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Отзывы учащихся о курсе Technical Support Fundamentals от партнера Google

Оценки: 23,900
Рецензии: 5,839

О курсе

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Лучшие рецензии


May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.


Nov 14, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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176–200 из 5,871 отзывов о курсе Technical Support Fundamentals

автор: Alexander D

Feb 12, 2020

This course was very helpful. It gave a foundation of IT support. I was very confident with computers and technology before starting this course, but there was a lot of information that I didn't know until taking this course. The lessons were easy to follow and the labs were very thorough giving you lots of instruction and I never felt lost with what I should do.

автор: Erik D

Nov 03, 2018

This may be slow for folks already doing basic IT, but for those with computer navigational skills this is a great place to start to move forward. Even if you don't have an interest in working in this field, taking this course teaches you how to more effectively troubleshoot and think critically about whatever issues you might come across in your daily computing.

автор: Sharjil U

Mar 25, 2020

I think this course is a great refresher and introductory program for those interested in a career in IT. This will serve as a foundation that you can build a more technical skillset on. This program will give you an overview of what a successful, emotionally intelligent IT professional looks like. I am excited to see what else Google and Coursera have in store.

автор: Rodney O C

Nov 17, 2019

Teaching the fundamentals may seem not necessary, but it is the foundation blocks for success in the IT field. Thank you for putting together instructors that are in the field and that can relate to each of us on several levels. The content was refreshing because it allowed me to place what I had already known into context. Looking forward to the next course.

автор: Subramanya B

Nov 16, 2019

It is extremely well designed course.They have created a very good learning environment.It keeps you engaged all the time and trust me you will never get bored, the lessons are short but precise, the supplementary reading is good.Instructors are cool and friendly.It helped me to clear some of my fundamental doubts.

Its truly an amazing course!!Cheers to Google

автор: Ramon T

Sep 11, 2018

great intro course for people interested in IT without much experience. Even with all my knowledge as a network administrator, I learned a lot of things I was unfamiliar with with actual application and machine functions. The instructors appeared knowledgeable and the course was paced in a way that did not make me feel like I was out of my depth or overwhelmed

автор: Glenn G

Nov 07, 2019

The course is presented in a straightforward manner and is full of good practices for supporting troubleshooting and repair of computers.

I could have skipped some of the videos that introduce the presenters because it is their unique experience towards information technology career that won't necessarily be part of my experience trying to get into I.T. career.

автор: Randell M

Jun 02, 2019

Having more than 2 decades of IT experience, I can tell you this course does a great job of explaining the base level fundamentals of Technical Support. If you are completely new to IT and/or support, you will gain a lot of insights into the Tech Support field and will get your feet wet in the areas that you will deal with on a daily basis in a real world job.

автор: John W J

Mar 10, 2020

A great introduction to the computer tech world! It was a great refresher for me and I look forward to the next courses in this track to learn those things I never got a chance to learn well while on the job. I would recommend this course to anyone whom has the desire and need to get the knowledge they need to start a career in technical support and beyond..

автор: Tyler Z

Feb 26, 2018

Between doing this on my phone and my computer i encountered a few issues but hey!, it is an IT class anyways so it was okay to have to troubleshoot somethings. Sometimes the videos went a little to fast and i had trouble comprehending what was just said before the next thing was said but over all it was very informative which is what i am here for so 5 stars!

автор: Dion M A

Mar 31, 2020

I had no idea about what really went into being an IT support specialist. I enjoy working with tech but i did not really know many details about technology. But through this course I learned so much in such a short amount of time. I have an idea of what I should be looking for in the tech industry, and I have confidence that I can make a career in that field.

автор: FATIMA E A S

Jun 05, 2019

I love that the instructor has mentioned most of the parts that we need to focus on during this course. I love that they provided us with additional links for things that we may want to dig deeper such as the speed of the USB 2.0 and USB 3.0. Most importantly, I love that the course started with a challenge such converting decimals to binaries. Excellent job!

автор: Erin B

Feb 18, 2019

This is a great introduction to the IT Support Services career field. It will help you decide if this is a career in which you can be successful. The instructors are top notch, and the insights from Google employees throughout the course paint a vivid picture of what the job entails, and the skills necessary to be great in it. I highly recommend this course!

автор: Justin H M

Apr 03, 2018

i Think this course was a very good general review for any IT admin. I am an IT admin and I definitely learned a lot from this course. It was very good with intricate details, a lot of definitions, and good people presenting in the videos. I will recommend this course to people I know would be interested. I will definitely keep going with the google classes!

автор: Jasper d W

Feb 23, 2018

Great introduction to the Specialization and suited for beginners. Experienced. The quality of video's and instructors is excellent. Also, the use of Google's support platforms is a big advantage for hands on practices. I would recommend anyone who is interested in learning more about the basics of using a computer and operating system to take this course!

автор: Rajeev P

Mar 16, 2020

The course is perfect for someone who does not even have any idea about IT. The methodologies and examples used to elaborate the terms and ideas in IT is brilliant. Anyone can easily understand the content and idea about the whole course. Actually, everything in this course is very essential to jump start a career in an IT industry. Well done Google Team.

автор: Nikesh M S

Mar 30, 2018

I really like this course because the teaching methodology is good. And since the IT support has lots of practical thing for oneself to be job ready, so this course does that. Also I have seen lots of software and programming online course but this one is the first one I have seen with IT support. Really looking forward to complete this course. Thank You.

автор: Chesneau A

Jan 13, 2020

Ce cours était très intéressant, tellement que je n'ai pas vu le temps passé.

Les professionnels sont géniaux, on voit qu'ils sont passionnés. Ils nous expliquent le cours de manière clair et concis.

La plupart des vidéos sont sous-titrés anglais et quelques uns en français.

Les QCM, les simulations et les devoirs permettent de réviser ce que l'on a appris

автор: Nicole W

Nov 30, 2019

Overall, I think it is essential that you know the fundamentals. Without knowing the basics and the understanding the ground work it will be difficult as you go along. I think Course 1 was good at touching on the areas that are important to know. Whatever that was not mentioned supplemental reading is recommended. Course 1 was very good in my opinion.

автор: Julian M

Mar 05, 2020

This is a great system that google has put together. The lessons are well thought out, the information is simple and they really care about teaching the world of IT to others. I found this program stumbling through an ad, and I wouldn't have thought I'd actually push myself to enroll in the program. I love it and plan on finishing the entire program!

автор: Patry T

Apr 30, 2018

The course is informative and engaging. All instructor does a good job introducing subject matters for the first time so that they're easy to understand. Nice pace in delivery and also fun to follow along with. The quiz can be a little more difficult because I feel they were somewhat easy for me. But that's also because I'm already working in IT. :)

автор: Lorrie G

Feb 01, 2018

This IT Support Professional course is challenging, however the coursework is presented by trainers in a format that makes the content easily digestible. I appreciate the personal connections given in the video presentations as well as the ancillary materials to extend my own learning opportunities in areas where I don't have background knowledge.

автор: CYNTHIA W

May 20, 2018

Excellent course, it very easy to follow considering I am a beginner. It was very interesting and engaging. I learned a great deal, some of the most interesting things I learned are how the binary system works how to build a computer, ow to install an operating system, what the internet is and how it works and basic problem solving skill for IT.

автор: Deleted A

Dec 09, 2018

Easy to understand, very good explanations.

Even me - as a social scientist without any technical computer knowledge and only moderate english skills - was able to understand every piece of information because of the practical examples and the good wording. It's easy for me to transfer the knowledge in this course into praxis.

Thank you very much!

автор: Christopher S

Feb 01, 2018

A solid introduction to IT support, this is an extended overview of the major areas of understanding that need to be leaned to perform as an IT Support Specialist. My only issue with this course concerned third-party software to access WIndows VM and be graded properly for work done. That being said, make sure to read the instructions carefully!