About this course: People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-wining authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.

Who is this class for: This class is designed for anyone who has to manage people, or who would like to start managing people.

Created by: University of Pennsylvania

Taught by: Michael Useem, Professor of Management and Director of the Center for Leadership and Change Management
The Wharton School
Taught by: Peter Cappelli, Professor of Management, Director, Center for Human Resources
The Wharton School

Basic Info	Course 3 of 6 in the Business Foundations Specialization
Level	Beginner
Commitment	2-3 hours per week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.4 stars Average User Rating 4.4See what learners said

Syllabus

WEEK 1

Motivation and Reward

In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.

8 videos, 1 reading

Video: Professor Cappelli and Professor Useem Introductions
Video: Course Overview
Video: Introduction
Video: Motivation
Video: Motivation: The Agency Theory Examples
Video: Designing Incentive Systems
Video: Hiring
Video: Managing Performance
Reading: PDF's of Module 1 Slides
Discussion Prompt: Introduce yourselves!

Graded: Managing Performance, Motivation and Hiring Quiz

WEEK 2

Tasks, Jobs and Systems of Work

This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.

6 videos, 1 reading

Video: Tasks vs Jobs
Video: How to Design Jobs
Video: Drawbacks and Rethinking Job Design
Video: Engineers and Psychologists: A Battle for Designing Jobs
Video: Lessons from the Japanese and US Auto Industries
Video: Systems of Work
Reading: PDF's of Module 2 slides

Graded: Tasks and Designing Jobs Quiz

WEEK 3

Making Good and Timely Management Decisions

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

5 videos, 1 reading

Video: Good and Timely Decisions
Video: Making a Good and Timely Decision
Video: US Examples
Video: Fighting a Fire
Video: After Action Review and Summary
Reading: PDF's of Module 3 slides

Graded: Decision Making Quiz

WEEK 4

Designing and Changing the Organization's Architecture

This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.

6 videos, 1 reading

Video: Designing and Changing Architecture
Video: Performance: Pay and Promotion
Video: Organizational Design
Video: David Pottruck and Charles Schwab Example
Video: Managing People
Video: Manager's Template for Human and Social Capital
Reading: PDF's of Module 4 slides

Graded: Organization Design, Architecture, and Managing Quiz

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Help from Your Peers

Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

Earn official recognition for your work, and share your success with friends, colleagues, and employers.

Creators

University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.4 out of 5 of 269 ratings

V

Extremely Useful course for all who are managing people Loved it.

My favourite part of the program so far! The professors are very good, giving relevant examples and I learned so much from them!

Complete and usefull introduction into the subject

Managing Social and Human Capital

Managing Social and Human Capital

Managing Social and Human Capital