Unfortunately I have to rate this course rather low due to the nature of the labs. The information and the instructor were great and deserve a 5 star rating. Cindy was very well spoken and knowledgable about the topics that were covered. I'm not sure who has a stake in Qwiklabs (if anyone at all), but the labs that you are required to take as part of the quizzes for this particular course are just flat out poorly implemented. To begin with, for several weeks I was unable to participate in the labs - often having to wait 24-72 hours just to get in at all. I was continually getting the "Due to overwhelming response" error. There was no possible way that all of the labs were "full" constantly around the clock for days on end. This error persisted for around 2 weeks. I am paying $50 a month for this service, and to me, this error is unacceptable. Then there was the issue of labs not recognizing the tasks that were completed. For some of the labs the "fix" to this issue was waiting up to 30 minutes just to begin them to ensure the VM instance was fully loaded. This is another unacceptable error for a service I'm paying a lot of money for. The idea and the concept of the labs running through a VM instance is brilliant, but the implementation of these labs through the Qwiklabs portal was without a doubt a fumble on somebody's part, and quite frankly based on this one course alone I could not recommend anyone to sign up for the Google IT certificate unless the Qwiklabs issues would be rectified.

Lecturer was terrible! So far the worst experience I have had in this certificate. This person would even bore the dead. Not to mention the whole plan of the course: it was chaotic, jumping from easy tasks to more complicated without enough explanation being done and some points were just awful. The best thing you can do here is to just read transcript below video and read, read and once again read additional materials. You will hardly learn anything here. The only good thing were two last labs, but they were grade with 0% weight value.

Course was good and challenging. Cindy did a great job. I wish Windows and Linux were separated instead of back and forth every video change though. It made things confusing going back and forth.

This has been a mixed bag. The course material itself was very good and the presentation was good. However the Qwiklabs malfunctioning for all of the windows labs during this period and the lack of communication and problem solving by the course admin has left me deeply disappointed with this course.

Update: Adjusted to four stars. Qwiklabs problem solved and now finished the course. I feel a great level of relief after a somewhat stressful week. Had it not been for the Qwiklab problems I would have rated the course with a 5. I have learnt more new things in this course than others.

Great course spoiled by the Qwicklab system.

Could not get graded even several attempts. There is an obvious issue as many students complain about Qwicklab issue for several months.

First of all, this course has many improvement points I want to share, along with the reason why the course is just horrible and misleading. It was a manifold of sensations, feeling in "Sesame Street" is most flattering thing I could ever say about this course. The course is focused on IT Support Specialist role development, that being said I don't consider useful to learn how to create a folder in windows. Google guys, please. The topics are poorly designed, basically I would expect more accurate examples of real components when explaining tricky concepts. The instructor demonstrated that she doesn't have much experience on Linux topics and some operating systems related terms; for example, she totally ignores that Linux has a versioning system whereas the entire kernel is not always updated, uses the term "Archive" to call out both archive and compression formats (which is not the same), makes up a misleading distinction between DPKG and APT (package management part), and knows only monolithic kernels (it's worth mentioning micro kernels as well, don't you think?). The last thing I wanted to add, please, explain a concept before introducing it (yes, we were using Windows PowerShell commands to later realize that they are called "CMDLETS"). Guys, this is my sincere review, I am interested in the certificate from Google after the 5 courses, and just finished suffering this course. Thanks!

I am in week 5 of this course and not only have I contacted "support" (there is no number so you have to submit a ticket), who will email you from about 5 different people telling you how to "troubleshoot" the problem and insist that YOU are doing the qwiklabs wrong, only to have you're labs marked as Incomplete until after the weekly "due date". this has happened 3 weeks in a row, you have to threaten to not pay for the course for any action what-so-ever to happen. its a joke

Broken labs with confusing instructions and literally zero way to ask for help. Help center is broken. I've resorted to using the forums to get through assignments. This is one of the worst online courses I have ever taken.

your lab is beyond stupid, how smart people like you made so many stupid mistakes, only answer is that you are ignorant and greed, you deserve to die as a company

There is not enough time to pass the last 2 labs!! Ridiculous! And I mentioned this previously to try and get Help Support, but Help Support does not respond.

Issues with Quicklabs not letting tasks be completed on time, otherwise the course material is taught at a suitable pace and clarity. Do not join this course

Videos are useful, labs are useless, poorly set up, and don't work most of the time. I am thinking twice about paying for this course.

Final lab exercise is so vague and buggy. Stock at 20/50. Kindly revise the end lab exercise.

Personally, this was the best course by far! I really learned a lot about windows and Linux systems administration. Everything I have been wanting to learn (short of Linux+ and MCSE) has been facilitated in this course. I feel a tremendous amount of confidence moving forward in my studies and career. The course really helped to lay out the groundwork and get me (and others, I presume) prepared for additional industry certifications. Thank you Google and Coursera!

Great course, lots of very challenging and useful information. You'll learn about Linux and some of the inner workings of Windows, plus lots of tools and programs that are really useful. Great course!

This is my most favorite module module, especially the Linux, which is my all time favorite OS ever enjoy learning, working Programing, and configuring, and will continue enjoying til the end of time.

i am so sorry to say, but this course did not had a logical structure, the instructions where all scramble up, it was really difficult to understand and follow. I could hardly understand what she was explaining, the video capture at some instances, were so small and at the end of the video page, so sometimes i could not see was she was written in the command prompt at the velocity of the speed. That's other point, ,she writes so quickly and hits enter, and does not allow to study or copy the command, iAh, in the written part of the video, it was all a soup of letters, so i could not copy the commands either. So, you now how I learn? trough the outside test instruction, that when I learn something. you can even check my response, straight to the test and in week 6, I did not even saw the videos directly to the test. this course need to be revised and structure like the other courses before this one. a lot of material, all scramble up, with out structure. So sad. :(

The promise you upon completion you will be given the option to advertise your certificate to various companies. That is not true. I finished and got the certificate after completing all the 6 courses for about 5months. There is no option to make your certificates accessible to the suppose companies folks. It is a goose chase. Don't fall for it

The Course was excellent. I have learned so much about Directories users administrators and groups, Packages and Dependencies, File Systems Types, Managing Process and remote Access. All these topics has given me an incites on how to work effectively with the Operating System. I am looking forward to learning so much more on the next course i can't wait. The instructors were awesome in teaching the course. They make it very simple and easy to understand. It's been a great experience. Thank you.

Noel Jhagroo

I'd give 4.5 stars if possible, Google provides a comprehensible course on the basics of OSs through theory, practical examples and labs. The last lab is awesome, the rest of the labs are perhaps too easy. The instructor was very knowledgeable and encouraging and the videos have very good quality. The Coursera platform is awesome.. better than going to a class - as you can't mute your colleagues or ask your teacher to wait while you make yourself a tortilla..

It is a very thorough and comprehensive course. It does have a lot of supplemental readings that may be out of date because it is 3 years old. Some of the commands are for Windows 8, not Windows 10.

I have renewed some of the skills I knew plus added a lot of skills I din't have

the course was very good and amazing, and the instructor was awesome.

However the linux part was somewhat difficult

Good course, one must be willing to dig in much deeper on the subjects as they are discussed very briefly.

Week 6 is broken