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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,230 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JV

May 8, 2021

This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.

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9426 - 9450 of 10,000 Reviews for Technical Support Fundamentals

By Andrew L R

Jul 8, 2019

Great introduction the IT field. Looking forward to the more detailed technical courses.

By Victor O

Jul 7, 2019

An insightful and in depth knowledge of Computers and IT in general, Thank You Coursera!

By Michael H

Jun 29, 2019

Great survey of the foundations of tech support. Exercises are creative and informative.

By Oluseun A

Apr 15, 2019

The course is great and could not have asked for a better way to learn the fundamentals.

By Joshua C

Mar 3, 2019

After two weeks of learning I’m hooked! I love this program and it’s easy to understand!

By Angel M

Feb 28, 2019

This is a great course. Very informative and really teach you how to get job done right!

By Arturo S

Jan 21, 2019

Good course. Easily covers the fundamentals. Highly recommend this course for beginners.

By Nicole r

Jun 7, 2018

Loved it, I learned quit a bit and I'm even more excited to get deeper into this course.

By Yury N

Apr 12, 2018

Thanks for course! Excellent! Especially thanks for all your team, you made amazing job!

By Heidi T

Mar 9, 2018

Really enjoyed this course. It has given me a basic understanding of what IT support is.

By ELHADJI N

Mar 4, 2018

Very well put together, classes are very informative and easy to understand.

recommended

By Eric T

Mar 20, 2024

This is a good course if you are thinking about starting in the Technical Support role.

By Christian O

Jan 22, 2024

The course was well structured, the lab were just as real. the experience is priceless.

By Daniel S J

Sep 20, 2023

This was an exceptional course, I enjoy every minute, every video and advice. Wonderful

By Sharafaldain A

Jul 29, 2023

It was an amazing course and the best one i have taken, and i recommend to take it alot

By O K

Jul 22, 2023

Great information and attempt at making it personable. Keeps me engaged and interested.

By ZREYZ25

Jul 21, 2023

A well put together starter kit for anyone wanting to dip their toes into the IT world.

By Geoff B

Apr 12, 2023

A great introduction to the IT Support world. I am looking forward to the next courses.

By Asmaa R

Apr 5, 2023

It is good class for everyone it is very clear and step bt step explaining I enjoyed it

By Alejandro R G

Mar 25, 2023

Excellent Course that provides the foundational knowledge to develop IT support skills.

By Arturo C

Mar 24, 2023

I enjoy this class a lot , the instructor know how to keep us motivated and focus on it

By Azeem R

Mar 16, 2023

amazing to learn here

i have experience 6 year in it support butt i learn new knowledge.

By Louis B

Feb 8, 2023

Wonderful content, delivered in a very digestible fashion! Would recommend to a friend.

By Charles E B

Jan 31, 2023

This course was Great for a beginner like me enjoyed the class on to the next...Thanks

By Suraj S

Jan 21, 2023

IT WAS A VERY USEFUL COURSE FOR THOSE WHO WANT TO INTRODUSE THEMSELF TO THE WORLD OF IT