Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

Filter by:

4701 - 4725 of 10,000 Reviews for Technical Support Fundamentals

By Fabio L

Jul 16, 2021

This course was perfect to just getting into the world of IT! I found it very helpful and only made me want to continue pursing this career even more!

By Todd B

Jul 3, 2021

A wonderful course. Actually, the type of course I was looking for. Everyone associated with this program should be proud of what they've put together.

By Nay

Jul 1, 2021

Awesome, awesome, awesome! So much valuable information. Especially with how a technical interview goes and how to prepare for it. Definetly worth it!

By Teresa M

Mar 29, 2021

Best online course I've taken in a long time! Plenty of hands on work projects. You can't read about technology and learn it. You have to work with it.

By Maria D P

Feb 27, 2021

This was a pretty interesting course. I am planning on taking a few other courses offered. I would recommend Coursera to anyone who is interest in IT.

By Peter C

Feb 15, 2021

Great energy from all those doing the instructing. Clear and clean delivery. An easy and relatively gentle introduction to a complex field. Thanks!

By Sean K

Jan 24, 2021

I thought the course was very helpful overall with introducing all these new elements that are essential to being a successful IT support professional.

By Jesse

Nov 25, 2020

Great intro to the field of IT!

Touches on a wide range of topics to prepare you for subsequent classes.

And you actually get to do some 'hands on' stuff

By Iam G

Nov 12, 2020

It feels great to have my first certificate on Coursera. The learning pace was just right at the labs were great. Thank you DOST, Coursera, and Google!

By Yuri L

Oct 3, 2020

Tudo no curso é pensado para você aprender e compreender as lições com dose certa de teoria e prática. Instrutores muito bons e que sabem do que falam.

By Victor E

Oct 2, 2020

Muy buen curso, el contenido es muy entretenido y esta explicado muy bien, excelente calidad de video y sonido y los trabajos prácticos son increíbles.

By Sondi M

Sep 20, 2020

The course was fantastic! I learned more than I could have imagined. This is both a great refresher and initial course for someone new to IT Support.

By Jocelyne G

Sep 15, 2020

En lo personal no tenía idea de hardware como el CPU y la RAM, por lo tanto es un uen curso si se está iniciando en cero en el mundo de la tecnología.

By Kavya S

Sep 9, 2020

This was an amazing learning session for me.Now I am able to go through the problems and encounter them easily by the knowledge gained by this session.

By Bernie S

Aug 30, 2020

Amazing course, very interactive and super helpful. I only wish I had started sooner but its never too late. Can't wait to start and complete the rest.

By Austin G

Aug 3, 2020

Fantastic introductory level course which covers the fundamentals of bother technical and customer support. Paced out well to be completed on schedule.

By AriesYT

Jul 26, 2020

Learned a lot about the basics of technical support somethings I never knew, but was glade to learn. Great course work and learning tools through out .

By Daniel W C

Jul 7, 2020

Great course for those entering IT for the first time from other careers or wanting to improve on an existing IT career. The labs were helpful and fun.

By Maria B

Jun 30, 2020

Highly informative! Great for novice or semi-experienced user. There is something in this course for everyone. It was a pleasure learning the material.

By Patrick D

Jun 2, 2020

While not without it's flaws this was a great course! I have some IT experience and I loved reviewing the basics before launching into the next course!

By Poula A

May 23, 2020

Thank you for your efforts in order to deliver those information in a simple way with those great mentors i hope that one day I will meet one you guys.

By Cesar E M G

May 4, 2020

Es muy emocionante, se los remoniendo, yo no entiendo del todo ingles pero los subtitulos en verdad que me brindaron un gran ayuda en todo este proceso

By Eric P

Apr 30, 2020

There is a lot of information in this course. The information is presented in a way that anyone with any level of experience can understand and retain.

By kalil m a

Mar 4, 2020

i rated these course five out of five star because since so far i started my career of information technology it changes my path towards the right path

By Theo R

Nov 3, 2019

It's the best intro to IT I've seen so far. Thank you Google hope you keep up offering high quality on-line education and expand your range of courses!