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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,380 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SA

Mar 12, 2022

I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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7651 - 7675 of 10,000 Reviews for Technical Support Fundamentals

By Duc-Toan T

Mar 7, 2021

This was a really great course! It has given me a lot of confidence to study even more into the IT world.

By Dottie T

Mar 7, 2021

I thought it was a good refresher course! The labs were fun, I like the way the lesson were put together.

By Georgi E B

Feb 11, 2021

Very simple explanations. I mostly learned about IT support ethics and some useful customer service tips.

By Sadaddin A

Feb 8, 2021

I loved this course because I have learned something new about IT and troubleshooting. Thank you, Google.

By SOPHIA O O

Jan 27, 2021

The best gift for me since 2008 I was given the opportunity to change my career as IT support specialist.

By Damian F

Jan 14, 2021

I'm happy I started this course, wish I had this exposure 10 years ago, but you're never too old to learn

By Veronica L

Dec 18, 2020

This course will introduce you to IT and show you many different avenues that are available in the field.

By Mohammad K

Dec 17, 2020

I have learned a lot about the IT technical support role. This course is really interesting and engaging.

By Aaron M

Dec 2, 2020

The course was exactly as was advertised. 10/10 would recommend to anyone trying to change their careers!

By Mark B

Nov 24, 2020

A great overview

I enjoyed the course and it turns out I know more about IT than I thought when I started.

By DEVESH S

Nov 6, 2020

staff was very good they covered all aspects in time with covering every corner thankyou so much coursera

By Sukhpal S

Nov 4, 2020

Excellent course for those including me who want to start their carrier in IT Support, Technical Support.

By Richard A B I

Oct 31, 2020

Eye-opening to the fun and challenges of Information as it presents itself in a manifold of Technologies.

By Alejandra G C

Oct 27, 2020

muy buen curso, acara muchas dudas si estas empezando o ya eres parte de un trabajo como soporte tecnico

By Alicia H

Oct 14, 2020

It was very informational and will get you to wanting to know more. I can't wait to start my next course.

By Havard G

Sep 19, 2020

This course walk you through the basics of information technology. Get ready for a very informative ride.

By Tehseen

Sep 1, 2020

Great course! Learned a lot about IT and am excited to go out in the real world and apply it as a career.

By pat w

Sep 1, 2020

This course will help give a refresher to someone who knows IT but will also teach someone completely new

By Asiriuwa F

Aug 25, 2020

It has been the best decision I have made this 2020. I can't wait to continue more courses on IT Support!

By Kristian M M

Jul 4, 2020

Definitely one of the best courses that I have done. Thank you Coursera & Google for bringing this to us.

By Hawra

Jun 24, 2020

As comprehensive as an introductory course can be, we learned about a lot of aspects of tech/computers :D

By Vinay K R

Jun 12, 2020

Amazing experience after learning. Absolutely, amazing course to become familiar with basics to advanced.

By Nitesh

Jun 6, 2020

I really liked this course, I got something new to learn in this pandemic. Thanks to Google and Coursera.

By Nasimuddin B

Jun 2, 2020

This course covers basics in a great way so any bigginer with no prior knowledge can dive into the course

By Shubham S

May 21, 2020

This is one of the best courses I have learned online.

Thank you Google for making such an awesome course.