IT Strategy Brief: The Customer Journey

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4.6 (637 ratings)

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LL

Apr 24, 2022

This course was very informative. The way the instructor brought over the lesson was broad in a way one could understand. Thank you so much.

AM

Sep 10, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

From the lesson

How do you define a customer-centric strategy you can actually execute?

To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. That’s what you’ll learn this week.

Taught By

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    Alex Cowan

    Faculty & Batten Fellow

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