Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

9851 - 9875 of 10,000 Reviews for Technical Support Fundamentals

By Evan B

Jun 25, 2020

Very informational, It covered the basic of what an IT support person needs to know.

By Muhammad A

Jun 24, 2020

This is the great course for the beginners for the position of IT Support Specialist

By Richard

Jun 21, 2020

Fantastic entry level course to IT support, highly recommend to anyone starting out!

By Asakiso A

Jun 13, 2020

Excellent tutors and practical labs really exciting and engaging. Good work is done.

By Mohamad I H B M E

Jun 10, 2020

great content and very informational especilly to those who new in technology field.

By Amruta P

Jun 10, 2020

Great course, enjoyed learning the concepts. Had great time spending in this course.

By Satyanarayan K

May 16, 2020

A wonderful course of google offered by coursera. Thank you for this awesome course.

By Sean G

May 9, 2020

The course was very simple.The instructors were great.And the videos easy to follow.

By Jeff B

May 8, 2020

Very Informative.

Thanks for the great class that will help me further my it career.

By Eliezer S

Apr 25, 2020

Thank you, I found this course to a great foundation for inspiring IT professionals.

By Olugbenga A

Apr 16, 2020

Thanks to everyone involved for taking their time out to make this course available!

By Abdo M

Apr 16, 2020

That's amazing. This is the most wonderful clear course I ever had like that before.

By james e

Apr 8, 2020

A great way to learn a new skill and trade to a great career path for yours to come.

By Mbabgong F

Jan 4, 2020

very important basics of computer necessary to all without the knowledge of computer

By Maurice G

Jan 1, 2020

Great course to get the basics of computing and great customer service instructions.

By John R

Dec 7, 2019

An excellent way to learn. It is easy to schedule my time and catch up when I don't.

By Thomas L

Nov 5, 2019

Very easy to track and I liked the videos and how they explained everything clearly.

By Jerry A

Oct 26, 2019

This course was so detailed; giving the fundamental principles of technical support.

By Carlton A L d F

Sep 29, 2019

Excellent course. I am definitely looking forward to complete the remaining courses.

By Ian P

Jun 28, 2019

Nice! I finished a month early though and would like to get on to the next course :/

By Andrew R

May 30, 2019

The course is challenging, but very approachable. Thank you for the awesome content!

By Andrew M

Mar 18, 2019

Great intro course or refresher for anyone that's been out of the field for a while.

By Henry A

Feb 26, 2019

Week 3 really needs some help on fixing errors. Other than that great course so far.

By Jose M C

Jan 10, 2019

The course is very easy to follow. I like the way each instructors explained things.

By Issa M M S

Jan 7, 2019

Very Informative, 10 years in the IT field and i still learned new things! Thank you