And do you think Kayla handled the call well?
[SOUND] >> Hello, Kayla James.
>> Hi, Kayla, this is Drew Mann from Errol Publishing.
You organized our breakfast reception this morning.
>> Yes. I hope it was a success.
>> Well, actually it wasn't.
I heard back from my colleagues that they weren't very satisfied with it.
>> Hm, really?
>> Yes, first of all I heard that there wasn't enough coffee and-
>> Well, we did order for
the number of people you told us.
>> Okay, but apparently there was only enough for
a half cup per person I also heard some complaints about the food.
For example, some of the pastries were really hard.
>> Well, if that was true, it wouldn't be our fault.
We get our pastries from a supplier.
They must have given us some old ones.
>> I am afraid that's not good enough.
I'm sorry, but we're not very happy with the service you provided and-
>> Look, we did what you wanted.
We're very busy and it's not really our fault.
What do you want me to do about it?
>> Well we expect at least a refund for some of the money.
>> I can't do that.
We have a contract and we met our obligations.
>> What? You can't give us old food and
expect to be paid.