Об этом курсе: Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector. The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see: http://www.darden.virginia.edu/batten-institute/ @BattenInstitute @DesignatDarden
Автор: University of Virginia
Преподаватели: Jeanne M. Liedtka, United Technologies Corporation Professor of Business Administration
Darden School of Business
| Уровень | Начинающий |
| Выполнение | 4 weeks of study, 2-4 hours/week |
| Язык | English |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 видео
- Видео: What is Design Thinking?
- Видео: Why is Design Thinking Important?
- Видео: How is Design Thinking Different?
- Видео: Four Questions Animation
- Видео: Four Questions and What Is?
- Видео: Four Questions: What If? What Wows? What Works?
- Видео: Kingwood Intro
- Видео: Kingwood and What Is?
- Видео: Kingwood and What If, What Wows, What Works
- Видео: Dealing with Complex Social Systems
- Видео: Visualization
- Видео: Six Abilities That Matter Most
Оцениваемый: Week 1 Design Thinking Fundamentals Quiz
НЕДЕЛЯ 2
BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 видео
- Видео: Introduction to What Is?
- Видео: Kingwood Trust: Ethnography Part 1
- Видео: Kingwood Trust: Ethnography Part 2
- Видео: Monash University Medical Centre Intro
- Видео: Monash Looks at What Is
- Видео: Journey Maps and Unmet Customer Needs
- Видео: Four Things to Know About Journey Maps
- Видео: Journey Map Example: The Whole Aquarium
- Видео: More Journey Map Examples
- Видео: Journey Maps: My Favorite Tool
- Видео: Assessing and Expanding Your Repertoire
Оцениваемый: Week 2 Before You Begin, And Asking "What Is?" Quiz
НЕДЕЛЯ 3
A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 видео
- Видео: Introduction to What If?
- Видео: The Challenge of Possibility: Geoffrey and George, Part 1
- Видео: The Challenge of Possibility: Geoffrey and George, Part 2
- Видео: Intro to Iveragh, Kerry Part 1
- Видео: Iveragh and What If, Kerry Part 2
- Видео: The FDA Intro
- Видео: FDA Design Thinking Description
- Видео: Stakeholder Mapping
- Видео: Stakeholder Example
- Видео: Storytelling
Оцениваемый: Week 3 A Mindset For Innovation, And Asking "What If?" Quiz
НЕДЕЛЯ 4
ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 видео, 5 материала для самостоятельного изучения
- Видео: Intro to What Wows: Assumption Testing
- Видео: Whiteriver Part 1: First Assumptions
- Видео: Whiteriver Part 2: Reassessing Assumptions
- Leyendo: Indian Health Service (IHS) Hospital Check-in Redesign
- Видео: Intro to What Wows: Prototyping
- Видео: MasAgro: Creating a Space for Experimentation
- Видео: MasAgro's Hub System
- Видео: MasAgro's Innovation Network
- Видео: Intro to What Works
- Видео: Monash Learning Launch
- Видео: Monash Initiative: Long Patient Stays
- Видео: Integrating DT Across Monash Organization
- Leyendo: Agile Psychological Medicine Clinic
- Видео: Reviewing Our Lessons
- Видео: Actions for Impact
- Leyendo: Design Thinking Opportunity: Assignment Overview
- Leyendo: Identifying a Design Thinking Opportunity
- Leyendo: Design Thinking Opportunity: Assignment Rubric
Оцениваемый: Week 4 Asking "What Wows" and "What Works" Quiz
Оцениваемый: Design Thinking Opportunity: Assignment
Часто задаваемые вопросы
Как это работает
Trabajo del curso
Cada curso es como un libro de texto interactivo, con videos pregrabados, cuestionarios y proyectos.
Ayuda de tus compañeros
Conéctate con miles de estudiantes y debate ideas y materiales del curso, y obtén ayuda para dominar los conceptos.
Certificados
Obtén reconocimiento oficial por tu trabajo y comparte tu éxito con amigos, compañeros y empleadores.
Авторы
University of Virginia
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
Стоимость
| Приобрести курс | |
|---|---|
| Получить доступ к материалам курса | Доступен |
| Получить доступ к оцениваемым материалам курса | Доступен |
| Получить итоговую оценку | Доступен |
| Получите сертификат о прохождении курса, ссылкой на который можно делиться с другими людьми | Доступен |
Рейтинги и отзывы
Great course!
It is a good course for a general understanding about design thinking principles and it process
Great course, super insightful case studies and the weeks were spaced out into very manageable chunks.
Coursera делает лучшее в мире образование доступным каждому, предлагая онлайн-курсы от ведущих университетов и организаций.
© Coursera Inc., 2018 Все права защищены.
This is a wonderful course. I liked the quality of the content, use of case studies. and exposure to the various design thinking tools.More reading material (case studies), option to gain deeper grasp of the DT Tools and interaction with the Course Faculty (like an open Webinar Sessions atleast once during the Course Term) would have made me give it a 5 star.Nevertheless, this is good introduction to the idea and concept of Design Thinking