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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4801 - 4825 of 10,000 Reviews for Technical Support Fundamentals

By Melissa C

Aug 14, 2020

Google's Technical Support Fundamentals courses were magnificent! I sure learned a lot. Thank you for the visual learning tool. Those were fantastic.

By Vítor F F

Aug 13, 2020

really basic but gets job done. if you already have a bg in TI or know your way around tech it is still really usefull "to get your fundations solid"

By Cody W

Jul 12, 2020

Gret course I am excited to move onto the next part to advance myself and my knowledge that will help me get a career I am looking for and will love.

By Gaurav V

Jun 10, 2020

now i can describe all the basics of IT an anyone is free to as me anything(not any thing) and i will look forward to complete the full Spcialisation

By Kedar K

Jun 3, 2020

i wish i had know this course when i was in college, this will definitely help to understand more how it help desk system work and how to achieve it.

By Isaac O A

May 8, 2020

This is the most detailed fundamental course I've ever had in IT, I just can't wait to start the other courses and learn all the cool stuff about IT.

By Jerry M

Apr 14, 2020

Good overview with engaging instructors. The sudden stops for pop up errata or questions can be a bit jarring though...just something to be aware of.

By Taiga M

Apr 7, 2020

It was easy to follow along and the labs they have you do as well is very helpful in learning, especially for someone who is a beginner in the field.

By Dave G

Apr 4, 2020

Great introductory class. Lots of videos, not a lot of interactive activities. But if you retain information well, this course is a great experience.

By Jennifer I

Mar 1, 2020

I enjoyed the journey thus far. I really added so much knowledge to what I already know about IT Support roles. Thank you Google for the opportunity!

By Malik T H

Nov 27, 2019

It was very fantastic excrement for me to be part of google learning community. Very nice. I leaned many things and i wish to be part of google team.

By Adam J J

Nov 13, 2019

Great subjects and learnings of Technical Support Fundamentals. Wonderful starting point here someone can see if this is what they want to do or not.

By GatorRock

Jul 18, 2019

I learned a lot in a short amount of time. The videos were informative, and kept me interested. The tests were fair... and the labs were challenging.

By Erico I

Mar 6, 2019

It was really fun. And quick. I really enjoyed it.

The best part was the up to date content. The tutorials online are really old compared to this one.

By Selimir K

Apr 21, 2018

For beginners, this is very ambitious but comprehensive introduction to Technical Support Fundamentals by Google employees who actually do that work.

By Moses L

Feb 14, 2018

Good overview of Tech support and IT fundamentals. Pay attention since everything else in the Google Certification bundle will build on this course.

By HARDIK P

Feb 12, 2018

Technical Fundamentals couldn't be better than this ! - in simple words . Special thanks to google team who simply the complex scenario at each step.

By RP s X

Dec 3, 2023

Excellent course, I learned a lot of theory and practical stuff I didn't know as a computer science Student, and I look forward to the next content.

By John T W

Sep 5, 2023

This course was so wonderful i have learn on troubleshooting and dealing with clients or customers on toubleshooting and ticketing on device issues

By Simmone C

May 22, 2023

I definitely learned a lot and although I'm a "techie" by nature, this course specialization has opened my eyes to going forward to a career change!

By Nona B

Apr 29, 2023

I really enjoy this course. The instructors speak clearly with perfect talking pace making it easy for me to follow as a non-native english speaker.

By Sahil S

Dec 21, 2022

Really awesome course to purse. I loved it and loved all the instructors, how they explain is really outstanding. A must try course for Tech Lovers.

By Randy S

Dec 18, 2022

Great introduction to IT and customer service in general. They teach you all the basics and you can really grasp where the IT support world starts!

By Mohamed A

Aug 24, 2022

Amazing and informative course. I'm glad I finished it and got interesting information. Thank you to the team that created amazing courses like this

By Nonofo R

May 31, 2022

I understand so much from this course and in simple terms

challenges are bound to be present but I overcame them with the help of concise examples.