Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
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Специализация Основы бизнесаПенсильванский университетОб этом курсе
Недавно просмотрено: 138,919
Карьерные результаты учащихся
48%
начал новую карьеру, пройдя эти курсы
37%
получил значимые преимущества в карьере благодаря этому курсу
Сертификат, ссылками на который можно делиться с другими людьми
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100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 5 из 6 в программе
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Прибл. 10 часов на выполнение
Английский
Субтитры: Английский, Испанский, Португальский (бразильский), Арабский
Приобретаемые навыки
Process ManagementOperations ManagementSix SigmaInventory
Карьерные результаты учащихся
48%
начал новую карьеру, пройдя эти курсы
37%
получил значимые преимущества в карьере благодаря этому курсу
Сертификат, ссылками на который можно делиться с другими людьми
Получите сертификат по завершении
100% онлайн
Начните сейчас и учитесь по собственному графику.
Курс 5 из 6 в программе
Гибкие сроки
Назначьте сроки сдачи в соответствии со своим графиком.
Прибл. 10 часов на выполнение
Английский
Субтитры: Английский, Испанский, Португальский (бразильский), Арабский
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Пенсильванский университет
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Программа курса: что вы изучите
27 минут на завершение
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
27 минут на завершение
3 видео ((всего 17 мин.)), 1 материал для самостоятельного изучения
3 видео
Course Logistics1мин
Four Dimensions of Operational Performance7мин
Trade-offs and the Efficient Frontier7мин
1 материал для самостоятельного изучения
Module 1 - Introduction: Lecture Slides (PDF)10мин
3 ч. на завершение
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
3 ч. на завершение
10 видео ((всего 115 мин.)), 2 материалов для самостоятельного изучения, 2 тестов
10 видео
Finding the Bottleneck11мин
Labor Cost and Labor Utilization15мин
Little’s Law6мин
Inventory Turns7мин
Make to Stock vs Make to Order / Reasons for Inventory10мин
Dealing with Multiple Flow Units14мин
Review of Process Analysis26мин
Module 2 Practice Problem: Atlas Inc (video)8мин
Module 2 Practice Problem: Multiple Flow Units (video)4мин
2 материала для самостоятельного изучения
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10мин
Module 2 Practice Problems (PDF) and Solutions10мин
2 практических упражнения
Homework Assignment: Module 2 - Process Analysis30мин
Final Exam - Module 230мин
3 ч. на завершение
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
3 ч. на завершение
11 видео ((всего 102 мин.)), 2 материалов для самостоятельного изучения, 2 тестов
11 видео
The Seven Sources of Waste9мин
Financial Value of Productivity6мин
Key Performance Indicators and KPI Trees 6мин
Overall Equipment Effectiveness12мин
Takt Time8мин
Quartile Analysis9мин
Productivity Ratios9мин
Review of Productivity19мин
Module 3 Practice Problem: Dr. Peters (video)5мин
Module 3 Practice Problem: Assign Tasks to Workers (video)5мин
2 материала для самостоятельного изучения
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10мин
Module 3 Practice Problems (PDF) and Solutions10мин
2 практических упражнения
Homework Assignment: Module 3 - Productivity30мин
Final Exam - Module 330мин
3 ч. на завершение
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
3 ч. на завершение
10 видео ((всего 98 мин.)), 2 материалов для самостоятельного изучения, 2 тестов
10 видео
Reasons for Defects10мин
Quality and Flow17мин
Six Sigma12мин
Control Charts9мин
Jidoka8мин
Problem Solving6мин
Toyota Production System9мин
Module 4 Review19мин
Module 4 Practice Problem: Assembly Tolerances (video)3мин
Module 4 Practice Problem: Security Check (video)2мин
2 материала для самостоятельного изучения
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10мин
Module 4 Practice Problems (PDF) and Solutions10мин
2 практических упражнения
Homework Assignment: Module 4 - Quality30мин
Final Exam - Module 430мин
Рецензии
Лучшие отзывы о курсе ВВЕДЕНИЕ В УПРАВЛЕНИЕ ОСНОВНОЙ ДЕЯТЕЛЬНОСТЬЮ
от партнера TB5 июня 2017 г.
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
от партнера AJ27 окт. 2018 г.
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
от партнера AP24 июня 2020 г.
I feel there were not enough examples for the problems sets. It took me longer than normal to solve them. Especially when the teacher made a small change to how it's supposed to be solved.
от партнера AP11 мая 2019 г.
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
Специализация Основы бизнеса: общие сведения
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Часто задаваемые вопросы
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
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