- Debugging
- Encryption Algorithms and Techniques
- Customer Service
- Network Protocols
- Cloud Computing
- Binary Code
- Customer Support
- Linux
- Troubleshooting
- Domain Name System (DNS)
- Ipv4
- Network Model
Профессиональная сертификация 'ИТ-поддержка Google'
This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.
Чему вы научитесь
Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Приобретаемые навыки
Профессиональная сертификация: общие сведения
Проект прикладного обучения
This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.
The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.
Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.
Your skills will include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.
Learn concrete skills that top employers are hiring for right now.
No degree or prior experience required
No degree or prior experience required
Что такое профессиональная сертификация?
Получайте нужные для работы навыки
Если вы ищите новую работу или хотите сменить род деятельности, освойте новую профессию и получите профессиональный сертификат Coursera. Учитесь в собственном темпе где и когда угодно. Зарегистрируйтесь сегодня и начните новый карьерный путь с 7-дневным бесплатным пробным периодом. Приостановить обучение или завершить подписку можно в любой момент.
Практические проекты
Примените свои навыки для выполнения практических проектов и создайте портфолио, которое продемонстрирует потенциальным работодателям вашу готовность к работе. Чтобы получить сертификат, вам нужно успешно завершить проекты.
Получите документ, который подтверждает вашу квалификацию
Завершив все курсы в программе, вы получите сертификат, которым можно делиться с коллегами по отрасли, а также доступ к профессиональным ресурсам, которые помогут начать новую карьеру. Многие профессиональные сертификации признаются работодателями-партнерами, а другие помогают подготовиться к сертификационному экзамену. Подробная информация доступна на страницах профессиональных сертификаций.

Профессиональная сертификация включает несколько курсов: 5
Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
от партнера

Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
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Часто задаваемые вопросы
Какие правила возврата средств?
Можно ли зарегистрироваться только на один курс?
Действительно ли это полностью дистанционный курс? Нужно ли мне посещать какие-либо занятия лично?
What is IT support?
Why start a career in IT?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
Which jobs does this program prepare for?
What kind of companies hire IT Support professionals?
What will I be able to do upon completing the professional certificate?
What resources will be available to help with the job search process?
Why did Google create this program?
Can I get college credit for taking the Google IT Support Certificate?
Will completing the certificate prepare me for the CompTIA A+ exams?
Is this program offered in other languages?
Is the Google IT Support Professional Certificate licensed?
How much does this certificate cost?
Остались вопросы? Посетите Центр поддержки учащихся.