Video: Negotiation Strategies

Loading...

Из курса от партнера University of Washington

Business English: Planning & Negotiating

162 оценки

University of Washington

Business English: Planning & Negotiating

162 оценки

Курс 3 из 5 — Specialization Business English Communication Skills

In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue

Из урока

Week 2: Negotiating

In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.

Video: Introduction to Negotiating Effectively3:48

Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5:23

Video: Negotiation Strategies5:37

Scenario: Phone Call #10:43

Scenario: Phone Call #20:53

Video: Successful Negotiation1:55

Video: Cultural Differences in Negotiation3:52

Video: Summary1:07

Познакомьтесь с преподавателями

Richard Moore
Extension Lecturer, International & English Language Programs
UW Educational Outreach
Daphne Mackey
Extension Lecturer, International & English Language Programs
UW Educational Outreach
Wendy Asplin
Extension Lecturer, International & English Language Programs
UW Educational Outreach

[MUSIC]

In the next part of the lesson we're going to build on what we heard

in the interview.

We'll look at stage in the process and guidelines for

a successful win-win negotiation where both sides feel they got what they wanted.

The sides are also called parties.

We use both terms in this lesson.

In both formal and informal negotiations the steps and guidelines are similar.

Informal negotiations may go more quickly, and some steps may not be as important but

in general all these steps are part of the process.

The first step is very important to a successful negotiation.

First you and your team need to think through what you want.

You need to know what your interests are.

Your interests are your basic concerns,

things that are the foundation of your negotiation.

For example say you'd just get offered a job and

now you're negotiating with someone from the company that wants to hire you.

You want to a job, that's your main interest.

And your priorities might be a high salary or

maybe four weeks of vacation every year.

Those are your priorities.

You should also think about what concessions you will make.

What are you willing to give up?

If you're negotiating a contract, and

they only offer two weeks' vacation instead of four, would you accept that?

That's a concession.

We'll talk more about concessions later.

Finally, you should think about your strengths and weaknesses.

Where do you have an advantage?

For example,

maybe you have a special qualification that the company is interested in.

Like maybe speaking English really well.

That's a strength.

But maybe you don't have much job experience.

That can be a weakness.

Doing a little homework about the other side is also important.

If possible, you want to find out who you'll be negotiating with.

Is it a team of ten or just one person?

What's their title or role?

How experienced are they?

Are they the real decision makers?

Have you ever heard people say information is power?

In a negotiation, that is definitely true.

If you're negotiating your salary,

you need to know what companies are paying people with your background.

If you're looking for

a new car, you need to know what other companies are selling the same car for.

And if you're doing business with someone from a different culture,

do a little research to find out about the other culture, and

especially about any differences in the negotiating styles.

We'll talk about that a little later in this lesson.

The next stage is the discussion stage.

In the stage, both sides start by stating their interests.

In formal negotiations they will prepare a statement of interests.

Both parties also explain what they want to get out of the meeting.

It's important to focus on what goals and objectives both parties share.

In both formal and informal negotiations building a relationship may be important.

In some cultures, this stage is much more important than in others.

This helps develop a feeling of trust in the other person.

This relationship building can start with something as simple as small talk or

just asking a person about themselves, for example, about their work or

their interests.

This is very common in the U.S., but it’s not common in all cultures.

During an negotiation, it’s important to listen to other side.

In this way both parties will find common ground,shared interest and

maybe shared goals.

Both parties will more fully understand the other's position.

And it's possible that by listening, one of you might discover

unexpected information that would help lead to an agreement.

Finally, this way of showing respect will help to build a stronger relationship.

So, let's just review the steps we just talked about.

First, prepare.

Know about yourself and know about the other team.

Second, discuss.

Build your relationship as you look for common ground.

Before we go on,

I'd like you to listen to the beginning of two informal negotiations on the phone.

You remember Trey from Module 1.

He needs to arrange for a parking lot.

He's done his preparation.

First, he figured out his budget.

He wants to spend no more than $1000 plus $200 for an attendant.

Trey has also done a little research on two possible parking lots.

He knows that there is one parking lot that's big enough for his event.

He also knows that it's never full.

The second lot is smaller and not as close as the first lot.

He's contacted both companies by e-mail and has set up meetings by phone.

The first phone call is with the owner of the larger lot, which he prefers.

Watch the video and think about these questions.

[MUSIC]

Ознакомьтесь с нашим каталогом

Присоединяйтесь бесплатно и получайте персонализированные рекомендации, обновления и предложения.

Coursera делает лучшее в мире образование доступным каждому, предлагая онлайн-курсы от ведущих университетов и организаций.

© Coursera Inc., 2018 Все права защищены.

Загрузить из App Store

Загрузить в Google Play