Об этом курсе: People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.

Для кого этот курс: This class is designed for anyone who has to manage people, or who would like to start managing people.

Автор: Пенсильванский университет

Преподаватели: Michael Useem, Professor of Management and Director of the Center for Leadership and Change Management
The Wharton School
Преподаватели: Peter Cappelli, Professor of Management, Director, Center for Human Resources
The Wharton School

Основные сведения	Course 3 of 6 in the Business Foundations Specialization
Уровень	Beginner
Выполнение	2-3 hours per week
Язык	English, Субтитры: Korean
Как пройти курс	Чтобы пройти курс, выполните все оцениваемые задания.
Оценки пользователей	4.5 звезды Средняя оценка пользователей: 4.5Посмотрите, что пишут учащиеся

Программа курса

НЕДЕЛЯ 1

Motivation and Reward

In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.

8 видео, 1 материал для самостоятельного изучения

Видео: Professor Cappelli and Professor Useem Introductions
Видео: Course Overview
Видео: Introduction
Видео: Motivation
Видео: Motivation: The Agency Theory Examples
Видео: Designing Incentive Systems
Видео: Hiring
Видео: Managing Performance
Reading: PDFs of Module 1 Slides
Discussion Prompt: Introduce yourselves!

Оцениваемый: Managing Performance, Motivation and Hiring Quiz

НЕДЕЛЯ 2

Tasks, Jobs, and Systems of Work

This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.

6 видео, 1 материал для самостоятельного изучения

Видео: Tasks vs. Jobs
Видео: How to Design Jobs
Видео: Drawbacks and Rethinking Job Design
Видео: Engineers and Psychologists: A Battle for Designing Jobs
Видео: Lessons from the Japanese and US Auto Industries
Видео: Systems of Work
Reading: PDFs of Module 2 Slides

Оцениваемый: Tasks and Designing Jobs Quiz

НЕДЕЛЯ 3

Making Good and Timely Management Decisions

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

5 видео, 1 материал для самостоятельного изучения

Видео: Good and Timely Decisions
Видео: Making a Good and Timely Decision
Видео: US Examples
Видео: Fighting a Fire
Видео: After Action Review and Summary
Reading: PDFs of Module 3 Slides

Оцениваемый: Decision Making Quiz

НЕДЕЛЯ 4

Designing and Changing the Organization's Architecture

This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.

6 видео, 1 материал для самостоятельного изучения

Видео: Designing and Changing Architecture
Видео: Performance: Pay and Promotion
Видео: Organizational Design
Видео: David Pottruck and Charles Schwab Example
Видео: Managing People
Видео: Manager's Template for Human and Social Capital
Reading: PDFs of Module 4 Slides

Оцениваемый: Organization Design, Architecture, and Managing Quiz

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Как это работает

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Авторы

Пенсильванский университет

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.

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Рейтинги и отзывы

Оценка 4.5 из 5 по 555 отзывам

I am grateful for this class, it has improved my relationship with people. Aduaka Nwamaka Ifeoma

This course was one of the most useful courses I have ever completed. The content is well presented and supported. It is taught in a manner that allows you to use these tools to develop managers and to improve your own skills in communication and leadership.

Amazing stories and very well explained.

I am really thankful to Coursera for providing such high end and in-depth courses. I would like to thank Michael Useem and Peter Cappelli for their insights and clear teaching methodology. Thank you