Об этом курсе: In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course you’ll be able to: - navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter. - set up users, groups, and permissions for account access. - install, configure, and remove software on the Windows and Linux operating systems. - configure disk partitions and filesystems. - understand how system processes work and how to manage them. - work with system logs and remote connection tools. - utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Для кого этот курс: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through any content that you might already know and speed ahead to the graded assessments.
Автор: Google
| Основные сведения | |
| Уровень | Начинающий |
| Выполнение | 8 - 10 hours per week |
| Язык | English |
| Требования к аппаратным средствам | You’ll need to complete some of the assessments (e.g., Qwiklabs and plugins) on a desktop or laptop web browser. |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
Navigating the System
Welcome to the Operating Systems course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of Windows and Linux operating systems (OS). We will learn about how directories and files work in Windows and Linux OS. You will also learn practical ways to manipulate files and directories in the Windows graphical user interface (GUI), Windows command line interface (CLI), and Linux shell. By the end of this module, you will interact with files and directories and perform basic text manipulation in Windows and Linux OS.
32 видео, 10 материала для самостоятельного изучения, 2 тренировочных теста
- Reading: Navigating Coursera
- Reading: Program Surveys
- Reading: How to Use Discussion Forums
- Reading: Get to Know Your Classmates
- Discussion Prompt: Meet and Greet
- Видео: Lesson Overview & Practice Tips
- Reading: Supplemental Reading for Windows CLI & Unix Bash
- Видео: List Directories in a GUI
- Reading: Supplemental Reading for 'Size' vs 'Size of Disk' in Windows
- Видео: Windows: List Directories in CLI
- Видео: Linux: List Directories
- Видео: Windows: Changing Directories in the GUI
- Видео: Windows: Changing Directories in the CLI
- Видео: Linux: Changing Directories in Bash
- Видео: Windows: Make Directories in the GUI & CLI
- Видео: Linux: Make Directories in Bash
- Видео: Windows: Command History
- Видео: Linux: Command History
- Видео: Windows: Copying Files & Directories
- Видео: Linux: Copying Files and Directories
- Видео: Windows: Moving and Renaming Files, Directories
- Видео: Linux: Moving and Renaming Files, Directories
- Видео: Windows: Removing Files & Directories
- Видео: Linux: Removing Files & Directories
- Discussion Prompt: Your Favorite OS
- Видео: Cindy Why OS is Important
- 练习测验: Basic Commands
- Видео: Windows: Display File Contents
- Видео: Linux: Display File Contents
- Видео: Windows: Modifying Text Files
- Reading: Supplemental Reading for Notepad++
- Видео: Linux: Modifying Text Files
- Reading: Supplemental Reading for GNU Documentation
- Видео: Windows Powershell
- Видео: Windows: Searching within Files
- Видео: Windows: Searching within Directories
- Видео: Linux: Searching within Files
- Видео: Windows: Input, Output, and the Pipeline
- Видео: Linux: Input, Output and Pipeline
- Видео: Windows and Linux Advanced Navigation
- Reading: Supplemental Reading for Windows PowerShell
- Видео: Ben First Tech Job
- Discussion Prompt: What did you learn about OS?
- 练习测验: File and Text Manipulation
- Видео: Instructions for Accessing Linux Qwiklabs
- Reading: Instructions for Accessing Windows Qwiklabs
Оцениваемый: Accessing Qwiklabs
Оцениваемый: Create, Modify, and Remove Files and Folders in Windows
Оцениваемый: Create, Modify, and Remove Files and Folders in Linux
НЕДЕЛЯ 2
Users and Permissions
In the second week of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell.
15 видео, 3 материала для самостоятельного изучения, 1 тренировочных теста
- Видео: Windows: View User and Group Information
- Видео: Windows: View User and Group Information using CLI
- Видео: Linux: Users, Superuser and Beyond
- Видео: Windows: Passwords
- Reading: Supplemental Reading for Windows Passwords
- Видео: Linux: Passwords
- Видео: Windows: Adding and Removing Users
- Видео: Linux: Adding and Removing Users
- Видео: Ben Life as a CIO
- Видео: Windows: File Permissions
- Reading: Supplemental Reading for Windows ACL
- Видео: Linux: File Permissions
- Видео: Windows: Modifying Permissions
- Видео: Linux: Modifying Permissions
- Видео: Windows: Special Permissions
- Reading: Supplemental Reading for Special Permissions in Windows
- Видео: Linux: SetUID, SetGID, Sticky Bit
- Discussion Prompt: Your File & Folder Permissions
- 练习测验: Permissions
Оцениваемый: Create, Modify, and Remove File and Folder Permissions in Windows
Оцениваемый: Create, Modify, and Remove File and Folder Permissions in Linux
НЕДЕЛЯ 3
Package and Software Management
In the third week of this course, we'll learn about package and software management in Windows and Linux OS. It's important to know how package installs work and how devices and drivers are managed within these operating systems. We will also learn about different packaging and file compression methods. By the end of this module, you will know how to create, update, and remove software by using the Windows GUI, Windows CLI and Linux shell.
15 видео, 13 материала для самостоятельного изучения, 4 тренировочных теста
- Видео: Windows: Software Packages
- Reading: Supplemental Reading for Windows Software Packages
- Видео: Linux: Software Packages
- Видео: Windows: Archives
- Reading: Supplemental Reading for 7-Zip and PowerShell Zips
- Видео: Linux: Archives
- Reading: Supplemental Reading for the Linux Tar Command
- Видео: Windows: Package Dependencies
- Reading: Supplemental reading for Windows Package Dependencies
- Видео: Linux: Package Dependencies
- Reading: Supplemental Reading for Linux Package Dependencies
- 练习测验: Software Distribution
- Видео: Windows: Package Manager
- Reading: Supplemental Reading for Windows Package Managers
- Видео: Linux: Package Manager Apt
- Reading: Supplemental Reading for Linux PPAs
- Reading: Supplemental Reading on GIMP
- 练习测验: Package Managers
- Видео: Windows: Underneath the Hood
- Reading: Supplemental Reading for Windows Installers and Process Monitors
- Видео: Linux: Underneath the Hood
- 练习测验: What’s happening in the background?
- Видео: Windows: Devices and Drivers
- Reading: Supplemental Reading Windows Devices and Drivers
- Видео: Linux: Devices and Drivers
- Reading: Supplemental reading for Linux Devices and Drivers
- Видео: Window: Operating System Updates
- Reading: Supplemental Reading for Windows Update
- Видео: Linux: Operating System Updates
- Reading: Supplemental Reading for Linux Update
- Discussion Prompt: What would you do?
- 练习测验: Device Software Management
Оцениваемый: Create, Update and Remove Software in Windows
Оцениваемый: Create, Update and Remove Software in Linux
НЕДЕЛЯ 4
Filesystems
In the fourth week of this course, we'll learn about how filesystems work for Windows and Linux OS. We'll learn about filesystem types and why they're different for certain OS. We'll learn about disk partitioning and virtual memory and why these are so important for an IT Support Specialist's role. We'll also cover ways mount and unmount filesystems, read disk usage, and repair filesystems. By the end of this module, you will partition and format a disk drive yourself in both Windows and Linux.
16 видео, 9 материала для самостоятельного изучения, 1 тренировочных теста
- Видео: Review of Filesystems
- Reading: Supplemental Reading for FAT32 File System
- Видео: Disk Anatomy
- Видео: Windows: Disk Partitioning and Formatting a Filesystem
- Reading: Supplemental Reading for Disk Partitioning and Formatting in Windows
- Видео: Windows: Mounting and Unmounting a Filesystem
- Видео: Linux: Disk Partitioning and Formatting a Filesystem
- Видео: Linux: Mounting and Unmounting a Filesystem
- Reading: Supplemental reading Mounting and Unmounting a Filesystem in Linux
- Видео: Windows: Swap
- Reading: Supplemental Reading for Windows Paging
- Видео: Linux: Swap
- Reading: Supplemental Reading for Linux Swap
- Видео: Windows: Files
- Reading: Supplemental Reading on NTFS File System
- Видео: Linux: Files
- Видео: Windows: Disk Usage
- Reading: Supplemental Reading for Windows Disk Usage
- Видео: Linux: Disk Usage
- Reading: Supplemental reading for Linux Disk Usage
- Видео: Windows: Filesystem Repair
- Видео: Linux: Filesystem Repair
- Reading: Supplemental Reading for Linux Filesystem Repair
- Видео: Ben Passion
- Discussion Prompt: Disk Partitioning
- 练习测验: Filesystem Types
Оцениваемый: Partition and Format a Disk Drive in Windows
Оцениваемый: Partition and Format a Disk Drive in Linux
НЕДЕЛЯ 5
Process Management
In the fifth week of this course, we'll explore process management. As an IT Support Specialist, it is important to use system tools to read and understand process statuses of machines. We will cover ways to start and terminate a process in Windows and Linux. We will also apply troubleshooting tools to solve problems with processes and resources. By the end of this module, you will use Windows and Linux commands to do practical process maintenance.
12 видео, 7 материала для самостоятельного изучения, 3 тренировочных теста
- Видео: Programs vs Processes Revisited
- Видео: Windows: Process Creation and Termination
- Reading: Supplemental Reading for Process Creation and Termination in Windows
- Видео: Linux: Process Creation and Termination
- Видео: Jess Passions
- 练习测验: Life of a Process
- Видео: Windows: Reading Process Information
- Reading: Supplemental Reading for Reading Process Information in Windows
- Видео: Linux: Reading Process Information
- Reading: Supplemental Reading for Reading Process Information in Linux
- Видео: Linux: Signals
- Reading: Supplemental Reading for Windows Signal
- Видео: Windows: Managing Processes
- Reading: Supplemental Reading for Managing Processes in Windows
- Видео: Linux: Managing Processes
- 练习测验: Managing Processes
- Видео: Windows: Resource Monitoring
- Reading: Supplemental Reading Resource Monitoring in Windows
- Видео: Linux: Resource Monitoring
- Reading: Supplemental reading for Resource Monitoring in Linux
- Discussion Prompt: Your CPU
- 练习测验: Process Utilization
Оцениваемый: Maintaining Efficient Process Utilization on Your Computer in Windows
Оцениваемый: Maintaining Efficient Process Utilization on Your Computer in Linux
НЕДЕЛЯ 6
Operating Systems in Practice
Congratulations, you've made it to the final week in the course! In the last week of this course, we will cover some of the practical aspects of operating systems that you'll use all the time in IT Support. We will cover remote access and how to troubleshoot a computer from afar. We'll explore virtualization tools to manage and remove virtual instances, use logs for system monitoring, and show you a few different techniques for OS deployment. By the end of this module, you will apply all the skills from this course to debug some issues within Windows and Linux OS. Good luck!
16 видео, 5 материала для самостоятельного изучения, 2 тренировочных теста
- Видео: Remote Connection and SSH
- Видео: Remote Connections on Windows
- Discussion Prompt: Performing remotely as an IT Support Specialist
- Reading: Supplemental reading for Remote Connections in Windows
- Видео: Remote Connection File Transfer
- Видео: Remote Connection File Transfer on Windows
- Reading: Supplemental Reading for Remote Connection File Transfer in Windows
- Discussion Prompt: Remote Desktop
- 练习测验: Remote Access
- Видео: Virtual Machines
- Reading: Supplemental reading for Virtual Machines
- Discussion Prompt: VMs
- Видео: System Monitoring
- Видео: The Windows Event Viewer
- Видео: Linux Logs
- Reading: Supplemental Reading for Linux Logs
- Видео: Working with Logs
- 练习测验: Logging
- Видео: Imaging Software
- Видео: Operating Systems Deployment Methods
- Reading: Supplemental Reading for OS Deployment Methods
- Видео: Interview Role Play: Operating Systems
- Discussion Prompt: Your Learning Journey
- Видео: Course Wrap Up
- Видео: Heather Early Career Advice
- Видео: Congratulations!
Оцениваемый: Use Logs to Help You Track Down an Issue in Windows
Оцениваемый: Use Logs to Help You Track Down an Issue in Linux
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Авторы
Google
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Стоимость
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Рейтинги и отзывы
Great content, wonderful teacher, A++++
This course is full of Labs. At the end they build on each other. The task are easy to complete but they do require you to have a basic understanding of systems first.
the labs, as amazing as they are, were sometimes very glitchy and while I could do all the right steps, something within the lab would be messed up and I would either have to restart the lab completely or find a work around that would be seen as accurate
Coursera делает лучшее в мире образование доступным каждому, предлагая онлайн-курсы от ведущих университетов и организаций.
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This offers a ton of Linux and Windows commands with various tools to diagnose logs, partition/ format hard drives, and much more!