About this course: The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners. Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.
Created by: National University of Singapore
Taught by: Susan Lee, Lecturer
Centre for English Language Communication
| Basic Info | Course 4 of 5 in the Effective Communication in the Globalised Workplace Specialization |
| Commitment | 3 weeks of study, 2-3 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Module 1: Communicating Influence in the Workplace
This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.
7 videos, 2 readings
- Video: Specialisation Introduction Video
- Video: Course Introduction
- Video: Video 1: Motivation
- Reading: Readings
- Video: Communicate to Motivate
- Video: Using Nonverbal Cues
- Video: Persuasive Communications
- Video: Developing Persuasive Conversation
- Reading: References and Readings
Graded: Persuasive Conversation
Graded: Quiz for Communicating for Understanding
Graded: Persuasive use of language
Graded: Write a short dialogue between two teammates
WEEK 2
Make Effective Presentations
This module will apply the principles of effective presentation using visual aids, voice and body language, with consideration for cultural sensitivity.
7 videos
- Video: Make Effective Presentations
- Peer Review: Prepare a deck of five slides.
- Video: The Storyboard I
- Video: The Storyboard II
- Video: Strategies to Engage Attention
- Video: The Impactful Presenter
- Video: Manage the Q&A Session
- Video: Presentation with Visual Impact
Graded: Quiz on Effective Presentations
Graded: Quiz on Presentation slides and Managing Q & A Sessions
WEEK 3
Engaging External Stakeholders and Counterparts
In this module, learners will acquire negotiation skills in a workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
5 videos, 1 reading
- Video: Engaging Stakeholders and Counterparts
- Video: Negotiation
- Video: The Negotiators Toolkit
- Video: The Language of Negotiation I
- Video: The Language of Negotiation II
- Reading: Readings
Graded: Engaging with Small Talks and Goodwill
Graded: Understanding Negotiation I
Graded: Understanding Negotiation II
Graded: Understanding the Language of Negotiation
Graded: Write and revise a negotiation conversation
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National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
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Amazing experience with amazing instructors. Thank you so much Coursera and National University of Singapore for providing me finance support to learn and complete this course.