback
- Видео: 3.2.2 What is Multi Rater Feedback?
- Видео: 3.2.3 Pros and Cons of Multirater Feedback
- Видео: 3.2.4 Costs of not Giving Feedback
- Practice Quiz: Effective Feedback
- Видео: 3.3.1 Identifying Types of General Rating Errors
- Видео: 3.3.2 Rating Errors and Practical Impact
- Видео: 3.3.3 Training to Minimize Manager Bias In the Rating Process
- Видео: 3.3.4 Best Practices to Minimize Legal Exposure
- Practice Quiz: Preventing Rater Bias
Оцениваемый: Tools for Effective Performance Management
НЕДЕЛЯ 4
CREATING A POSITIVE PERFORMANCE CULTURE
You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.
11 видео, 3 practice quizzes
- Видео: 4.1.1 Role of Culture in Performance Management
- Видео: 4.1.2 What is Culture?
- Видео: 4.1.3 Fundamentals of Civility -The 3 R's
- Discussion Prompt: What is a Respectful, Civil Environment?
- Practice Quiz: Role of Culture in the Organization
- Видео: 4.2.1 What is a Culture of Incivility?
- Видео: 4.2.2 Impact of Culture Incivility (Individuals & Teams)
- Видео: 4.2.3 Hard and Soft Costs of Incivility on Organizations
- Видео: 4.2.4 Culture's Impact on Performance Management
- Practice Quiz: The High Cost of Incivility
- Видео: 4.3.1 Building on Your Values and Strengths
- Видео: 4.3.2 Creating and Reinforcing Performance Norms and Values
- Видео: 4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices
- Видео: 4.3.4."Walk the Talk": Model the Behavior Where You Are
- Practice Quiz: Creating and Maintaining a Performance Management Culture
Оцениваемый: Creating a Positive Performance Culture
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Авторы
Миннесотский университет
The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
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Рейтинги и отзывы
Very educational and learnt a lot about how performance management can be effectively done that benefits employees, organization and the customers.
The prof was great. Didnt feel like an online program at all, felt like I was right there. The assignments and discussion prompts were good too :)
A very interesting, detailed and, at the same time, concise presentation of material with very valuable tips from lecturer's individual professional experience. Even the small video pieces were fully saturated with ideas for a manger to effectively manage employee performance from start to finish. The course could be even better if the lecturer included useful references for further reading on the subject.
Thank you very much indeed for this wonderful course!
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This course was helpful and made me understand the importance of employee development once recruitment and on boarding is done.
I've started implementing the rules explained in this program on my employee and the feedback so far is positive.