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I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.

If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.

I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!

Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.

It is a decent course that does indeed teach the fundamentals. Though I will say that some questions grade you on different criteria than the question asked. Also some videos will ask you about concepts not yet learned in the video. This happens on multiple occasions. Otherwise, a decent course.

Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.

This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

Learning in this platform amazing because I learned so much that'd ease my flow of work. A big thank you to Coursera for the Scholarship, it's an honour!

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality