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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 4, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 18, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5876 - 5900 of 10,000 Reviews for Technical Support Fundamentals

By Gabriel O

Dec 2, 2019

With lectures from a rich level of experienced professionals, this course has knowledge in it no matter what you think you know...

By Shivam

Nov 5, 2019

This course helps a lot to revise or learn the basics. Google and their engineers do their best and provide good quality of stuff.

By Desmond M W

Oct 5, 2019

This course covers the fundamentals of technical support, communicating the material clearly and effectively via industry leaders.

By Wuing C E F S

Oct 4, 2019

Excelente, me gustó las herramientas interactivas, los video sencillos de entender y el soporte que te brinda el equipo de Google.

By Francisco A

Sep 26, 2019

great videos to learn from. Hands-on material in order to lean all the fundamental material you will need to complete the lessons.

By Felipe A

Jul 28, 2019

Great started course. This is really a great tool for someone with very limited knowledge to a person who has a bit of experience.

By Aaron J B

May 28, 2019

very well done for all skill levels! a great learning tool for beginners and a great refreshers course for more experience people.

By Daniel L T

Apr 26, 2019

After using computers for over 30 years with limited knowledge, it's nice to start learning about the "nuts and bolts". Great fun!

By Sarah B

Mar 2, 2019

Hello! So far so good. The Google team has been excellent and wonderful people to learn from. Thanks for the wonderful opportunity

By komou p

Feb 16, 2019

I'm learning a lot from the course, this is such a tailor made course for everyone I can't wait to complete, you should learn too.

By Kayla M

Apr 15, 2018

I love it! Google and Coursera is doing something amazing, so much beneficial information for me. I'm excited for my future in IT.

By Israel W

Mar 7, 2018

Great course. A lot of learning to be done. On to the next course. Good luck to those starting this course. It'll be a great ride.

By Michael P E

Mar 30, 2024

You thought you knew about IT foundation until you get to finish this course! A must for every IT personnel to finish and master!

By Habibi A

Mar 10, 2024

Terimakasih karena course ini membantu saya tentang troubleshooting dan beberapa pengetahuan yang sebelumnya belum saya dapati :3

By Matthew H

Jan 17, 2024

Loved this course, lots of great information that was a review and new information that reinforced the existing knowledge I have.

By YOUSSEF M

Jul 21, 2023

Explaining the principles and basics in the world of information technology in an easy and simplified way. It is really wonderful

By Aakash A

May 28, 2023

it was great learning about all the fundamentals and the online learning experience was also good thanks for such an opportunity!

By Matthew F

Apr 29, 2023

Thank you everyone for all the hard work it took to put this course together. It was very informative and followed a clear path!

By Jared P

Apr 28, 2023

great refesher couse in all the basics of IT and i also learned new stuff that i didn't know easy to watch/listen and understand

By Faydah Y

Mar 8, 2023

My gratitude goes beyond words. This has opened a new world to me : Linux Operating Systems. Thank you Google! Thank you Coursera

By Christine M

Feb 16, 2023

Good overview of the basics that an IT person needs to know and what IT support involves (ie, documenting and customer service).

By Tracy L

Feb 1, 2023

I loved this learning platform and feel that this course really helped me learn the basic fundamentals of information technology.

By Alex F

Oct 7, 2022

I've been learning a lot in this course, I still want more details about the IT field, and I'm going for it. Highly recommended!

By Anass Z

Sep 9, 2022

I thought i knew a lot about computers, it appears to me now that i didn't and i am glad i joined this course, thank you google!

By Alejandra C

Aug 31, 2022

Muy completo y es cero complejo, aprendes muchos conceptos y demás los fundamentos que necesitas para una prendizaje más complejo