This was a excellent course that teaches the building blocks and fundamentals of IT. it’s very informative easy to learn. I appreciate the learning style the questions are clear and concise. They make it extremely convenient to study. It’s amazing because you can just save the full transcribed text with a click of a button and you can always revisit the course material and retake test as you need thank you so much Google & Coursera.

The most interesting was learning the differences between the good-scenario and the not-so-good scenario. How the different wordy makes a huge difference when you talking to the client. How you have to be careful when you talking to them and making sure you are able to help them with the issues. The part I struggled with was learning the network. Yes, I'm looking forward to the next course in the IT Support Professional Certificate.

This course went by quickly for me since I work in IT and already have work experience. Everything was pretty familiar, but there were some really good supplemental information from the lectures. Everyone can learn a thing or two whether they've had a technical background or not. It's pretty clear and easy to understand and there are tons of good tips given out. Quizzes are pretty easy and reinforce your learning through the lessons.

Very helpful course in guiding you through the basics of computer science and customer support. I grew up around computers and never had problems using software, but this course takes you right through the very basics of software, hardware and networking, including all the terms that you might have heard of before and might have a vague idea of without being able to define them. It starts at the right level to fill in all the gaps.

My profession is carpentry, I form-up the deck of bridges that you walk or drive over. I have always been interested in working with computer's. When heard about this program, I thought it would be a good way to start. The course was very informative. I liked the fact that if I wasn't understanding something. that I could back and review the module. Once I was confident, I could go back to where I left off and keep on learning.

I enjoyed learning the technical aspects of IT, such as hardware, software and networking, as well as the nontechnical aspects, such as the flow of logic to use to efficiently solve IT issues. I would absolutely recommend this course to those seeking their first foray into the world of IT. The knowledge as well as personal stories from actual Google employees will help you determine if a career in IT is something you want to pursue.

I love this course! This course is for people on a novice level of tech support. It was challenging. It gives you resources and scenarios. The qwiklabs were awesome. I finally understood 128 64 32 16 8 4 2, its a time to add them which you will learn in the course and its fun. The great thing is that they provide text in the lessons so read or listen at your own pace. Enjoy the course, be sure to maintain interest, it benefits you.

Starting out, I thought to myself, what did I get into. However, through the daily readings, videos, labs, forums, and support through live chat I was able to successfully learn the fundamentals for technical support and receive my certificate.

I am very pleased with this accomplishment that was made possible through Coursera and Google.

Great idea for people wanting to learn more, update their skills or start on a new career path.

I really enjoyed this course. It was brief, but very informative, and that is exactly what you want today in this fast-paced life. All the information is very valuable, especially videos about customer service. Before this course, I was not really interested in IT, but now after finishing this course, I am thinking of continuing learning and expanding my IT knowledge. Thank you for all the hard work setting up this course. Regards

Great information packed program, The Linux software is the only place that I really felt lost. I have no background in technology. So the Microsoft point and click, is the most familiar for myself. Also, I am not sure that the interview content is important in the entry round of IT, however I can speak only for myself. I am nowhere near ready for any kind of job interview at this point from the information that I have obtained.

Not only is it very easy to navigate, but the course and instructors make it very easy for many learning types to follow the course. I learn better from reading over a video and the course offers that. They ask you questions throughout the lessons as well to see if you are understanding the material. When you get an answer wrong and you check your answer the system tells you why you got bit wrong and how to get the correct answer.

Great course! If you're starting out and know nothing of IT, I think this course will slowly guide you through the basics. If you're familiar with most IT terminology or the IT basics you can breeze right through it and get closer to certification. I chose to go through it even though I had some IT experience. This course is also a great confidence refresher for someone returning to the IT field. Can't wait to finish the next one.

Introduction to the I.T field could never have been better.This is a must have course on the list of moocs in your resume.Very interesting and would highly recommed others IT field enthusiats to begin their journey in IT with this course.Practical insights provided in this course are refreshing for an amatuer and a veteran in IT,as there is always something new that can be learnt from this course.I m glad that i did this course.

Excellent foundational material for the IT Specialist program. I really like the time and attention paid to helping students understand the role, what to expect in the working environment, challenges they may face, and the opportunities for various types of students (with or without degrees, new grads, mid-life career changers, etc.) in the industry. It's very helpful in determining that I am on the right path with this training.

It is a great course, the methodology and the teachers are the best, anyone would say that they are only videos, but the type of professionals who made this course possible are the best, the practical questionnaires really bring together the content of the previous class videos and the quick questions during the videos seems like an excellent idea. Thank you for courses like these that are designed for different learning rhythms.

I took the technical support fundamentals course and found it to be extremely informative and well-organized. The instructor was very knowledgeable and able to explain complex technical concepts in a way that was easy to understand. The course covered a wide range of topics, including troubleshooting, customer service, and problem-solving, which provided a great foundation for anyone looking to enter the technical support field.

Most of the information in the course I found to be more of a review as I have had experience in the field. On the other hand there were a few key details that I learned that I feel will be helpful for me in improving my current skillset and some fun small tidbits of trivia that are handy to know. Overall I think it is a great course and that it will be able to benefit a lot of people interested in joining the IT career field.

I can't express how grateful I am for such an amazing experience! Dear trainers, you are so inspiring and motivating! Thank you for your kind and open way to give knowledge to the students. All trainers were great. Special thanks for showing the examples of women being successful in this field. Extra thanks to the wonderful Gail and Marty, their workshops were funny and useful. I really enjoyed this course. Thank you very much!

Thank you for everything you do and continue to do in my life, whether it was through teaching this course or giving me the ability to search on the web. Google has been a big part of my life and I wouldn't be where I am if it wasn't for your company being here. Thank you for inspiring me, helping me, and teaching me how to be better. Every certificate I earn through Google will be one I show proudly to my friends and family.

This course was really helpful. And it is designed for everyone who is from IT background or not, which is great. I have struggled little bit with instructors speaking speeds because they speak very fast and we are not native speakers of english and also not a good english listener, that's why I faced a little bit issue with that. I'm very excited for the next course and hoping that courses help me to get a job in IT company.

An easy and understandable online course that will give you solid foundational knowledge while- at the same time - challenge you with things you didn't know. A very human approach to what would otherwise be a dry subject. The designers of this course should be commended for that. They've done a great service to not only you but also to the people you will be assisting as well as those like you who assist them alongside you.

Very thorough and concise introduction to computers and IT. I have an understanding now of what that role of IT Support Specialist means and what it will require to get there. The lessons are well worded and informational, and the quizzes are spaced out in such a way that it helps me remember key information and see where I could pay more attention and what I need to study further. Thank you Google, and thank you Coursera!

This was an awesome content by Google on Technical Support Fundamentals. As far as my point of view is concerned I liked this course a lot as everything whatever was taught was from scratch which simply means that even a layman could learn from the content taught. Apart from all this I guess I learned a bunch of things garnished with the soft-skills present. Once again, thanks to all the instructors who made this a success.

I was drawn to this course for several reasons. I don't think the cost/benefit can be beat anywhere and the fact that the content is developed by Google says a lot. IT will only get more and more intertwined with our everyday lives and this course will help get my foot in the door so I can prove what I can really accomplish. Covered a lot of topics in the first course and it looks to only get more exciting going forward.

Great job ladies and gentlemen! It is the best IT training course I've ever seen. The personal opinions and advice are really priceless to me. I also love the practical experience in virtual labs. One area for improvement - there were couple of errors along the way, some of them you've pointed out yourselves but there are still some hanging around. I've tried to point them out in individual lessons, hope the feedback helps.