Об этом курсе: You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting? Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to: - assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome - add value at work by keeping situations easy instead of difficult - manage your own approach - be prepared when things go wrong The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work".
Автор: Иллинойсский университет в Урбане-Шампейне
Преподаватели: C. K. Gunsalus, Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory
| Основные сведения | Course 2 of 4 in the Professional IQ: Preventing and Solving Problems at Work Specialization |
| Уровень | Beginner |
| Выполнение | 4 weeks of study, 5 hours/week |
| Язык | English |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
Course Orientation
Find out what Shaping Your Professional Brand can offer you.
1 видео, 5 материалов для самостоятельного изучения, 1 practice quiz
- Видео: Welcome to Shaping Your Professional Brand!
- 읽기 자료: Syllabus
- 읽기 자료: About the Discussion Forums
- 읽기 자료: Glossary
- 연습 문제: Orientation Quiz
- 읽기 자료: Updating Your Profile
- 토론 프롬프트: Getting to Know Your Classmates
- 읽기 자료: Social Media
Week 1: Being Valued at Work
You will work on building your professional brand by learning the importance of listening and crafting effective questions.
19 видео, 2 материалов для самостоятельного изучения, 4 practice quizzes
- 읽기 자료: Week 1 Overview
- 읽기 자료: Week 1 Readings and References
- Видео: 1.0.1: 2MC: Brand Manager
- Видео: 1.1.1 Being Valued at Work
- Видео: 1.2.1: 2MC: Kidney Donation
- Видео: 1.3.1 First: Listen
- Видео: 1.3.2 2MC: Meredith's Mother-in-Law
- Видео: 1.3.3 How Are You Listening?
- Видео: 1.3.4 Listen to Learn
- Видео: 1.3.5 What Happened Next? Meredith’s Mother-in-Law
- 연습 문제: Lesson 1-3 Practice Quiz
- Видео: 1.4.1 Second: Ask Questions
- Видео: 1.4.2 2MC: Signing Strangers' Names is the Process
- Видео: 1.4.3 Formulating Questions
- Видео: 1.4.4 Reciprocity: Questions Shape Answers
- Видео: 1.4.5 How and What You Ask Affects the Outcome
- 연습 문제: Lesson 1-4 Practice Quiz
- Видео: 1.5.1: Achieving and Sustaining Rapport
- Видео: 1.5.2: 2MC: Personal Services
- Видео: 1.5.3: Establishing Rapport
- Видео: 1.5.4: Paraphrasing
- 연습 문제: Lesson 1-5 Practice Quiz
- Видео: 1.5.5: What Happened Next? Personal Services
- Видео: 1.6.1: What Happened Next? Kidney Donation
- 연습 문제: Lesson 1-6 Practice Quiz
- 토론 프롬프트: Week 1 Discussion
Оцениваемый: Week 1 Quiz
Оцениваемый: Week 1 – Listening and Asking Questions
НЕДЕЛЯ 2
Week 2: Likability Matters
This week you will learn to be a more effective influencer at work through the tools we discuss.
18 видео, 4 материалов для самостоятельного изучения, 4 practice quizzes
- 읽기 자료: Week 2 Overview
- 읽기 자료: Week 2 Resources and References
- 읽기 자료: Summary of What Creates Energy in Organizations?
- 읽기 자료: Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious
- Видео: 2.1.1 Overview: Likeability Matters
- Видео: 2.2.1: 2MC: Whose Money Is It?
- Видео: 2.3.1: Approach Matters
- Видео: 2.3.2: 2MC: That Parking Space
- Видео: 2.3.3: Creating Energy
- Видео: 2.3.4: De-energizers: The Costs
- Видео: 2.3.5: Your Energy and Approach
- 연습 문제: Lesson 2-3 Practice Quiz
- Видео: 2.4.1: Aligning with Others
- Видео: 2.4.2: 2MC: Recommend a Friend
- Видео: 2.4.3: The And Stance: How and Why
- Видео: 2.4.4: But … Objections to The And Stance
- 연습 문제: Lesson 2-4 Practice Quiz
- Видео: 2.4.5: Experts on The And Stance
- Видео: 2.5.1: High-Road Go-To Solutions
- Видео: 2.5.2: 2MC: Charging for Work Before Authorization
- Видео: 2.5.3: Find Common Ground
- Видео: 2.5.4: Get It In Writing
- Видео: 2.5.5: What Happened Next? Charging for Work Before Authorization
- 연습 문제: Lesson 2-5 Practice Quiz
- Видео: 2.6.1: What Happened Next? Whose Money Is It?
- 연습 문제: Lesson 2-6 Practice Quiz
- 토론 프롬프트: Week 2 Discussion
Оцениваемый: Week 2 Quiz
Оцениваемый: Week 2 - Approach Matters
НЕДЕЛЯ 3
Week 3: Cognitive Biases and Errors at Work
Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.
19 видео, 3 материалов для самостоятельного изучения, 4 practice quizzes
- 읽기 자료: Week 3 Overview
- 읽기 자료: Week 3 Resources and References
- 읽기 자료: Summary of Measurement of Social-Evaluative Anxiety
- Видео: 3.1.1: We're Not as Rational as We Think We Are
- Видео: 3.2.1: 2MC: Commission Sales
- Видео: 3.3.1: It's Not All About You
- Видео: 3.3.2: 2MC: Face Embarrassment
- Видео: 3.3.3: Overconfidence and Egocentrism
- Видео: 3.3.4: Confirmation Bias and Motivated Blindness
- Видео: 3.3.5 What Happened Next? Face Embarrassment
- 연습 문제: Lesson 3-3 Practice Quiz
- Видео: 3.4.1: There are More Cognitive Biases?
- Видео: 3.4.2: 2MC: Chen Becomes Uncomfortable at Work
- Видео: 3.4.3: Stop Digging: Pursuit of Sunk Costs
- Видео: 3.4.4: Sinister Attribution Bias
- Видео: 3.4.5: Chen's Situation, First Pass
- 연습 문제: Lesson 3-4 Practice Quiz
- Видео: 3.5.1: Prevention and Recovery: Framing and Reframing
- Видео: 3.5.2: 2MC: Chen Uncomfortable at Work, Continued
- Видео: 3.5.3: Framing
- Видео: 3.5.4: Framing in Chen’s Situation
- Видео: 3.5.5: Using Reframing as a Tool for Chen
- Видео: 3.5.6: What Happened Next? Chen Uncomfortable at Work
- 연습 문제: Lesson 3-5 Practice Quiz
- Видео: 3.6.1: What Happened Next? Commission Sales
- 연습 문제: Lesson 3-6 Practice Quiz
- 토론 프롬프트: Week 3 Discussion
Оцениваемый: Week 3 Quiz
Оцениваемый: Week 3 - Cognitive Biases
НЕДЕЛЯ 4
Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.
19 видео, 2 материалов для самостоятельного изучения, 3 practice quizzes
- 읽기 자료: Week 4 Overview
- 읽기 자료: Week 4 Resources and References
- Видео: 4.1.1: When Things Go Wrong
- Видео: 4.2.1: 2MC: Speak Up or Keep Quiet
- Видео: 4.3.1: Identifying Problems
- Видео: 4.3.2: 2MC: Leaving Off a Data Point
- Видео: 4.3.3: Mindset
- Видео: 4.3.4: Are You Sure You Have a Problem?
- Видео: 4.3.5: What Happened Next? Leaving Off a Data Point
- 연습 문제: Lesson 4-3 Practice Quiz
- Видео: 4.4.1: When You Are in the Wrong: Professional Apologies
- Видео: 4.4.2: 2MC: You Messed Up
- Видео: 4.4.3: The Four Rs of Apologizing: Remorse and Responsibility
- Видео: 4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense
- Видео: 4.4.5: What Happened Next? You Messed Up
- 연습 문제: Lesson 4-4 Practice Quiz
- Видео: 4.5.1: Having Disputes Professionally
- Видео: 4.5.2: 2MC: Just Don't Hire Anyone Over 40...
- Видео: 4.5.3: Having Disputes Professionally: Rules One and Two
- Видео: 4.5.4: Having Disputes Professionally: Rules Three, Four, and Five
- Видео: 4.5.5: Review - and What Happened Next? Hire No One Over 40
- 연습 문제: Lesson 4-5 Practice Quiz
- Видео: 4.6.1: What Happened Next? Speak Up or Keep Quiet
- Видео: 4.7.1: Bringing it All Together
- 토론 프롬프트: Week 4 Discussion
Оцениваемый: Week 4 Quiz
Оцениваемый: Week 4 - Things Go Wrong, Handling Conflict in the Workplace
Часто задаваемые вопросы
Как это работает
수업 활동
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Авторы
Иллинойсский университет в Урбане-Шампейне
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
Стоимость
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Рейтинги и отзывы
It's one of the best courses on this topic! Very well structured and interesting with concrete steps and recommendations.
V
I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.
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Great course. I learned a lot.