In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
Upon successful completion of this course, you will be able to:
• Understand the roles of process improvement
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and onlinemba.illinois.edu.
Этот курс входит в специализацию ''Специализация Value Chain Management'
Operations Management: Strategy and Quality Management for the Digital Age
от партнера
Об этом курсе
4.5
Оценки: 356
Приобретаемые навыки
Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)
Программа курса: что вы изучите
Неделя
1Course Orientation & Module 1 Operations Strategy & Disruptive Innovation
In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.
15 видео ((всего 163 мин.)), 9 материалов для самостоятельного изучения, 2 тестов
15 видео
Meet Professor Udatta Palekar5мин
Lecture 1-1.1 Operations Strategy (Part 1)9мин
Lecture 1-1.2 Operations Strategy (Part 2)12мин
Lecture 1-1.3 Operations Strategy (Part 3)12мин
Lecture 1-2.1 Designing Operations Strategy (Part 1)13мин
Lecture 1-2.2 Designing Operations Strategy (Part 2)17мин
Lecture 1-2.3 Designing Operations Strategy (Part 3)11мин
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4мин
Lecture 1-3.1 Strategic Trade-offs (Part 1)12мин
Lecture 1-3.2 Strategic Trade-offs (Part 2)14мин
Lecture 1-4.1 Disruptive Innovation (Part 1)8мин
Lecture 1-4.2 Disruptive Innovation (Part 2)13мин
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12мин
Lecture 1- 4 Disruptive Innovation9мин
9 материала для самостоятельного изучения
Syllabus30мин
Glossary20мин
Brand Descriptions20мин
About this Course: Ratings and Reviews10мин
About the Discussion Forums10мин
Social Media10мин
Updating Your Profile10мин
Module 1 Overview20мин
Module 1 Readings45мин
2 практического упражнения
Orientation Quiz10мин
Module 1 Quiz30мин
Неделя
2Module 2: Service Operations Management
In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.
12 видео ((всего 169 мин.)), 2 материалов для самостоятельного изучения, 1 тест
12 видео
Lecture 2-1.2 Importance of Services (Part 2)10мин
Lecture 2-1.3 Importance of Services (Part 3)11мин
Lecture 2-2.1 Why are Services Different (Part 1)17мин
Lecture 2-2.2 Why are Services Different (Part 2)13мин
Lecture 2-3.1 Service Quality (Part 1)15мин
Lecture 2-3.2 Service Quality (Part 2)11мин
Lecture 2-3.3 Service Quality (Part 3)13мин
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8мин
Lecture 2-4.1 Disruptive Service Operations (Part 1)20мин
Lecture 2-4.2 Disruptive Service Operations (Part 2)19мин
Lecture 2-4.3 Disruptive Service Operations (Part 3)15мин
2 материала для самостоятельного изучения
Module 2 Overview20мин
Module 2 Readings30мин
1 практическое упражнение
Module 2 Quiz0
Неделя
3Module 3: Quality Management
In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.
12 видео ((всего 151 мин.)), 3 материалов для самостоятельного изучения, 3 тестов
12 видео
Lecture 3-1.2 Evolution of Quality Management (Part 2)9мин
Lecture 3-2.1 Statistical Process Control (Part 1)17мин
Lecture 3-2.2 Statistical Process Control (Part 2)10мин
Lecture 3-2.3 Statistical Process Control (Part 3)19мин
Lecture 3-2.4 Statistical Process Control (Part 4)21мин
Lecture 3-2.5 Statistical Process Control (Part 5)15мин
Lecture 3-3 New Opportunities14мин
Lecture 3-4.1 Descriptive Analytics7мин
Lecture 3-4.2 Predictive Analytics3мин
Lecture 3-4.3 Prescriptive Analytics5мин
Lecture 3-4.4 Examples of Analytics and Quality10мин
3 материала для самостоятельного изучения
Module 3 Overview20мин
Module 3 Readings10мин
Solutions to Peer Review Assignment Questions20мин
2 практического упражнения
Module 3 Quiz30мин
Need the Solutions to Mod 3 Peer Review Assignment5мин
Неделя
4Module 4: Digitization and Operations Management
This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.
7 видео ((всего 93 мин.)), 2 материалов для самостоятельного изучения, 1 тест
7 видео
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15мин
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16мин
Lecture 4-2.3 Digital Platform Examples6мин
Lecture 4-3.1 The Digital Factory (Part 1)12мин
Lecture 4-3.2 The Digital Factory (Part 2)12мин
Lecture 4-3.3 Impact of Digital Factories13мин
2 материала для самостоятельного изучения
Module 4 Overview20мин
Module 4 Readings30мин
1 практическое упражнение
Module 4 Quiz30мин
4.5
Рецензии: 7183%
получил значимые преимущества в карьере благодаря этому курсу
Лучшие рецензии
автор: GA•Oct 2nd 2017
Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.
автор: AS•May 16th 2017
This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!
Преподаватель
Udatta Palekar
Associate ProfessorBusiness Administration
Сделайте шаг навстречу диплому магистра.
курс входит в онлайн-программу ''Master of Business Administration (iMBA)' от партнера University of Illinois at Urbana-Champaign.
Если вы переходите на полную программу, курсы засчитываются при получении диплома.
О University of Illinois at Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
О специализации ''Value Chain Management'
The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations.
In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing.
This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit.
When you complete the Value Chain Management Specialization, you will:
· Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy.
· Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions.
· Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization.
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