Этот курс входит в специализацию ''Специализация People and Soft Skills for Professional and Personal Success'

Skills Network

от партнера

Специализация People and Soft Skills for Professional and Personal SuccessIBM Skills Network

Об этом курсе

Недавно просмотрено: 6 061

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

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Курс 5 из 6 в программе

Специализация People and Soft Skills for Professional and Personal Success

Начальный уровень

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Прибл. 3 часа на выполнение

Английский

Субтитры: Английский

Чему вы научитесь

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Приобретаемые навыки

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Гибкие сроки

Назначьте сроки сдачи в соответствии со своим графиком.

Сертификат, ссылками на который можно делиться с другими людьми

Получите сертификат по завершении

100% онлайн

Начните сейчас и учитесь по собственному графику.

Курс 5 из 6 в программе

Специализация People and Soft Skills for Professional and Personal Success

Начальный уровень

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Прибл. 3 часа на выполнение

Английский

Субтитры: Английский

Преподаватели

Skills Network

18 402 учащихся

15 курсов

от партнера

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Программа курса: что вы изучите

Неделя

Неделя 1

3 ч. на завершение

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

3 ч. на завершение

24 видео ((всего 25 мин.)), 27 материалов для самостоятельного изучения, 8 тестов

24 видео

Interpersonal skills: An overview2мин

Let’s begin with the first topic2мин

How might these communication styles come into play?50

Recap26

Let’s move to the second topic1мин

How can you ensure your messages don’t get lost in translation?49

The art of listening1мин

What types of questions can you ask?1мин

Communication channels35

Remember20

Recap39

Let’s move to the third topic1мин

What does assertiveness mean?2мин

Recap27

Let’s move to the fourth topic1мин

Perspective-taking48

Recap24

Let’s move to the fifth topic48

Workplace conflicts are opportunities to develop interpersonal skills32

Importance of feedback1мин

Recap55

Let’s move to the sixth topic47

Which is the best way to deal with disputes?1мин

Recap1мин

27 материалов для самостоятельного изучения

What will you learn from this course?2мин

What does it mean to have one of these communication styles?4мин

Three elements of effective communication4мин

What can you substitute for body language when working virtually?2мин

Techniques you can use to listen actively3мин

How can you use the six probing questions?3мин

Disadvantages of different communication channels3мин

Avoid these communication barriers3мин

Zion’s dilemma3мин

How can you be assertive?3мин

Assertive behavior is helpful in challenging situations2мин

Pooja’s convincing power4мин

How can you use emotions and facts to influence others?2мин

How can you develop your personal influence?1мин

What is the significance of eminence?2мин

How can you build your eminence?3мин

Conflict is a story2мин

Conflicts often arise from these sources2мин

Practice these steps when you find yourself in a conflict3мин

Use this approach to give feedback4мин

Responding to feedback2мин

How do you receive feedback effectively?5мин

Asking for feedback is an effective way to work on your blind spots4мин

What are your conflict response styles?4мин

Here are the steps you can take to resolve complex challenging situations3мин

Let’s tie it all together2мин

Congratulations and Next Steps2мин

8 практических упражнений

Practice Quiz: Explain the new travel reimbursement policy20мин

Practice Quiz: Identify appropriate communication channels for these messages15мин

Practice Quiz: Zion’s dilemma3мин

Practice Quiz: What does it sound like?20мин

Practice Quiz: How would you approach conflict situation?3мин

Practice Quiz: Which conflict response style would you use?15мин

Practice Quiz: Interpersonal Skills 5мин

Graded Quiz: Interpersonal Skills 25мин

Специализация People and Soft Skills for Professional and Personal Success: общие сведения

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

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Developing Interpersonal Skills