Welcome to our last module in the self-awareness course. As we told the other modules, I'd like to begin today with my leadership observation. Leadership is not a spectator sport. You have to play in order to be successful. We'll come back and revisit another part of that observation at the end of the module. For now, let's begin our discussion of problem solving. Here are objectives for the module, understanding the differences between analytical and creative problem solving. These are the two techniques that you'll be using throughout most of your experience and work as a practicing engineering leader. We're going to want to use the creative problem solving process. And while we're doing that, learn how to overcome the barriers to creativity. We will want to assess your creative style. This will be one of the assessments that you'll be doing as part of this module. And lastly, we'll review some brainstorming techniques that you can use to help stimulate generating creative, alternative to problems. Let's now continue with, how do we deal with information gaps? As we look at both analytical problem solving and creative problem solving, we don't always have all the information that we'll need to solve the problem. So where do we get that information? How do we fill the gaps so that we can proceed effectively to solve problems? Well, the answer is, we make assumptions. Where do those assumptions come from? They come from our personal experiences, our values, our observations on how things work in the world around us. If you doubt that you make assumptions, I'd like to share with you in a moment a picture. As you look at that picture, you will recognize that you respond to it in a certain way based on your expectations about what might happen next. So, with that in mind, take a look. As you look at this picture, think about what you're feeling, what you know from your personal experiences might be going on, and might happen next. While making assumptions is useful in solving creative problems, it can also be a pitfall. Obviously, we don't have the context for this picture. We don't have all of the information we might need, only a small portion of it. And that in itself can be a pitfall as we approach solving creative problems.