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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5176 - 5200 of 10,000 Reviews for Technical Support Fundamentals

By Md T

Oct 5, 2019

I have never experienced such an amazing way of teaching. They have cleared all my confusion, doubts that I have gone through in my graduation

By Arlyne P

Jul 9, 2019

The course is easy to learn and the topics discussed are easy to catch up and understand. I love Googlers who taught us their experiences too.

By Deleted A

Feb 19, 2019

Excellent course whether you are new to IT or if you just need a refresher. Love the Quick Labs and look forward to learning more about Linux.

By Mary H K

Jan 27, 2019

I found everything that was covered vey informative. It was interesting to learn not only how to build a computer but how it actually worked.

By Eric M M

Jul 20, 2018

A nice streamlined course with plenty of help and quick references to use. Never felt lost and the courses were easy to follow and understand.

By Deivy M

Feb 28, 2018

I enjoyed this course and i learned binary code and many troubleshooting tips and tricks that can be applied to any problem solving situation.

By Julio F

Feb 7, 2018

What an amazing course. I'm loving it so far. The instructors are well prepared and they are so much fun! I cannot wait to start the next one!

By Taechoo (

Oct 13, 2023

Definitely a good choice for graduates looking to broaden their spectrum and find exactly what they are interested in to pursue an IT Career!

By Nathan W

Jun 9, 2023

This course was amazing and I learned so much! I'm very glad I invested my time into this resource. I would recommend this class to everyone.

By Michael L

May 31, 2023

This course was very informative, and I feel like it helped me understand some things which I was not aware of prior to taking this training.

By Kesiena I

Mar 24, 2023

I am impressed at how all the instructors were so patient and detailed with their teachings. I look forward to learning more on this platform

By Ines G

Mar 3, 2023

Every videosof this course was enriching and beneficial in a myriad of ways, and made a big impact on my understanding of the subject matter.

By Dayshawn I

Jan 8, 2023

awesome jump start to a entry level job i personally feel i can speak the language of computing ad i would be ready to start handling tickets

By Teresa S

Dec 11, 2022

I really enjoy the format of the class. I like being able to take notes in the section and view all notes. The course feels very interactive.

By Dai R

Jul 9, 2022

So easy to use and I have really learnt a lot. The course is delivered in bite size chunks that make it a much less stressful place to learn.

By Christina d

Jun 29, 2022

I truly appreciate how so much information has been made more concise and understandable. Definitely built my confidence in entering into IT.

By Tio K

Jun 7, 2022

Gostei bastante do tipo de ensino deste curso, aprendi bastante coisa que eu não sabia, mesmo já tendo vários cursos avançados na área de TI.

By Pamela P

Mar 24, 2022

This course really walks you through the beginning process and I am glad it does. I learned so much about computers and how they really work.

By Shane k

Mar 8, 2022

Informative and sattention catching. If you don't know what you want to do and need something simple to light a spark this is the way to go.

By Phuntsok

Dec 12, 2021

Very satisfied to follow the course as I have gained a lots of not only hard skills but also soft skills required to be IT help desk support.

By Kyle L

Nov 7, 2021

It was a very good course to get anyone that doesn't know anything about IT into it. I'm hooked and i want to know as much as I can about IT.

By Dj D

Oct 12, 2021

THE BEST ONLINE COURSE IVE HAD , EVEN BETTER ITS MADE ME LOVE ONLINE COURSES IN THIS FORUM SO ILL BE GETTING PLENTY MORE COURSES.. COMBAT VET

By Stevenson P

Jul 19, 2021

Very good to learn, I have over 15 years of IT skills, and this really refreshed my memories. I've even encouraged many friends to take this.

By Chethan J

May 23, 2021

I definitely recommend this course to all technical and non technical background folks who have interest to Learn a lot about IT efficiently.

By Surya B V

Mar 22, 2021

Google you are doing an amazing job. Just like an Eagle with NO limit to Sky, the information you guys have embedded has no limit-boundaries.