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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4976 - 5000 of 10,000 Reviews for Technical Support Fundamentals

By Matt D

Jun 12, 2022

Great introduction / review of the basics of IT and the Support role. The course is well paced and the user space was clear and easy to navigate.

By Nakeva C

May 20, 2022

The course had interesting video content, supportive reading, the ability to listen/watch/read, and touched all the points of any learning style.

By Shuvam M

Apr 12, 2022

Very enthusiastic and very helpful! Loved this course and also recommend it to everyone out there. So much information and a brilliant topic. :)

By Victor

Sep 12, 2021

excellent IT Course I am happy to say that some topics I knew such as building a computer but learning about binary language was very interesting

By Tanveer a

Aug 30, 2021

I am from Pakistan and with the Aid scholarship of Coursera, I am able to learn from Coursera and Happy to enroll in Computer. Thank you coursera

By Yolanda R S

Aug 21, 2021

I really enjoyed the course. Thank you for providing an option for those of us interested in learning, but without the resources to get a degree.

By Pilar M

Aug 16, 2021

This course offers great content for an Intro position in IT. I greatly encourage people to take this course to learn the basics of the IT world.

By Eleni K

Aug 10, 2021

If you are eager to learn the tech overall and the fundamentals then this is the course because its very details, on point and what you just need

By OhSo W

Jul 11, 2021

This course is exactly what you need to get started in the IT field, and you've already started your IT journey then it is the perfect refresher.

By SABIN H

May 10, 2021

It was really amazing to learn this course by experts from google. concisely, they explain everything to make it very clear. Thank you very much!

By U D

Apr 14, 2021

I am very thankful to complete This course , and i am still waiting to get my Certificate i earned .

Thank you Technical Supporter Team & Coursera

By Shaik S

Apr 10, 2021

This is the excellent course for those who want to start their career in the IT. And this will push your career in the field of computer science.

By Justin B

Feb 17, 2021

This really helped my growth of knowledge about IT and thank you for helping me gain even more knowledge on the subject that I was curious about.

By Michael J

Jan 22, 2021

Eye opening course ! Learned so much about networking, hardware, software, and security. Looking forward to diving more into the IT career field.

By Ilana o

Dec 29, 2020

you really do a great job GOOGLE

thank you

hi i need a certificate for the fisrt month because i have to show at work that i do

maximum 40 hours .

By Teddy C

Nov 21, 2020

This course has been a wonderful experience and has really driven home fundamentals points that are critical for IT professionals at every level.

By Deleted A

Nov 15, 2020

The best course website out there, i was looking for a good IT Support course that was from a known and respected company and had a low cost also

By KEMAW F

Nov 10, 2020

I earned the IT technical support fundamentals from Coursera online in a short period of time. Thank you google IT and the Coursera instructors.

By A L

Oct 25, 2020

Once I dedicated the time to the urse it was really good. I did have a couple of issues doing the labs, I just needed some patients with myself.

By Nate A

Sep 21, 2020

I really enjoyed this course, even though there was some confusion towards the middle but that is why you must reread everything more than twice.

By David S B

Sep 17, 2020

Great way to learn the best contents!

Makes you learn in a kindly way and keep looking forward to start next level in the IT Support Certificate.

By Ryan M

Aug 27, 2020

This course is very good for a beginner.It reminded me of a few basic things I had forgotten and also it had me touching areas I never did before

By Christopher H

Aug 22, 2020

This provides a great overview of what you are going to be looking at as an IT Support. Im also glad this is accessible to review in later dates.

By Kobby S

Aug 22, 2020

The Technical support fundamentals has really explain to me complex things i didn't understand I look forward IT Support Professional Certificate

By Tatiana M

Jun 22, 2020

Learned so much with this course! Love how everything is broken down so well, especially for those of us who have no experience in the IT field!!