Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

Filter by:

4576 - 4600 of 10,000 Reviews for Technical Support Fundamentals

By Karen C

Apr 8, 2021

Great Course, The content is comprehensible! I learned so much information on iT that I would never thought that I could learn before taking this course.

By Angie J B

Mar 29, 2021

i am glad to see more accessible for deaf people like me who is interesting in it, looking forward to learn more and get improve before ready for it jobs!

By La S B

Feb 25, 2021

Great refresher in regards to the components of a computer. Great interface for practicing some of the lessons and commands. I would definitely recommend.

By Nazlin

Feb 20, 2021

I started with zero levels and on completion, I am an expert. Really appreciate and recommend to anyone who would like to become an expert in technology.

By Amanda I

Feb 19, 2021

This first course is a wonderful introduction to IT Support! It is easy to follow and gives you a basic understanding of the fundamentals of tech support.

By Hailey

Feb 8, 2021

I learned a lot in the fundaments of IT. It really helped me determine what I liked and didn't like about the field, so now I'm able to expand it further!

By Trevor B

Nov 11, 2020

Great course! It gives you alot of basic important information that is needed for a good foundation. Even if you aren't new, it's a good refresher course.

By Linda G R

Nov 9, 2020

este curso es una experiencia nueva y motivadora... es el curso mas genial que he conocido y que me motiva a seguir adelante aprendiendo... muchas gracias

By Kleanthis A

Nov 9, 2020

Great experience! You get to learn a broad range of what IT is and everything about Computers which builds a strong foundation to continue and learn more.

By Darwin V

Nov 7, 2020

Very informative and I like how it's all fundamentals to get you started. I have some computer knowledge but even then there was a lot that I didn't know.

By Michael S

Nov 5, 2020

Great course. Absolutely loved the videos, the learning process, and I can't wait to get started with the next course. You guys helped me find my passion!

By Efrey G A

Nov 2, 2020

A veces creemos que todo está aprendido y no es así, este solo fue el de fundamentos y ya estoy animado a continuar con los otros cursos. Gracias a todos.

By Shambhavi B

Oct 10, 2020

It was very good experience learning with Google. I hope the next courses are also as informative and amusing as this one. Keep the good work up. Cheers!

By Mohammad S R

Aug 26, 2020

In one word Fantastic course, really loved the hands on labs on cloud with practical knowledge base links helped to gain in depth understanding on basics.

By Paul

Aug 23, 2020

Very good course. Teaches fundamentals for how computer works using binary systems, building a computer, networking and customer support responsibilities.

By Prajwal K A

Aug 5, 2020

Great course to get started to know about computers and how they work. Understand how internet works and a small introduction to the job as an IT support.

By Eduardo R J

Aug 5, 2020

I thought I knew a lot about computers, I was wrong. taking this course taught me so much. I would take this course all over again I enjoyed it very much.

By Vinícius M B d A

Jul 30, 2020

Technical Support Fundamentals is a great course for those interested in basic computing concepts and those interested in working in the IT support field.

By Abraham P K

Jun 11, 2020

Purely interesting. I love the fact that experts in the industry and the instructors. It makes one appreciate and know that he is learning the real thing.

By Teja K G

May 27, 2020

Great Course. Thanks GOOGLE, Coursera and The National Institue of Engineering for providing me a opportunity to take course that help me build my career.

By Angelo T

May 11, 2020

It was a great course and I really enjoyed it. I was able to comprehend the basic information and feel better prepared to advance my knowledge. Thank you!

By Deleted A

Feb 1, 2020

I enjoyed this course and if the courses coming up are like this one I will be learning a ton of information. Thank you for putting these courses together

By Ludek V

Nov 28, 2019

The course has been great so far, all the people who are teaching are very nice, smart and professionals and that makes it really atractive.

Thank you all!

By Oladele O

Nov 26, 2019

The lectures were highly educative and delivered in a very simple, easy to understand manner. I can't wait to start on the remaining parts of the package.

By Ramon G D C P J

Nov 17, 2019

Great introduction course! I hope this course is always available as it is a great resource to come back to for constant refresher on the subject matter.