As you know from this core specialization, norms are ground rules that the team uses to structure their information sharing and decision making. Three norms that are critical to Nike are, one, their Code of Ethics, it's called Inside the Lines. This code lays out the standards of conduct about ethical behavior, product safety, use of resources, and so forth. Each year all Nike employees must verify that they will comply with ethical standards. To encourage compliance, Nike operates a confidential hotline called Alert Line for employees to report suspected violations of the law, and code of ethics. For example, in the case of a financial violation, the alleged incident would be reported to an audit committee, which will determine next steps. By encouraging employees to report ethics violations, Nike is setting an inclusive tone for both positive and negative feedback. Number two, at Nike a critical norm that is used to encourage inclusion are Structured feedback sessions. Which help teams establish their new foundation. In these sessions, everyone provides a self-assessment and an assessment of their work preferences. This may include details, such as whether employees prefer to work autonomously or collaboratively. It may also include details about how employees prefer decisions to be made. For example, by consensus or around specific roles. After the feedback is compiled, it is used as a foundation for the team to set its own goals, roles, and norms. This practice of level setting at Nike allows a safe space for ideas to be continuously generated. Number three, a third norm at Nike is the Culture as Offense initiative or CAO. CAO is a workshop that seeks to encourage intergenerational dialogue by bringing experienced executives and young new Nike employees together. The young employees are called the new crew. The CAO session provided with the new crew are a chance for the new crew to give feedback and share experiences with experienced executives. The effort continues to expand across teams that each have their own new crew. This norm reinforces Nike's stated goals of inclusivity and high performance. And the belief that the best ideas can come from anywhere in the company regardless of background. Now that you know about Nike's norms and engagement around diversity and inclusion, you can use the information provided in this module, and the previous ones, to set the ideal goals, roles and norms that fit with the needs and culture of your organization. The important point is not what process you use, but that you do set goals, rules and norms on your team and you make those explicit. What you need to do now is focus on incorporating practices that will establish and reinforce an inclusive environment on your team.
