This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.
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Карьерные результаты учащихся
12%
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Карьерные результаты учащихся
12%
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Колорадский университет в Боулдере
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
Программа курса: что вы изучите
Introduction to Giving Helpful Feedback and Positive Feedback
The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.
Negative Feedback: Use With Caution
Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.
The Seven Essential Feedback Skills - Part I
Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.
The Seven Essential Feedback Skills - Part II
This week we continue building on your knowledge of the seven essential feedback skills.
Рецензии
Лучшие отзывы о курсе GIVING HELPFUL FEEDBACK
Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)
Truly an eye opener. Giving correct feedback is important not only to change behavior but also improve productivity and maintain a warm environment in the workplace. Excellent Course
The course is very to the point and has a good structure. It does not only teach you how to provide proper feedback, but also how to provide feedback to different type of employees.
Only directed to business situations. Probably great for managers. Some of the ideas I'm sure could work in personal situations as well but hard to know exactly how or which ones.
Часто задаваемые вопросы
Когда я получу доступ к лекциям и заданиям?
Что я получу, оплатив сертификацию?
Is financial aid available?
Получу ли я зачеты в университете за прохождение курса?
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