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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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7801 - 7825 of 10,000 Reviews for Technical Support Fundamentals

By Francesco B

Oct 17, 2021

Beautifull course, really well organized and structured, so interesting and helpfull! Nice job Google!

By Merab D

Aug 31, 2021

Excellent course! Very informative and interesting! Thank you very much! I am going to move forward.

By saiteja

Aug 4, 2021

This is very good course for beginners. where they can get more knowledge about how it specalist works.

By Gerald O

Jul 18, 2021

Anyone looking forward to start a career in the IT world, this is a perfect spot to start that journey.

By YASH V U

Jul 5, 2021

This was really a excellent course, got to know many things that were used in real life but never knew.

By Joseph C

Jul 1, 2021

Really interesting and easy to understand introduction into the world of IT. I'm excited to learn more!

By Alexander Z

Jun 22, 2021

This was a very informative course, dynamically compiled with a lot of real world practice situations.

By John

Jun 15, 2021

I like the course a lot and learned a lot from it. I gave myself a much needed refresher in IT Support.

By Shourya T

Apr 29, 2021

Very nice and interesting course. It gives you knowledge about how we use to work in windows and linux.

By Caleb L

Apr 21, 2021

Very detailed explanations from very personable people. Would recommend to those looking to start I.T.!

By Md S R

Apr 16, 2021

Excellent course for the beginner or for someone who has started his career as an IT, support engineer.

By Shyam S A N

Apr 10, 2021

The Course was so awesome and looking forwarded to take other courses of this professional certificate.

By Obinna N

Apr 6, 2021

The course is really an interesting one, an eye opener and a nice shot to begin from in the IT industry

By Harshit P

Mar 13, 2021

great course for learning a new skill.

this is amazing course and many new ideas and grow our knowlwdge.

By John C

Mar 7, 2021

Just a wonderful journey learning Technical Support Fundamentals, great videos with qualified trainers.

By Oliver R S

Feb 19, 2021

This is awesome and the labs my gosh i which i can do many,many more the hands on learning is fantastic

By Mark B C

Jan 30, 2021

I find the course very informative and the instructors are very well versed with their topics assigned.

By Katherine L

Nov 27, 2020

Great course for giving an overview of many areas of technical support fundamentals and best practices.

By Huel J

Nov 22, 2020

This was a excellent course in terms of fundamentals and understand how the Role of a IT support works.

By David S

Nov 21, 2020

Excellent introductory material, I know there is much more to learn but this is an excellent foundation

By Ronald N

Oct 12, 2020

This was a very good course to take. It was well rounded and a very good introduction to the IT world.

By Samuel V

Oct 8, 2020

Wonderful! Information was a bit general, but I’m exited to dive into more detail in upcoming courses!

By Akhil K

Oct 2, 2020

Very simple and detailed explanation. Very useful in understanding both Networking and computer basics.

By Alex P

Sep 25, 2020

Excellent overall introduction to the world of IT as a whole. Look forward to learning more specifics.

By Christine M

Sep 13, 2020

A lot of great Information to learn from and the labs definitely helped with understanding the content!