Об этом курсе: Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
Автор: Калифорнийский университет в Ирвайне
Преподаватели: Najla DeBow, Instructor
University of California, Irvine Extension
| Основные сведения | Course 2 of 4 in the Conflict Management Specialization |
| Выполнение | 3 weeks of study, 3-4 hours/week |
| Язык | English, Субтитры: Vietnamese, Spanish |
| Как пройти курс | Чтобы пройти курс, выполните все оцениваемые задания. |
| Оценки пользователей |
Программа курса
НЕДЕЛЯ 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 видео, 3 материалов для самостоятельного изучения
- Видео: Welcome Video
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9 видео
- Видео: Active Listening Skills Lesson 1
- Видео: Active Listening Skills Lesson 2
- Видео: Case Study: Knowing When to Intervene
- Видео: Case Study: Using Active Listening Skills
- Видео: Case Study: Managing Conflict
- Видео: Book Review: MGMT
- Видео: Interview with Julie Espy
- Видео: Interview with Patrick Gough
- Видео: Active Listening Skills Debrief
НЕДЕЛЯ 2
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9 видео
- Видео: Communication Problems Lesson 1
- Видео: Solid Communication Lesson 2
- Видео: Case Study: Communication Issues
- Видео: Case Study: Getting to Collaboration
- Видео: Case Study: Communicating and Understanding
- Видео: Book Review: Now, Discover Your Strengths
- Видео: Resource: Conflict Mode Instrument
- Видео: Communication Problems and Skills Debrief
- Видео: Interview with Karen Kaye
Оцениваемый: Reaching a Collaborative Solution
НЕДЕЛЯ 3
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9 видео
- Видео: Usable Plan Lesson 1
- Видео: Usable Plan Lesson 2
- Видео: Case Study: Tension Between Employees
- Видео: Case Study: Facilitating a Meeting for Resolution
- Видео: Case Study: Establishing Ground Rules
- Видео: Book Review: Leadership: Theory, Application, and Skill Development
- Видео: Resource: Additional Case Studies
- Видео: Interview with Joseph Chatelle
- Видео: Usable Plan Debrief
Оцениваемый: Conflict Resolution Skills
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 видео, 2 материалов для самостоятельного изучения
- Видео: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
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Авторы
Калифорнийский университет в Ирвайне
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Стоимость
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| Получить доступ к материалам курса | Доступен |
| Получить доступ к оцениваемым материалам курса | Доступен |
| Получить итоговую оценку | Доступен |
| Earn a shareable Course Certificate | Доступен |
Рейтинги и отзывы
Great
great course with alot of values
Great course with great tips on how to deal with conflict with real life problems that you can relate to
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I enjoyed the course and found it very helpful.