Об этом курсе: This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
Преподаватели: Tracy Jennings, Senior Instructor
Management and Entrepreneurship Division
| Выполнение | 5 weeks of study, 1 hour/week |
| Язык | English, Субтитры: Spanish |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
- Reading: Course Syllabus
- Видео: Why Feedback is Important
- Видео: Positive Feedback Defined
- Видео: The Impact of Positive Expectations
- Видео: Positive Expectations at Work
- Видео: Positive Feedback: Intriguing Possibilities
- Видео: Negative Feedback Bias
- Видео: The Broad Impact of Negative Feedback
- Видео: Introduction to the Seven Feedback Skills
- Видео: Skill 1: Focus on Specific Behavior
- Видео: Skill 2: Keep it Impersonal
- Видео: Skill 3: Keep it Goal-Oriented
- Видео: Skill 5: Ensure Understanding
- Видео: Skill 6: Make Sure it is Controllable
- Видео: Make Sure it is Controllable: The Manager's Role
- Видео: Skill 7: Tailor the Feedback to Fit the Employee:
- Видео: How to Create Long-Term Change
- Reading: Feedback Practice
- Reading: Feedback Practice Worksheet
- Reading: Research Used in this Course
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
| Приобрести курс | |
|---|---|
| Получить доступ к материалам курса | Доступен |
| Получить доступ к оцениваемым материалам курса | Доступен |
| Получить итоговую оценку | Доступен |
| Earn a shareable Course Certificate | Доступен |
Excellent course and insightful.
This is an excellent course especially for professionals, but can also be applied in everyday life situations. The instructor is great, explains the material clearly, with plenty of examples and practice. The 7 step method she introduces seems simple and highly effective, plus a lot of additional resources are provided to help students achieve a long term change in how they perceive and give feedback. If i had to point out a single drawback, it is that the instructor mostly looks at the script and not the camera, whereas "eye contact" is plays a role in my opinion in establishing a connection with the viewers/ students.
Overall, i consider this a great course, with a great instructor and i would recommend it to anyone!
This course will give you useful insights that you will use the same day!
Very helpful and specific knowledge for feedback. I realize how important the feedback is, and why and how I can giving feedback in a professional way. Many useful skills and tools learned, many good resource sharing. Good design with the class structure, all the videos and articles are simple to understand and self-learning. Super good course!