Oct 04, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
Nov 14, 2019
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
автор: Karthik M•
Dec 04, 2018
It worth reading and going through videos .
автор: Felipe G•
Dec 03, 2018
Great course for a beginners!!! Totally recommended
автор: Delana S•
Nov 19, 2018
автор: Marco P R•
Mar 01, 2020
Really good course for those wanting to sink their teeth into IT and also a good refresher for those who've been into technology for a while. There are some minor bits newcomers will be confused on due to the course forgetting some things but it's overall something I'd recommend to someone.
Apr 26, 2019
I enjoyed the course. It felt too easy at times, content wise, but as Google has stated it is designed for people that have little to no experience with IT. I think a better way to describe it might be for people who have little to no experience with computers. If you use a computer regularly in your personal life or at work, you might find some of the content a little watered down. If you have no experience in customer service the 6th week does provide useful tips. At the same time, I totally understand the necessity of laying a basic foundation for a field of study that is likely foreign to most of those enrolled. This course is trying to lay the groundwork for the subsequent courses by introducing you to the material and how the course itself works.
I have two main issues with this course.
Grading/quizzes: I think the quizzes should be more extensive for sections 2-5. Peer review is a good way to supplement what you are learning but does not make a good grading tool. The rubric is so minimal in week 6 (documentation section). It would have been more helpful to just read more examples of good and bad documentation. I understand the limitations of an online course with thousands of people enrolled. It would be impossible to manually grade assignments, but if the courses were free and Google charged for an exam to get the certification similar to how other IT certifications work, that would negate these downsides.
Supplemental Reading: The supplemental readings are usually links to Wikipedia pages or websites. In most cases the Wikipedia pages go in fairly in depth past the general summary. This is definitely a field that strongly encourages independent and supplemental study and I can understand the course reinforcing that, but considering the fundamental nature of the course, I would have liked to see some more options alongside Wikipedia entries. It is not to say that Wikipedia entries are not helpful, but I expected for a paid course there would be something a bit more curated.
Overall I learned from this course and enjoyed the experience, but the reasons listed above are why I gave it 3 stars.
автор: Curtis E•
Feb 06, 2019
This course was presented well and designed appropriately, but I felt like the content was too rudimentary; there was a discussion about how the internet changed personal interchange, topics like that were unnecessary time wasters.
I worked as a tech support specialist for a few years and the topics presented are things that I learned before ever working in technical support professionally.
I learned some things from this course, but on the whole it was not in depth at all. Granted 90% of technical support is: "have you tried turning it off and turning it back on?" But still for people interested in this course it should've offered knowledge that would be beneficial to coursework or employment, which it establishes value in neither.
I was expecting to learn how to configure a remote VPN or designing a website with HTML/CSS or some coding fundamentals, but there was nothing like that. It kept teasing with "that will be covered in a later lesson", but then it never was covered.
This course may be best targeted to retired adults who just got a computer for the first time, or perhaps middle school kids, but is inadequate for working-age adults or students interested in computer science.
автор: Ricardo A H T•
Jul 13, 2018
It is a shame that Google could not insert a digital signature to recognize this achievement. Even though it is an entry level course, at least a digital signature of a Google personnel would give a better legitimacy.
автор: Anthony R•
Jun 15, 2019
This specific course is fairly useless in all honestly. I finished all 6 weeks worth of work within 4 hours. The class goes over what Binary is (something which you don't need to know as a support specialist even as a senior specialist or high level manager), how to install/uninstall software, how the internet works, and how you should use common sense when writing out documentation. 95% of this course if fluff and can be summed up in three simple Google searches (ironic isn't it?) This specific course will just waste your time with redundant tasks. I spent 30 minutes (28 minutes of that was waiting for access to QwickLabs) proving I know how to install software. If I'm using an online learning platform like Coursera and accessing RDPs/SSH it is extremely unlikely I wouldn't know how to use a web browser or install one. Likewise no one I have ever met in my 10+ years in IT has ever needed to count in binary unless you're doing cryptography which is entirely different than standard "support". That's a whole other specialization that requires far more demanding study. I think this entire course should be made as a free supplemental material and dropped from the Google Professional IT Support Certification requirements.
автор: Creston L•
Nov 28, 2018
It's trivially simple, but for some reason I'm stuck waiting for a peer review. Why should the willingness of others to grade my work inhibit my progress towards this course?
The Peer review system is the biggest weakpoint of this cert-program. Major problem.
автор: Constantine C•
Mar 22, 2019
Qwiklabs suck big time, look what I just got in my mail:
"Hello Constantine,Let me introduce myself, I am Priyanka at Qwiklabs and I am in charge of your happiness.
Priyanka from Qwiklabs"
Not only their systems are not working and choose to ignore all those people complaining, their support staff are rude too.
So much for "Technical Support Fundamentals", ah, the irony!
автор: vidish p•
Mar 25, 2018
took the money n does not update assignment in week three despite completing it numerous times... a common complaint from other students. Now the money is gone, course completed but no certification and no helpline to talk to.
Jun 22, 2018
Dont waste your time with this garbageThe first time you'll try and log into quik labs it'll all come apart - Click RDP it says - sure - then sit there like a sucker looking at a grey screen
автор: L P•
Dec 29, 2018
I don't think my end has had issues since I needed to create a folder with window assessment. I had exceed the testing but after 15 trials-the trouble is not from my end but your courses.
автор: Denise D•
Jun 06, 2019
Very detailed, course I refreshed a lot of what I already knew and much more. The instructors were incredibly easy to understand and engaged. Each one brought a different flavor to the learning each different and distinct.
There was a Problem: Dad tasked with making lunch for kids, Mom who always does this was not available, children request Peanut Butter and jelly sandwiches (PPJ). Dad is clueless, so as all modern Dad's he Google's it.
End Result: not as awesome as Mom because she added a special ingredient Dad did not duplicate.
Possible Solution: Ask end users kids what made Mom's PPJ so awesome attempt to replicate results.
Step 1: Gather ingredients.
First is the bread very important several options: Wheat, sourdough, white, gluten-free (one of the children had a gluten allergy) choice was clear for that child, the other would receive sourdough bread.Next ingredient Jelly or Jam (PANTRY AGAIN SHOWED SEVERAL OPTIONS)Strawberry preserves, grape jelly or apple butter. Dad decided to ask for more details. It was discovered child with allergies preferred, apple butter, other child had no preference, Dad decided to use Strawberry because that was his favorite. Final very important ingredient Peanut Butter: the only option was organic, which kids hated, upon further investigation and a little ingenuity it was discovered there was a small unopened Jar of Jiff peanut butter in the back behind canned goods in the pantry. Ah ha, Dad thought he found the secret ingredient.
Step 2: Assemble ingredients.
Standard sandwich assembly two slices of bread, one for the bottom one for the top of the sandwich.Layer peanut butter on bottom or top of one slice of bread, jam, jelly apple butter on the other slice. Place one slice of bread on top of the other line up. Cut in half or fourths depending on end users preference. Optional ingredients: Sliced Bananas, apples, nuts, cranberries.
Step 3: Serve
Can be served at room temperature or chilled. *
Dad was so busy on the planning and execution of the above task he forgot the main ingredient which was Love Mom's PPJ were awesome because she made them with Love and that is the secret ingredient.plethra of information but your course made it easy to digest.
автор: Elizabeth B•
Feb 03, 2020
This course was very informative but at the same time it was constructed in a way for those who have not had any prior IT education to understand and follow. The videos were a perfect medium as far as not being to long and dry, or too short and overloaded with esoteric IT jargon. The instructors clearly knew their material and were able to make a clear and concise delivery in the videos. The course also had a great pace. While there is a deadline set to complete each module, they are set far apart enough for someone to go back and re-watch and review. Finally, the quiz's, tests, and assessments were not overwhelming. They are just difficult enough to make sure that those who are or have taken this course have to put in the effort to pass, but not so much that someone has to significantly alter their study and life balance. This course is great for all who want to get started with a career in IT who have little to no experience in the field and those who do not have the means or scheduling ability to take in class courses.
автор: YELOGNISSE D•
Jan 09, 2019
Through this course i learn more than i know before , i learnt more things about assembly computer like example i know that you have to discharge about what can do something no good about electrical but i don't know before a that i can have something like bracelet which can help you about discharge . About about operation system too took some skills that i don't have before .About networking too i took some skill about IPV6 and IPV4 and through Binary learnt more things. The most interesting choice you have learned in this course is how workspaces (qwiklabs) are well designed for a workspace or learning space, it's not that I've ever seen but how it works I appreciate especially in the last course Trooblshooting I learned a lot about documentation beforehand, or how to behave with the customer or the person in front of you or the one to whom you want to render a service in the field of IT support. .I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .
автор: Neil M•
Oct 28, 2019
The Technical Support Fundamentals class has far exceeded my expectations. The use of Qwiklabs to perform remote IT support functions is brilliant. I was really excited to formally learn about PuTTY and RDP and actually be able to put them to use in this course. I've already made an IT Support toolbox on my PC.
From my past experience in manufacturing and technical support, I found the troubleshooting and customer service content to be extremely insightful, providing thoughtful yet concise guidance. I will definitely be revisiting these sections until it becomes second nature and customer service greatness is achieved. In addition, the networking section helped meld all the bits and pieces I've learned over the years by providing a solid foundation of knowledge.
This course has been a blast, and I am really excited about taking the next as I work to earn my IT Support Professional Certificate. Thanks to everyone who clearly worked so hard to create this content.
автор: Pooja D S•
Apr 06, 2018
The course lectures, quizzes, assignments and practicals were excellent! It was an amazing learning experience by Google and Coursera! I received good response for queries put forth by me. The discussion forums allowed me to express and discuss the lectures with my classmates so that I felt like I was a part of a group and enjoyed learning with my classmates! The course was well paced and allowed me to develop my thinking and understanding about Information Technology. It filled the gaps I had in my knowledge about Information Technology and increased my confidence a lot! The importance of soft-skills in Information Technology was also explained in depth and made me understand the role of communication not just in Information Technology but in every other area of life as well! I would like to thank everyone who contributed towards this amazing learning experience and wish you all the very best for all your future endeavors!
Best Regards, Pooja Savant.
автор: Gordon O•
Feb 23, 2019
This course has been fantastic so far and truly proved to go beyond my initial expectations, particularly with how engaging it has been. The videos offer a much-needed break from the monotonous reading of text I am familiar with in other courses and being able to look at a real person and listen to them is an entirely different way to learn that will benefit people of various learning styles. The material is really interesting and to the point, while covering a variety of topics in the field. I especially enjoyed this last Module in Week 6 where we dove into some of the finer points of actually landing a job through resume building and interview prep. This is ultimately what myself and I suspect most of the other students are looking for by taking this course so I found this section to be extremely helpful. I wish I had finished this part before my interview last week! I'm very much looking forward to continuing on to the next course. Can't wait!
автор: Deleted A•
Oct 25, 2018
I took this course twice. The first time I scored a 99% and moved on to the bits and bytes of computer networking. Once in the class, I realized that although these courses are self paced, I did not give myself the time I needed to really learn and absorb the knowledge. So I actually went back and took the fundamentals certification all over again. Now again, moving onto the bits and bytes of computer networking with a stronger foundation. These certs are good for entry level and remedial education for veteran techs. The proverbial 'they' did a great job putting these courses together ... hitting a lot of wickets that are missed in other venues such as skillsoft's A+ Net+ & Sec+ where you learn facts often entirely devoid of the contextual knowledge of how to apply what you are memorizing. To each their own, but if you are looking to have a cert series you will actually use ... look no further! ;)
автор: Katelyn R•
Dec 10, 2019
I just finished the first week of the course and I am hooked. I am excited to be paving the roadway for my career with this course where I learn all the basic fundamentals of technical support. The material matter is up to date and very informational. I am soaking it all up and am loving the variety of videos and quiz exercises. I just wish they had more activities in to break up some of the longer video portions. I am able to maintain my focus, but for other users I can see how it might come off as intimidating. I would also maybe label the Quiz portions something different. Some users see the word "Quiz" and clam up. This could be completely avoided if these portions were labeled as "Week _ Exercise". This way more users would be likely to continue the course and add to the successful passing rate of this very user friendly program.
автор: April S•
Nov 18, 2019
This is the first online course I've taken, so I don't have anything to compare it to, but I was pleasantly surprised. I've always been hesitant to take online courses, because I felt like I'd be missing out on the real classroom experience and not actually learn as much as I should. But after seeing a Google sponsored course, I decided to give it a try and have no regrets!
At first I felt like this so course was so long, but I now appreciate how in depth the instructors go into the topics discussed. And the labs are so helpful that I don't feel I'm missing out on anything. Everything is so detailed and laid out step by step.
As someone with no IT experience whatsoever, I know I still have a lot to learn, but I definitely feel like I've made so much progress just in this first course, and I'm excited to see it through to completion!
автор: David E T•
Apr 17, 2019
I found that this course was pretty much what I needed. At first, I didn't think I would be able to take the course. When it was presented last year, I really wanted to get into the course because I felt that it could offer me more background information that what I had received in school. But I thought it was real expensive. So, I shied away from it. But, when an opportunity presented itself for me to get involved, I jumped at the chance.
I have completed my first module. I'm looking forward to the next module so I can go onward to completing the course and get myself into the field. I do hope this certification will help me.
One thing, how come Coursera don't have a course dealing with CompTIA A+, Network + and Security +? Many would benefit from this. Something to look at.
Sep 23, 2019
This course was amazing. I love how lots of information was broken down into lots of short videos to make learning fun and flexible! I look forward to the rest of the courses! Thank you, tech support, for all of your help so far. Thank you, classmates, for posting your technical difficulties with solutions for everybody to learn from while going through this course. I love how the presenters in the video shared their back stories. I love how we were assessed along the way so that we could go right back and re-watch the videos to re-learn the material. And, I absolutely loved the fact that the entire course is self-paced , as well as being able to re-take the assessments until achieving a 100% test score! I look forward to receiving my certificates of completion for each of the 5 courses!
автор: Wan M A B Y•
Oct 31, 2018
I like it very much. Coming from a mid-to-late 20's growing up in an environment to see how computers evolved throughout the years, I would say this course definitely helped me pick back some stuff from high school and even taught me new things. I think Google does a great job in helping to educate the public. I love computers but I never thought that I would take this course since I studied something else during college. Now, I think I will go for a career in the IT industry because what this course taught me is that the field of technology is very broad and depth. Almost every company would require somebody who practices and is literate in IT. I will most probably continue with the specialization courses because I think it will be useful in the Real-World scenario.
IT and Google rocks!