Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector.
The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see:
http://www.darden.virginia.edu/batten-institute/
@BattenInstitute
@DesignatDarden
Design Thinking for the Greater Good: Innovation in the Social Sector
от партнера
Виргинский университет
Об этом курсе
4.5
Оценки: 56
Чему вы научитесь
What design thinking is and when to use it
How to prepare to see and take action when opportunity arises
How to use design thinking to generate innovative ideas
How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes
Приобретаемые навыки
PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues
Программа курса: что вы изучите
Неделя
1DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 видео ((всего 73 мин.)), 1 тест
13 видео
What is Design Thinking?4мин
Why is Design Thinking Important?4мин
How is Design Thinking Different?10мин
Four Questions Animation54
Four Questions and What Is?3мин
Four Questions: What If? What Wows? What Works?6мин
Kingwood Intro5мин
Kingwood and What Is?4мин
Kingwood and What If, What Wows, What Works5мин
Dealing with Complex Social Systems8мин
Visualization7мин
Six Abilities That Matter Most5мин
1 практическое упражнение
Week 1 Design Thinking Fundamentals Quiz20мин
Неделя
2BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 видео ((всего 57 мин.)), 1 тест
12 видео
Week 2 Overview2мин
Introduction to What Is?7мин
Kingwood Trust: Ethnography Part 17мин
Kingwood Trust: Ethnography Part 24мин
Monash University Medical Centre Intro2мин
Monash Looks at What Is7мин
Journey Maps and Unmet Customer Needs3мин
Four Things to Know About Journey Maps3мин
Journey Map Example: The Whole Aquarium3мин
More Journey Map Examples4мин
Journey Maps: My Favorite Tool3мин
Assessing and Expanding Your Repertoire6мин
1 практическое упражнение
Week 2 Before You Begin, And Asking "What Is?" Quiz20мин
Неделя
3A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 видео ((всего 75 мин.)), 1 тест
11 видео
Week 3 Overview3мин
Introduction to What If?3мин
The Challenge of Possibility: Geoffrey and George, Part 112мин
The Challenge of Possibility: Geoffrey and George, Part 211мин
Intro to Iveragh, Kerry Part 18мин
Iveragh and What If, Kerry Part 24мин
The FDA Intro5мин
FDA Design Thinking Description7мин
Stakeholder Mapping4мин
Stakeholder Example7мин
Storytelling5мин
1 практическое упражнение
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20мин
Неделя
4ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 видео ((всего 67 мин.)), 5 материалов для самостоятельного изучения, 2 тестов
14 видео
Week 4 Overview4мин
Intro to What Wows: Assumption Testing3мин
Whiteriver Part 1: First Assumptions5мин
Whiteriver Part 2: Reassessing Assumptions4мин
Intro to What Wows: Prototyping4мин
MasAgro: Creating a Space for Experimentation3мин
MasAgro's Hub System4мин
MasAgro's Innovation Network5мин
Intro to What Works3мин
Monash Learning Launch3мин
Monash Initiative: Long Patient Stays5мин
Integrating DT Across Monash Organization4мин
Reviewing Our Lessons6мин
Actions for Impact8мин
5 материала для самостоятельного изучения
Indian Health Service (IHS) Hospital Check-in Redesign10мин
Agile Psychological Medicine Clinic10мин
Design Thinking Opportunity: Assignment Overview10мин
Identifying a Design Thinking Opportunity10мин
Design Thinking Opportunity: Assignment Rubric10мин
1 практическое упражнение
Week 4 Asking "What Wows" and "What Works" Quiz20мин
Преподаватель
Jeanne M. Liedtka
United Technologies Corporation Professor of Business AdministrationDarden School of Business
О Виргинский университет
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
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