You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting? Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to: - assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome - add value at work by keeping situations easy instead of difficult - manage your own approach - be prepared when things go wrong The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work".
Этот курс входит в специализацию ''Специализация Professional IQ: Preventing and Solving Problems at Work'
Shaping Your Professional Brand
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Специализация Professional IQ: Preventing and Solving Problems at WorkИллинойсский университет в Урбане-Шампейне
Об этом курсе
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Программа курса: что вы изучите
Неделя
11 ч. на завершение
Course Orientation
Find out what Shaping Your Professional Brand can offer you.
1 видео ((всего 4 мин.)), 5 материалов для самостоятельного изучения, 1 тест
1 видео
5 материала для самостоятельного изучения
Syllabus10мин
About the Discussion Forums10мин
Glossary10мин
Updating Your Profile10мин
Social Media10мин
1 практическое упражнение
Orientation Quiz10мин
4 ч. на завершение
Week 1: Being Valued at Work
You will work on building your professional brand by learning the importance of listening and crafting effective questions.
19 видео ((всего 88 мин.)), 2 материалов для самостоятельного изучения, 6 тестов
19 видео
1.1.1 Being Valued at Work2мин
1.2.1: 2MC: Kidney Donation3мин
1.3.1 First: Listen2мин
1.3.2 2MC: Meredith's Mother-in-Law2мин
1.3.3 How Are You Listening?6мин
1.3.4 Listen to Learn7мин
1.3.5 What Happened Next? Meredith’s Mother-in-Law3мин
1.4.1 Second: Ask Questions2мин
1.4.2 2MC: Signing Strangers' Names is the Process2мин
1.4.3 Formulating Questions8мин
1.4.4 Reciprocity: Questions Shape Answers7мин
1.4.5 How and What You Ask Affects the Outcome5мин
1.5.1: Achieving and Sustaining Rapport1мин
1.5.2: 2MC: Personal Services1мин
1.5.3: Establishing Rapport7мин
1.5.4: Paraphrasing9мин
1.5.5: What Happened Next? Personal Services6мин
1.6.1: What Happened Next? Kidney Donation6мин
2 материала для самостоятельного изучения
Week 1 Overview10мин
Week 1 Readings and References10мин
5 практического упражнения
Lesson 1-3 Practice Quiz10мин
Lesson 1-4 Practice Quiz2мин
Lesson 1-5 Practice Quiz4мин
Lesson 1-6 Practice Quiz2мин
Week 1 Quiz10мин
Неделя
25 ч. на завершение
Week 2: Likability Matters
This week you will learn to be a more effective influencer at work through the tools we discuss.
18 видео ((всего 83 мин.)), 4 материалов для самостоятельного изучения, 6 тестов
18 видео
2.2.1: 2MC: Whose Money Is It?2мин
2.3.1: Approach Matters2мин
2.3.2: 2MC: That Parking Space2мин
2.3.3: Creating Energy7мин
2.3.4: De-energizers: The Costs7мин
2.3.5: Your Energy and Approach8мин
2.4.1: Aligning with Others53
2.4.2: 2MC: Recommend a Friend1мин
2.4.3: The And Stance: How and Why7мин
2.4.4: But … Objections to The And Stance7мин
2.4.5: Experts on The And Stance6мин
2.5.1: High-Road Go-To Solutions1мин
2.5.2: 2MC: Charging for Work Before Authorization1мин
2.5.3: Find Common Ground9мин
2.5.4: Get It In Writing5мин
2.5.5: What Happened Next? Charging for Work Before Authorization2мин
2.6.1: What Happened Next? Whose Money Is It?7мин
4 материала для самостоятельного изучения
Week 2 Overview10мин
Week 2 Resources and References10мин
Summary of What Creates Energy in Organizations?10мин
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10мин
5 практического упражнения
Lesson 2-3 Practice Quiz6мин
Lesson 2-4 Practice Quiz4мин
Lesson 2-5 Practice Quiz6мин
Lesson 2-6 Practice Quiz4мин
Week 2 Quiz10мин
Неделя
34 ч. на завершение
Week 3: Cognitive Biases and Errors at Work
Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.
19 видео ((всего 73 мин.)), 3 материалов для самостоятельного изучения, 6 тестов
19 видео
3.2.1: 2MC: Commission Sales2мин
3.3.1: It's Not All About You1мин
3.3.2: 2MC: Face Embarrassment1мин
3.3.3: Overconfidence and Egocentrism8мин
3.3.4: Confirmation Bias and Motivated Blindness6мин
3.3.5 What Happened Next? Face Embarrassment7мин
3.4.1: There are More Cognitive Biases?59
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1мин
3.4.3: Stop Digging: Pursuit of Sunk Costs5мин
3.4.4: Sinister Attribution Bias6мин
3.4.5: Chen's Situation, First Pass3мин
3.5.1: Prevention and Recovery: Framing and Reframing1мин
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58
3.5.3: Framing7мин
3.5.4: Framing in Chen’s Situation4мин
3.5.5: Using Reframing as a Tool for Chen6мин
3.5.6: What Happened Next? Chen Uncomfortable at Work2мин
3.6.1: What Happened Next? Commission Sales4мин
3 материала для самостоятельного изучения
Week 3 Overview10мин
Week 3 Resources and References10мин
Summary of Measurement of Social-Evaluative Anxiety10мин
5 практического упражнения
Lesson 3-3 Practice Quiz8мин
Lesson 3-4 Practice Quiz8мин
Lesson 3-5 Practice Quiz8мин
Lesson 3-6 Practice Quiz2мин
Week 3 Quiz10мин
Неделя
44 ч. на завершение
Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.
19 видео ((всего 78 мин.)), 2 материалов для самостоятельного изучения, 5 тестов
19 видео
4.2.1: 2MC: Speak Up or Keep Quiet1мин
4.3.1: Identifying Problems1мин
4.3.2: 2MC: Leaving Off a Data Point1мин
4.3.3: Mindset6мин
4.3.4: Are You Sure You Have a Problem?7мин
4.3.5: What Happened Next? Leaving Off a Data Point5мин
4.4.1: When You Are in the Wrong: Professional Apologies1мин
4.4.2: 2MC: You Messed Up1мин
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5мин
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5мин
4.4.5: What Happened Next? You Messed Up2мин
4.5.1: Having Disputes Professionally1мин
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1мин
4.5.3: Having Disputes Professionally: Rules One and Two6мин
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7мин
4.5.5: Review - and What Happened Next? Hire No One Over 407мин
4.6.1: What Happened Next? Speak Up or Keep Quiet4мин
4.7.1: Bringing it All Together7мин
2 материала для самостоятельного изучения
Week 4 Overview10мин
Week 4 Resources and References10мин
4 практического упражнения
Lesson 4-3 Practice Quiz4мин
Lesson 4-4 Practice Quiz8мин
Lesson 4-5 Practice Quiz6мин
Week 4 Quiz10мин
5.0
Рецензии: 7Лучшие отзывы о курсе Shaping Your Professional Brand
I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.
great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.
Преподаватели
C. K. Gunsalus
Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science LaboratoryО Иллинойсский университет в Урбане-Шампейне
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
Специализация Professional IQ: Preventing and Solving Problems at Work: общие сведения
In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.
This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign.
For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.
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