Hi, I am David from Nigeria, prior to the Technical Support Fundamental course i thought IT is a no-go area, i use to think that its for people who have Degree in computer alone, but this proved me wrong. Now i have learnt a lot and want to learn more, I want to change my career path to something fun, IT. Thanks to all my instructors for imparting such knowledge to me. I look forward to working for Google someday.

Concise and covers all the basics. Some of the questions could be worded a little better but on the whole the course content explains things in a clear manner. The save notes feature is very handy to use to highlight and call out text that you want to remember. It does not matter if you have none, some or a quite a bit of knowledge about I.T. there is probably something here that will be of interest or new to you.

Overall, this course was exceptional at teaching the basic fundamentals in so many aspects. From how to build a computer and what it's components are, to how to handle a multitude of different customer service interactions, even to how to build your resume and interview for a position. This course has definitely taught me a lot of different skills and I will likely come back to this course to go over these skills.

This is a good course seeing the fundamentals taught other corporate don't include this content they more in a cut and paste phase , this training helped me understand the basics of IT in a whole from networking , hardware and software and communication skills when in the field as companies inspect to hire a great employee and Google has given direction and a passion to continue learning and growing in the field

For the 6 week course for the Technical Support Fundamentals, I can say that I really learn a lot. From the history of the computer until becoming a successful IT Support. They will teach you step by step and It really gives opportunities for new learners and career shifters in the IT industry. It will refresh your mind and every step of the way you subsequently learning new skills. I really recommend this course.

In this course I learned many new things. As well as strengthening my knowledge in others. My most critical point was in the network module, because some questions I could not understand very well, but studying carefully, I was able to understand and solve the proposed questionnaires.

I am willing to continue with the next course, immediately, I want to continue learning more and complete this specialization in IT.

When i started the course i was a little disappointed because there was a lot of information that was so obvious for me, but then at the very beginning as well i found out that there were a lot more information and things i didn't know at all, all i can say is, this course if perfect, will lead you towards a very professional way to learn IT, i'm really happy with it and ready to keep going all the way to the end.

I have always considered myself tech savvy, but I have learned something from each and every module. For things I need further understanding, it is great to be able to turn to the week discussion groups, where someone in the know is always willing to take the time to explain further.

I LOVE Coursera! It opens up a whole new world of learning I didn't have before. I wish I knew about this when it first started.

This course was packed full of information and also supplementary readings to give more detail. I enjoyed the practice quizzes and the hands-on portion of the learning was my favorite. I feel confident I will now go on and get more hands-on experience and practice the different skills covered in this course. Thank you Google and Coursera I finally found something I enjoy and I can't wait to grow in this industry.

This course has up my skill in the IT fraternity as an entry level support specialist. I am now confident to apply for jobs in the IT field.  Big thanks to Coursera and Google for making these studies a reality for some of us who have literally near no knowledge before the start of the program. I really appreciate all the instructors for taking me along till the end of this program, your impact was/is phenomenal.

This was a great way to get a taste of what an IT role has to offer. What's crazy is that this is only the tip of the iceberg! The supplemental readings help provide a deeper view into certain topics. The biggest surprise was the last video. It was only 12 seconds long, but it was very emotionally impactful for me. I never thought I could do this, but now I feel like this kind of work is possible. Thank you!

There was quite a lot to learn from this Entry level IT course, I wanted to expand my thoughts upon this field and you guys delivered it pretty well. I was quite nervous coming into this course with beginner level knowledge thinking i wasn't gonna be able to learn anything but from the looks of it, it wasn't bad at all. I am totally looking forward to more courses or lessons like these in the coming of my future!

I took up this course only because I knew it was offered by Google. And I wasn't disappointed! It's only a beginner course, but it contains a ton of information, all presented in a simple and friendly way. It was so friendly that I never really had a feeling that I was attending a class. Also, the success stories of the instructors were really motivating. I hope Google offers more courses like this in the future.

It was a great course. I really enjoyed watching and learning all the topics in this course. Most of the topics were new to me, so it gave me a kind of curiosity of how it actually happening and in fact after seeing hardware course I just ripped of my old pc. The most interesting part was the interview section. The mock interview gave me a good idea about what to expect from an interviewer and how to impress him.

This course is an excellent resource for reviewing basic IT knowledge and gaining a foundational understanding of the field. It is well-suited for those who may be new to IT or lacking in prior knowledge, as the course covers a wide range of basic concepts. By completing this course, you can expect to gain a solid grasp of the fundamentals of IT and be well-prepared for further study or exploration in the field.

Definitely worth taking this course as either a starting point in your IT career or just for fun. It's interesting to know what some of hardware inside your computer is and it's fun to know how you can build a computer from the ground up. I recommend this course for anyone and everyone. It can get a little frustrating for the first 15-20 seconds of the video showing you where you are, but that is easily skipped.

The videos were excellent.

I really like that close captioning was available so you see the words that are being said.

I'm more of a visual learner and I grasp all of the content easier when I can see what is being said.

The only con that I really have is that on maybe 3 or 4 videos when starting the next video it would almost go past that video by trying to start the video at the end instead of the beginning.

I am very happy and excited about all the content provided, it was very easy to understand.

What I liked the most was the customer service part, because it is really necessary in this type of role, I will recommend this course to my colleagues.

I have learned new things and also feel more confident in my current job, I will definitely continue with the other courses to achieve the Google IT Specialist certificate.

This course is fantastic! There is a lot of information here and it is presented in a way that opens doors to more research and hopefully for the rest of this course. My only qualm is on the videos, I hit start, then have to hit play again to actually start. That just seems repetitive. Other than that, the information was presented in a way that kept me going, the quizzes and testing material was formed well. A+

As a self taught computer user/tech support, I found this course to be a really nice refresher on the things I've already learned but also found some things I didn't necessarily focus on during my own self initialized journey through tech. The binary conversion to decimal & vice versa was a really nice addition. I know I'll use it again as I pursue more advanced certifications during my tech support endeavors.

Great course for beginners and those with some experience. What a great opportunity for us to learn this content from the leading information technology company. I think we all anticipate having a credential from a program created by Google will lead to opportunity. Continue to supplement your learning with independent study to dive deeper. Good Luck and remember you have the power to achieve anything you want.

I must admit it was challenging and definitely confusing at times but hey I was able to do it. Unfortunately it took me a while to get a grasp of things but overall I accomplished it. Thank you to everyone all the instructors and whoever else was involved. The material was super helpful and would do it again. I definitely want to take another course when I am complete with this one. Have a spectacular day!!!!!

This course is a very good one for everyone who is thinking that IT is not for them,but uses a computer everyday for Facebook or other Social Media Platforms. You would be surprize to know how much in Information Technology you are doing on a daily basis. This course has the best Instructors that gently guides you to understanding that which is being imparted. this course is a Blessing to all participants.

The Technical Support Fundamentals training course is very amazing! The materials are easy to access, the videos and reading supplements are informative, but yet, incite a sense of curiosity. The education is easy to master, due to the nature of it being easy to understand. I liked the idea that I was able to "Try Again" if I received a score on an exam that I was not happy with. Thank you! It was a pleasure!

Let me begin by saying that before i began this course i was at a zero with the general understanding of how a computer communicated with other parts of itself to actually be a computer. i feel more confident after taking this course. i decided to continue furthering my education through coursera. We are all going through a difficult time and "Google" has made it just a little easier.

Thanks again!

Oscar Quevedo