About this course: Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.
Created by: Arizona State University
Taught by: Wanda Huber, International Educator
Arizona State University Global Launch
Taught by: Andrea Mürau Haraway, International Educator
Arizona State University, Global Launch
Taught by: Jenny Young, International Educator
Arizona State University Global Launch
| Basic Info | Course 1 of 4 in the Business English Specialization |
| Level | Intermediate |
| Commitment | 6 weeks of study, 1-2 hours per week |
| Language | English, Subtitles: Spanish |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Staffing and Hiring Decisions
In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.
7 videos, 4 readings, 5 practice quizzes
- Video: Introduction
- Video: 1.1 I Need To Get My Team Together
- Reading: 1.2 Vocabulary Preview: Staffing and Hiring
- Peer Review: (Optional) Hello From___________:
- Video: 1.3 Direct and Indirect Approaches
- Practice Quiz: 1.4 Direct and Indirect Approaches
- Video: 1.5 More on the Indirect Approach
- Reading: 1.6 Example: An Indirect Message
- Practice Quiz: 1.7 The Indirect Approach
- Video: 1.8 Summarizing Basics
- Practice Quiz: 1.9 Summarizing Basics
- Reading: 1.10 Hire Smarter, Work Better
- Practice Quiz: 1.11 Hire Smarter, Work Better Summary
- Video: 1.12 Making Direct and Indirect Requests
- Practice Quiz: 1.13 Making Direct and Indirect Requests
- Video: 1.14 Week 1 Review
- Reading: 1.15 Quizlet Vocabulary Practice: Staffing and Hiring
- Peer Review: Apply Your Knowledge! (optional) Email: Direct or Indirect Approach
Graded: 1.16 Week 1 Test
WEEK 2
Meeting Management
Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.
6 videos, 6 readings, 5 practice quizzes
- Video: 2.1 The toothpaste of the future
- Reading: 2.2 Vocabulary Preview: Meeting Management
- Video: 2.3 Effective Meeting Practices
- Reading: 2.4 Example: Agenda
- Practice Quiz: 2.5 Effective Meeting Practices
- Video: 2.6 Conference Calling
- Practice Quiz: 2.7 Conference Calling Strategies
- Video: 2.8 Future Tense Contractions
- Practice Quiz: 2.9 Future Tense Contractions
- Reading: 2.10 The Future of Meetings
- Practice Quiz: 2.11 Future of Meetings
- Video: 2.12 Writing Effective Summaries
- Practice Quiz: 2.13 Writing Effective Summaries
- Video: 2.14 Week 2 Review
- Reading: 2.15 Quizlet Vocabulary Practice: Meeting Management
- Peer Review: Apply Your Knowledge! (optional) Agenda
- Reading: "A Conference Call in Real Life" - satire
- Reading: Global Meeting Planner
Graded: 2.16 Week 2 Test
WEEK 3
Leading and Teaming
Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.
6 videos, 7 readings, 4 practice quizzes
- Video: 3.1 The agenda for the day
- Reading: 3.2 Vocabulary Preview: Leading and Teaming
- Video: 3.3 Handling Interruptions
- Reading: 3.4 Amy Cuddy's TED Talk on "Power Posing"
- Video: 3.5 Conference Calling Tips for the Non-Native Speaker
- Practice Quiz: 3.6 Communication Lesson Review
- Video: 3.7 Phrases to interrupt/Hold the floor
- Practice Quiz: 3.8 Phrases to interrupt/Ask for clarification
- Reading: 3.9 Even More Phrases for Interruption and Clarification
- Practice Quiz: 3.10 More Phrases for Interruption and Clarification
- Video: 3.11 Infinitives and Gerunds
- Practice Quiz: 3.12 Infinitives and Gerunds
- Video: 3.13 Week 3 Review
- Reading: 3.14 Quizlet Vocabulary Practice: Leading and Teaming
- Peer Review: Apply Your Knowledge! (optional) Hold The Floor
- Reading: The Lewis Model of Cultural Norms
- Reading: Hofstede's Cultural Comparison Tool
- Reading: Directions for Submitting Video/Audio
Graded: 3.15 Week 3 Test
WEEK 4
Planning, Organizing, and Delegating
Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.
7 videos, 5 readings, 5 practice quizzes
- Video: 4.1 The status report
- Reading: 4.2 Vocabulary Preview: Planning, Organizing & Delegating
- Video: 4.3 Writing Effective Emails
- Practice Quiz: 4.4 Writing Effective Emails
- Video: 4.5 Communicating Status Reports
- Reading: 4.6 Example: Status Report
- Practice Quiz: 4.7 Communicating Status Reports
- Video: 4.8 Business Communication/Concise Language
- Practice Quiz: 4.9 Business Communication/Concise Language
- Reading: 4.10 Business Writing Tips-Changing Nouns to Verbs
- Practice Quiz: 4.11 Changing Nouns to Verbs
- Video: 4.12 Reading Numbers
- Practice Quiz: 4.13 Reading Numbers
- Video: 4.14 Week 4 Review: Part 1
- Video: 4.15 Week 4 Review: Part 2
- Reading: 4.16 Incomplete Status Report
- Reading: 4.17 Quizlet Vocabulary Practice: Planning, Organizing & Delegating
- Peer Review: Apply Your Knowledge! (optional) Status Report/Summary Section
Graded: 4.18 Week 4 Test
WEEK 5
Managing and Coaching
Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.
6 videos, 4 readings, 5 practice quizzes
- Video: 5.1 Like a coach
- Reading: 5.2 Vocabulary Preview: Managing & Coaching
- Video: 5.3 Coaching and Mentoring
- Practice Quiz: 5.4 Coaching and Mentoring
- Video: 5.5 Effective Teaming
- Reading: 5.6 Tuckman's Phases of Group Development
- Practice Quiz: 5.7 Phases of Group Development
- Video: 5.8 First Conditionals
- Practice Quiz: 5.9 First Conditionals
- Reading: 5.10 Active Listening Skills
- Practice Quiz: 5.11 Active Listening Skills
- Video: 5.12 Phrases for Active Listening and Feedback
- Practice Quiz: 5.13 Phrases for Active Listening and Feedback
- Video: 5.14 Week 5 Review
- Reading: 5.15 Quizlet Vocabulary Practice: Managing and Coaching
Graded: 5.16 Week 5 Test
WEEK 6
Review
This module will help you to complete the panel discussion successfully.
2 videos, 1 reading
- Video: 6.1 Review Video 1 Optional Email Peer Review
- Video: 6.2 Review Video 2 Optional Email Peer Review
- Peer Review: 6.4 Apply Your Knowledge! (optional) Email Synthesis
- Reading: 6.5 Credits
Graded: 6.3 Final Examination
FAQs
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Arizona State University has developed a new model for the American Research University, creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes, not by those it excludes. ASU pursues research that contributes to the public good, and ASU assumes major responsibility for the economic, social and cultural vitality of the communities that surround it.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Excellent!
It was one of the best course I have had about Managment. Moreover, the teachers are really fantastic!
thanks
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