Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Upon completing this course, you will be able to:
1. Use active learning skills when dealing with conflict
2. Choose appropriate communication tactics when dealing with conflict
3. Create a usable plan for managing conflict
Этот курс входит в специализацию ''Специализация Conflict Management'
Conflict Resolution Skills
от партнера
Программа курса: что вы изучите
Неделя
1Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 видео ((всего 3 мин.)), 3 материалов для самостоятельного изучения
1 видео
Welcome Video2мин
3 материала для самостоятельного изучения
Course Overview10мин
About our Guest Speakers10мин
Pre-Course Survey10мин
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9 видео ((всего 32 мин.))
9 видео
Active Listening Skills Lesson 24мин
Case Study: Knowing When to Intervene1мин
Case Study: Using Active Listening Skills1мин
Case Study: Managing Conflict1мин
Book Review: MGMT2мин
Interview with Julie Espy6мин
Interview with Patrick Gough8мин
Active Listening Skills Debrief3мин
Неделя
2Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9 видео ((всего 27 мин.)), 1 тест
9 видео
Solid Communication Lesson 21мин
Case Study: Communication Issues1мин
Case Study: Getting to Collaboration1мин
Case Study: Communicating and Understanding1мин
Book Review: Now, Discover Your Strengths3мин
Resource: Conflict Mode Instrument1мин
Communication Problems and Skills Debrief5мин
Interview with Karen Kaye6мин
Неделя
3Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9 видео ((всего 33 мин.)), 1 тест
9 видео
Usable Plan Lesson 23мин
Case Study: Tension Between Employees1мин
Case Study: Facilitating a Meeting for Resolution2мин
Case Study: Establishing Ground Rules2мин
Book Review: Leadership: Theory, Application, and Skill Development2мин
Resource: Additional Case Studies2мин
Interview with Joseph Chatelle8мин
Usable Plan Debrief7мин
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 видео ((всего 1 мин.)), 2 материалов для самостоятельного изучения
1 видео
2 материала для самостоятельного изучения
Message from UCI Extension10мин
Post-Course Survey10мин
25%
начал новую карьеру, пройдя эти курсы
20%
получил значимые преимущества в карьере благодаря этому курсу
10%
стал больше зарабатывать или получил повышение
Лучшие рецензии
автор: SS•Dec 1st 2017
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
автор: LB•Nov 14th 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Преподавателя
Najla DeBow
InstructorUniversity of California, Irvine Extension
О University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
О специализации ''Conflict Management'
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Часто задаваемые вопросы
Когда я получу доступ к лекциям и заданиям?
Зарегистрировавшись на сертификацию, вы получите доступ ко всем видео, тестам и заданиям по программированию (если они предусмотрены). Задания по взаимной оценке сокурсниками можно сдавать и проверять только после начала сессии. Если вы проходите курс без оплаты, некоторые задания могут быть недоступны.
Что я получу, оформив подписку на специализацию?
Записавшись на курс, вы получите доступ ко всем курсам в специализации, а также возможность получить сертификат о его прохождении. После успешного прохождения курса на странице ваших достижений появится электронный сертификат. Оттуда его можно распечатать или прикрепить к профилю LinkedIn. Просто ознакомиться с содержанием курса можно бесплатно.
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