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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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7676 - 7700 of 10,000 Reviews for Technical Support Fundamentals

By LFTP

Mar 14, 2019

Loved this course. Designed very well and I had fun doing it. Cant wait for my next course with you guys.

By Lance J

Dec 20, 2018

The quality was outstanding, and having the modules split up into small chunks made it easily digestible.

By Luis V S

Oct 29, 2018

This course is going to open a door a I was so long wishing for. I am so happy to reaching one of dreams

By Xerran R

Apr 24, 2018

Very informative. Learning to use Qwiklabs was a little frustrating however it was definitely beneficial.

By Kevin P

Mar 4, 2018

Overall I loved this course. It was great learning straight from the insights of actual experts for once.

By ARNALDO J A

Feb 26, 2018

Awesome Course! I'm glad to be a part of this great community of IT learners. Thanks GOOGLE and COURSERA!

By Aaron M H

Feb 12, 2018

I had a lot of fun. The labs sometimes took forever to update or grade. But it all worked out in the end.

By Miguel C

Feb 1, 2018

This course was great. I enjoyed every topic. I'm looking forward to the remaining courses in this track.

By Al M

Jan 23, 2018

I thought this course did a great job of introducing what IT support is. Each section was easy to follow.

By Mohamed A N

Feb 26, 2024

It was amazing experience me, anyone trying to enter this field of study apply now don't miss the chance

By Salvador G

Feb 25, 2024

I learned quite a bit. Loved the Interactive Labs and also the Quizzes that followed after every lesson.

By Humayun P K

Jul 29, 2023

The course is well designed to understand the basics of IT support and I am excited for the next course.

By Sidney H

Jun 8, 2023

Very basic for me, great course overall for someone new basically what I learned in AP Computer Science.

By Nevin T

Jan 8, 2023

Very easy and information isn't to in your face, definitely more engaging then actual classes I've seen.

By Neil N

Jan 4, 2023

The lessons were wonderful and thorough. I have definitely learned a lot and gained a strong foundation.

By Estaing W

Nov 21, 2022

I loved everything about this module, I learned so much about bits and how computers talk to each other.

By Victor A E

Nov 1, 2022

Well packaged content designed to build on knowledge from previous modules! Awesome instructors as well!

By Josué A E L

Oct 10, 2022

Good course, give me the foundations and how to troubleshooting best practices in the it support field.

By Abisoye O

Oct 8, 2022

course 5 assessment needs to be reviewed as the vlc was lagging,had to take the assessment like 3 times

By A E

Sep 21, 2022

It was really insightful! I enjoyed every moment I spent learning about Technical Support Fundamentals.

By Juan P R

Aug 7, 2022

As a student, I followed al the way without any problems. It so easy, I feel like I was born to do this.

By Njoroge N

Jun 8, 2022

Great introductory content to prepare you for the more in-depth course ahead. Would recommend to others.

By Meelubari N G

Apr 22, 2022

I recommend every IT pros to take this course. it will shape your career and spur you to problemsolving.

By Charles L B

Mar 9, 2022

Very intersting, Grabs your attention right away and keeps it throughtout technical support fundamentals

By Roel C

Mar 4, 2022

I found the course to be very informative, well organized and engaging. Love the scenarios and QwikLabs.