Об этом курсе
4.6
Оценки: 494
Рецензии: 139
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Начальный уровень

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Часов на завершение

Прибл. 10 часа на выполнение

Предполагаемая нагрузка: 4 weeks of study, 2-3 hours per week...
Доступные языки

Английский

Субтитры: Английский, Китайский (упрощенное письмо)...

Приобретаемые навыки

goal settingCommunicationNegotiationDeception
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100% online

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Гибкие сроки

Гибкие сроки

Назначьте сроки сдачи в соответствии со своим графиком.
Начальный уровень

Начальный уровень

Часов на завершение

Прибл. 10 часа на выполнение

Предполагаемая нагрузка: 4 weeks of study, 2-3 hours per week...
Доступные языки

Английский

Субтитры: Английский, Китайский (упрощенное письмо)...

Программа курса: что вы изучите

Неделя
1
Часов на завершение
2 ч. на завершение

Cooperation, Competition, and Comparisons

In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful....
Reading
8 видео (всего 54 мин.), 1 материал для самостоятельного изучения, 2 тестов
Video8 видео
The Thin Line Between Cooperation and Competition7мин
The Three Principles of Cooperation and Competition3мин
The Mechanics of Comparisons8мин
The Misery of Upward Comparisons11мин
Comparisons and Motivation6мин
Comparisons and Cheating6мин
Comparisons: Finding Your Balance9мин
Reading1 материал для самостоятельного изучения
Module 1 Slides10мин
Quiz2 практического упражнения
Module 1 Practice Quiz10мин
Module 1 Quiz: Comparisons, Cooperation, and Competition20мин
Неделя
2
Часов на завершение
2 ч. на завершение

Trust

In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction....
Reading
7 видео (всего 55 мин.), 1 материал для самостоятельного изучения, 2 тестов
Video7 видео
Building Trust: Vulnerability5мин
Building Trust: Rapport, Warmth, & Equality9мин
Building Trust: Interdependence, Common Goals, & Common Enemies4мин
Building Trust: Communication and Institutions6мин
Signaling and Trust7мин
Trust, Emotion, and Limited Feedback9мин
Reading1 материал для самостоятельного изучения
Module 2 Slides10мин
Quiz2 практического упражнения
Module 2 Practice Quiz10мин
Module 2 Quiz: Building Trust and Cooperation26мин
Неделя
3
Часов на завершение
2 ч. на завершение

Deception

In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives. ...
Reading
9 видео (всего 66 мин.), 1 материал для самостоятельного изучения, 2 тестов
Video9 видео
The Challenge of Lie Detection4мин
Cues to Detect Deception9мин
Matching the Content and Context9мин
Practical Steps8мин
Nature of Violations8мин
Learning from Bad Apologies7мин
The Apology Formula6мин
Preparing the Apology5мин
Reading1 материал для самостоятельного изучения
Module 3 Slides10мин
Quiz2 практического упражнения
Module 3 Practice Quiz10мин
Module 3 Quiz: Deception and Apologies20мин
Неделя
4
Часов на завершение
2 ч. на завершение

Effective Communication

This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance....
Reading
13 видео (всего 88 мин.), 1 материал для самостоятельного изучения, 2 тестов
Video13 видео
Make Messages Memorable7мин
Asking Questions3мин
A Deeper Look at Questions10мин
Active Listening5мин
Nonverbal Communication7мин
Communication Media7мин
Threats14мин
The Benefits of Goals4мин
Goal Setting Pitfalls11мин
Making the Most of Goal Setting4мин
Crossing the Finish Line6мин
Course Conclusion1мин
Reading1 материал для самостоятельного изучения
Module 4 Slides10мин
Quiz2 практического упражнения
Module 4 Practice Quiz10мин
Module 4 Quiz: Effective Communication and Strategies20мин
4.6
Карьерные преимущества

83%

получил значимые преимущества в карьере благодаря этому курсу
Продвижение по карьерной лестнице

10%

стал больше зарабатывать или получил повышение

Лучшие рецензии

автор: AJMar 10th 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

автор: CSApr 7th 2018

As a business development professional, this course helps me to hone in my communication skill, as well as gaining insights to tips that I didn't know about.

Преподаватель

Avatar

Maurice Schweitzer

Professor of Operations, Information and Decisions
The Wharton School

О University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

О специализации ''Achieving Personal and Professional Success'

Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are....
Achieving Personal and Professional Success

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