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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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5801 - 5825 of 10,000 Reviews for Technical Support Fundamentals

By John c

May 19, 2020

Good course. I knew a lot of it, but some of the things about dealing with users and troubleshooting strategies were very helpful.

By Chaz F

Apr 20, 2020

Very informational. I learned a lot, it was a great refresher course as well as learning new things as well in terms of networking.

By GIVANNI H

Mar 31, 2020

This course was great. I learned so much in the time that was conducted to teach the material. I look forward to the other courses.

By Bonnie A S

Feb 26, 2020

The course was extremely information and it was taught in a easy to understand manner. Looking forward to the next course. Thanks

By Douglas G M

Feb 22, 2020

Amazing course, very explained and easy to understand information. It surely added a lot to my knowledge in Information Technology.

By Eduardo D O

Sep 20, 2019

Learned a lot of useful information with this course, i specially found the customer service interaction scenarios very insightful.

By Ryan j p

Aug 29, 2019

Great learning platform and incredibly easy to follow with the guidance of the instructors. I am excited to move on to next course.

By Elena

Jul 22, 2019

Enrolling in this course was one of the best decisions I've ever done! Learned so much and gained so much confidence along the way!

By Mario E

Oct 24, 2018

Un curso básico pero muy recomendable ya que se tratan muchos temas en la introducción al soporte en tecnologías de la información.

By Hiral T

Sep 12, 2018

Its Just Amazing . I personally being an IT person didn't knew many things which i came to know through this section of my course .

By William S L

Feb 6, 2018

Very good information and easy to learn even if experience is limited. Great general knowledge on the basics of how computers work.

By Matthew W D

Jan 28, 2018

The course is presented in an easy to follow and understand format and gave you all the tools needed to complete the required work.

By Idrissi M

Mar 2, 2024

I enjoyed the course and felt it was easy to follow. The videos provided a great way to learn, not isolating the info to text only

By Darius N

Sep 11, 2023

This course really means everything to me

Thank you coursera thank you google for this great opportunity,

I'm sincerely grateful.

By Deepika A

Aug 23, 2023

Great experience in learning fundamentals on technical support, materials provided are very useful. Looking forward to learn more.

By Onyedikachi G

Aug 1, 2023

I really love this course. The concept a well explained in details with assessments to measure your understanding. Nice one Google

By Nuno S

Jul 6, 2023

Very good introductory course for IT, mostly for beginners but still a good reading for the experienced or reminder. Recommended.

By Gustavo C

Apr 15, 2023

Great course, I would say it needs better content on building your pc with a more robust and complete simulator like Test Out has.

By Erik P

Jan 8, 2023

Very basic information on IT, however, if your completely new to the field this is an excellent start in understanding what it is.

By GOLDEN S

Oct 3, 2022

This lessons are very useful for me. It help me how to speak on people, build my confidance, and prepare myself as an it support.

By ScShepard

Sep 24, 2022

I understood all the information in this class. I am thankful that options like this are avalible for anyone to take advantage of.

By Albary Z

Sep 11, 2022

Awsome course! for starting a career with some or with no experience at all. Great teachers with good understanding explanations.

By Alie K

Aug 16, 2022

I have learned a lot of fundamental technical concepts and I storngly belive that these concepts will help greatly in the future.

By Jay T

Jul 26, 2022

i like the way it is structured to give you breaks . Meaning it is broken up in manageable time slot for you to consume and think.

By Aaron H

Jun 19, 2022

Very solid course that kept my ADHD mind engaged and am hungry to learn more and for giving me a sense of directiong in my future.