Nice and precise step by step instruction on how to handle customer!

my working fiel in helpdesk support , thanks Coursera and thanks IBM

Outstanding, the interaction is brilliant and fun highly recommended

I am prepared to take on a role as a customer service specialist.

Its very useful and hope to get placement in IBM customer Support

Thank you cousera for this opportunity. I am eternally grateful.

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

ii recommend this course. Well packed with impactful knowledge

This course is exceptional. It is the best I have come across.

It was an nice experience learning through Coursera Thank you

I transported me back to my role of call Center agent. Thanks

it is really great course thank you from bottom of my heart

I have learned a lot and I am now applying it in real life.

This course enhance my skill in customer service carrier.

Got some useful information and I can learn a lot in here

This course is power filled. it was really an eye opener

A​ll my Curiosities and Learning expectations were met.

This course is too god for a customer support executive

Gained new perspective on customer service. Thank you!

I really enjoyed taking this course and learned a lot.

Great skill and it will be addition t your skill list

A fantastic mix of video, text, quiz and assignments.

This is a course every Call agent should go through.

It was a wonderful experience and enjoyed learning.

Great information for customer service fundamentals