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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,181 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

IC

May 15, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5151 - 5175 of 10,000 Reviews for Technical Support Fundamentals

By Jessica F

Nov 16, 2021

I like how the course have short videos that get right to the point. I rather have eight short videos than two long 20 minute videos to watch.

By Christopher J S

Oct 5, 2021

This is a really good introduction to start off the full certificate. I am looking forward to the remainder of the courses in the near future.

By Shaheem A

Aug 26, 2021

thank you for helping Me learn and exstend my skills & giving me a good understanding of IT , thanks for the hard work you put in this course

By Sirirat V

Aug 10, 2021

Great course to get yourself ready in IT field or sharpen you IT to expand your opportunity in IT. Connect yourself with professional network.

By Mostapha C

Aug 4, 2021

i really enjoyed the course, also i updated my knowledge about the networking, as well as the documentation, which is necessary for IT service

By Jacob V

Jul 13, 2021

Good start to understanding the fundamentals of the IT world. This course would help anyone to start thinking IT even when it is from scratch.

By Ashley P

May 28, 2021

This has been an eye opener into what makes a computer work, how data travels and how IT Support comes into play to help others with problems.

By M G

May 18, 2021

Modulul I a fost extraordinar de interesant,; pentru mine, lumea IT este ceva nou. Asadar, modulul a fost logic, bine explicat si foarte util.

By Kumara, K T D

May 16, 2021

Actually from this course I learned more about the IT SUPPORT field and I refresh about the my computer knowledge. So thanks a lot for Course.

By Allen C

May 13, 2021

I thought the review was pretty good. It was very similar to entry level courses at college with the content and general layout of the course.

By Karen

May 10, 2021

I loved the wealth of knowledge and the ability to work at your own pace. I can't wait to take more courses and continue to learn via coursera

By YOSSY W M

May 1, 2021

I am very happy and happy because I can get all the materials and I am also quite happy because I can learn all the materials in this training

By Roberto M

May 1, 2021

i loved the interactions and the way you can easily save notes. it felt very hands on.. did not feel like it was a waste of time or dragged on

By Frank L

Apr 19, 2021

I pat myself on the back becasue I found this course. The course, instructions and the lab, but particularly the teachers, are all excellent.

By Omolara O

Mar 23, 2021

I enjoyed every bit of this course and it's very educative. I look forward to enjoying other courses soonest. Thank you so much. It's awesome!

By Randy M

Feb 23, 2021

Very understandable content and broken down in ways even beginners can understand through analogies. Very good kickstart into the world of IT.

By Jackson P

Feb 13, 2021

Fantastic course. I have no experience in tech other than casual use. The instructors were clear and concise. Would recommend to any beginner.

By Arturo R

Jan 28, 2021

I enjoyed this course because it gave me a better understanding about technical support. I like to continue my education and pursuit a degree.

By Aaron M

Jan 18, 2021

Very easy to learn through this course. Though I do feel like the course is too easy or slow, it still taught me a lot about the fundamentals.

By Mario F R R

Dec 31, 2020

Excellent course. The instructors are real experts in their respective fields and deliver the content in a fun, dynamic and enjoyable manner.

By Barney S P A

Nov 27, 2020

The Module 1 is awesome, as it's very detailed and motivating. Thanks guys for letting me see a bright future in a new and educational career!

By Sara C

Nov 18, 2020

This was a fun course for beginners. You get to assemble a new computer, learn how to download, update, and remove files on Windows and Linux.

By Karen P P

Nov 9, 2020

Muy bueno! dinámico, ágil, con una pedagogía que muestra conceptos complejos de manera simple, perfecta intriducción para seguir profundizando

By Erika M

Nov 4, 2020

It's really good for people like me that didn't know much about IT and gives you the opportunity to have a better understanding of the basics.

By Stephen B

Sep 24, 2020

Well done. Enjoyed the course. It was a good simple sky-level overview of what is covered in IT topics. I'm looking forward to diving deeper.