In many IT organizations, incentives are not aligned between developers, who strive for agility, and operators, who focus on stability. Site reliability engineering, or SRE, is how Google aligns incentives between development and operations and does mission-critical production support. Adoption of SRE cultural and technical practices can help improve collaboration between the business and IT. This course introduces key practices of Google SRE and the important role IT and business leaders play in the success of SRE organizational adoption. Primary audience: IT leaders and business leaders who are interested in embracing SRE philosophy. Roles include, but are not limited to CTO, IT director/manager, engineering VP/director/manager. Secondary audience: Other product and IT roles such as operations managers or engineers, software engineers, service managers, or product managers may also find this content useful as an introduction to SRE.