Unfortunately I have to rate this course rather low due to the nature of the labs. The information and the instructor were great and deserve a 5 star rating. Cindy was very well spoken and knowledgable about the topics that were covered. I'm not sure who has a stake in Qwiklabs (if anyone at all), but the labs that you are required to take as part of the quizzes for this particular course are just flat out poorly implemented. To begin with, for several weeks I was unable to participate in the labs - often having to wait 24-72 hours just to get in at all. I was continually getting the "Due to overwhelming response" error. There was no possible way that all of the labs were "full" constantly around the clock for days on end. This error persisted for around 2 weeks. I am paying $50 a month for this service, and to me, this error is unacceptable. Then there was the issue of labs not recognizing the tasks that were completed. For some of the labs the "fix" to this issue was waiting up to 30 minutes just to begin them to ensure the VM instance was fully loaded. This is another unacceptable error for a service I'm paying a lot of money for. The idea and the concept of the labs running through a VM instance is brilliant, but the implementation of these labs through the Qwiklabs portal was without a doubt a fumble on somebody's part, and quite frankly based on this one course alone I could not recommend anyone to sign up for the Google IT certificate unless the Qwiklabs issues would be rectified.

First of all, this course has many improvement points I want to share, along with the reason why the course is just horrible and misleading. It was a manifold of sensations, feeling in "Sesame Street" is most flattering thing I could ever say about this course. The course is focused on IT Support Specialist role development, that being said I don't consider useful to learn how to create a folder in windows. Google guys, please. The topics are poorly designed, basically I would expect more accurate examples of real components when explaining tricky concepts. The instructor demonstrated that she doesn't have much experience on Linux topics and some operating systems related terms; for example, she totally ignores that Linux has a versioning system whereas the entire kernel is not always updated, uses the term "Archive" to call out both archive and compression formats (which is not the same), makes up a misleading distinction between DPKG and APT (package management part), and knows only monolithic kernels (it's worth mentioning micro kernels as well, don't you think?). The last thing I wanted to add, please, explain a concept before introducing it (yes, we were using Windows PowerShell commands to later realize that they are called "CMDLETS"). Guys, this is my sincere review, I am interested in the certificate from Google after the 5 courses, and just finished suffering this course. Thanks!

This has been a mixed bag. The course material itself was very good and the presentation was good. However the Qwiklabs malfunctioning for all of the windows labs during this period and the lack of communication and problem solving by the course admin has left me deeply disappointed with this course.

Update: Adjusted to four stars. Qwiklabs problem solved and now finished the course. I feel a great level of relief after a somewhat stressful week. Had it not been for the Qwiklab problems I would have rated the course with a 5. I have learnt more new things in this course than others.

Lecturer was terrible! So far the worst experience I have had in this certificate. This person would even bore the dead. Not to mention the whole plan of the course: it was chaotic, jumping from easy tasks to more complicated without enough explanation being done and some points were just awful. The best thing you can do here is to just read transcript below video and read, read and once again read additional materials. You will hardly learn anything here. The only good thing were two last labs, but they were grade with 0% weight value.

I am in week 5 of this course and not only have I contacted "support" (there is no number so you have to submit a ticket), who will email you from about 5 different people telling you how to "troubleshoot" the problem and insist that YOU are doing the qwiklabs wrong, only to have you're labs marked as Incomplete until after the weekly "due date". this has happened 3 weeks in a row, you have to threaten to not pay for the course for any action what-so-ever to happen. its a joke

Broken labs with confusing instructions and literally zero way to ask for help. Help center is broken. I've resorted to using the forums to get through assignments. This is one of the worst online courses I have ever taken.

Great course spoiled by the Qwicklab system.

Could not get graded even several attempts. There is an obvious issue as many students complain about Qwicklab issue for several months.

your lab is beyond stupid, how smart people like you made so many stupid mistakes, only answer is that you are ignorant and greed, you deserve to die as a company

There is not enough time to pass the last 2 labs!! Ridiculous! And I mentioned this previously to try and get Help Support, but Help Support does not respond.

Issues with Quicklabs not letting tasks be completed on time, otherwise the course material is taught at a suitable pace and clarity. Do not join this course

Videos are useful, labs are useless, poorly set up, and don't work most of the time. I am thinking twice about paying for this course.

Final lab exercise is so vague and buggy. Stock at 20/50. Kindly revise the end lab exercise.

Course was good and challenging. Cindy did a great job. I wish Windows and Linux were separated instead of back and forth every video change though. It made things confusing going back and forth.

I have renewed some of the skills I knew plus added a lot of skills I din't have

Good course, one must be willing to dig in much deeper on the subjects as they are discussed very briefly.

Week 6 is broken

I rate this course as the worst one yet, NOT because of the topics, instructor or even exam, but because of the horrible problem with the Finally LABS. This has been documented for over a year on the messages board, and Coursera, Google nor qwikLab have done NOTHING to address the issue. I think it a sign of disrespect to the students effort, time and money put towards improving their knowledge. I am disappointed with all three parties, how can you teach a course on IT , and NOT get your system corrected !

This is one of the worst courses I have ever taken. And it's not bad due to the classes or topics or even due to being a hard course, but because they have chosen to use the WORST grading tools. They almost never work and when they work (not often) you are not even properly graded, missing half the score and other problems like that. This means that you are forced to get on the tool again and pray for it to work (it won't) and hope you can finally get the right grade.

The labs on Windows never work well and the weight of the grades is completely repatriated in a week and a half of a total of 6 weeks. Probably an error that nobody has reviewed and so it seems no one will revise in the future. I have the feeling that once the courses are designed nobody reviews or worries about the problems that are in them. For the price we pay students, at least there should be someone reviewing these things.

1) I had a horrible time accessing the qwiklabs. Then when I finally pass them and received emails confirming my achievement. I go back to course outline and Coursera said I did not complete yet.2) Instructions/lessons learning the different commands on three different platforms was very quick and in my opinion does not allow the audience to fully digest material and develop individual skills sets.

Great content, and great teacher but unfortunately the windows lab ruined it of for me. They never work I spent days re-doing them. Please fix it since I believe that this could be a great class. Unfortunately, this class is not for me I am extremely frustrated with course so I am quitting. I just hope I can get my money back since all the work I putted in has no value without the certificate.

The promise you upon completion you will be given the option to advertise your certificate to various companies. That is not true. I finished and got the certificate after completing all the 6 courses for about 5months. There is no option to make your certificates accessible to the suppose companies folks. It is a goose chase. Don't fall for it

Rife with technical errors preventing grading to parse correctly, as well as certain modules failing to load (windows) or have the correct PPK (linux via PuTTY).

Fantastic information in the course. Horribly frustrating to get it to register as complete. Had to email support multiple times to get them to just give me credit for a busted lab.

The labs are ridiculous! The one for Linux is the worst! I had to do it multiple times and even though I completed all of the requested steps, I only received 80%. I will not recommend this course anybody because of the labs.

no stars. all the labs following the guide , is it all correctly but the progress mark it never works, it keep it showing zero marks. Waste of time as I don't get the certificate course as I completed it.