Book Review: Crucial Confrontations

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View Syllabus

Skills You'll Learn

Assertiveness, Active Listening, Communication, Management

Reviews

4.5 (984 ratings)

  • 5 stars
    64.32%
  • 4 stars
    23.98%
  • 3 stars
    7.62%
  • 2 stars
    2.33%
  • 1 star
    1.72%

MK

Nov 15, 2020

Good course. I got a better understanding type, cause of conflict etc. I have learnt positive ways of how to deal with conflict and I can apply the methods in my future life.

KG

Aug 9, 2021

Great course with plenty of information. The lessons are followed up with interviews of individuals giving real world examples, which demonstrates the courses' relevance.

From the lesson

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

Taught By

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    Najla DeBow

    Instructor

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