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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5026 - 5050 of 10,000 Reviews for Technical Support Fundamentals

By Joy D I

Sep 1, 2022

I am super Proud of Coursera. It has been an insightful learning experience on this platform. Thanks for this great opportunity. I am honoured.

By Edmund s

Aug 18, 2022

I like how it is very basic for anyone that wants to get in the IT field and be able to understand the outline of an IT Support Specialist role.

By Joel M

Aug 2, 2022

Learned alot of the basics, this was a refresher for me but i learned alot from this than when i was learning at a colllege. thank you for this!

By Adnan B

Jul 9, 2022

Love the course! well put together everything was easy useful and clear to understand!

Can't wait to look and learn more and more courses thanks!

By Osiris J H B

May 22, 2022

Awesome thanks profesional training.

Os agradezco mucho toda la informacion, la experiencia, el conocimiento que he obtenido.

Atte Osiris Herrera

By jolaoso O

May 21, 2022

This is well organized and detailed even to a newbie. The course resonates with me and has helped to increase my enthusiasm about learning more.

By Crisent D T M

May 9, 2022

Great course for a beginner. It would be great to have a second level covering possibly the same content with more advanced material. Thank you!

By Adrian S

Jan 3, 2022

A very good and comprehensive introduction into the IT world! Made me want to pursue the whole specialization right after finishing this course.

By Suresh P

Nov 22, 2021

I feel this is fully packed course, which need to learn in particular topic that things is completely covered thanks for this wonderful courses.

By Alexander N

Oct 15, 2021

The right starting point for those who wants to start a career in IT. Taking this course has really broadened my knowledge in technical support.

By Nelson O

Jul 15, 2021

This course was motivating and inspirational. If the goal was to get more people to look into the field of IT, this course is the perfect start.

By Jose L M Z

Jul 4, 2021

Este curso me parece excelente ya que te explica paso por paso todo lo relacionado con IT y asi poder escoger una rama y especializarte en esta.

By Leandro

May 23, 2021

Me han encantado todos los conocimientos que he logrado conseguir hasta ahora. Estoy muy animado en seguir en el próximo nivel. Estoy muy feliz.

By Michael B

Apr 26, 2021

I like Coursera. This was a review for me, but everything worked fine and if further courses are this well designed I will enjoy learning more.

By Mizanur R M

Apr 26, 2021

Awesome courses, I enjoyed so much. Thanks a lot to Coursera, Google, and all the instructors, and developers who worked hard behind the scenes.

By Jeremy M

Mar 23, 2021

Chocked full of essential information, and perfect for a start from scratch in the field of IT. I am incredibly excited to continue this course.

By Jose M

Jan 8, 2021

I am proud that i achieved my goal to complete this course. It is easy to access, provides useful videos, and straight to the subjects of study.

By Aboubacar D

Jan 3, 2021

Great course! It addresses the fundamentals, showcases just how vast the field of IT is and helps you identify which IT path you want to pursue.

By Brenden T

Dec 7, 2020

This course was awesome and very instructive. It provided me with a good list of foundational knowledge that I can use to springboard my career.

By Parvis H

Nov 30, 2020

Thank you all for putting your effort to make this great course. I appreciate it. It gave me some idea about missing parts of IT world I needed.

By Elliot M

Nov 22, 2020

this course has given me the opportunity to understand what a computer is, from creation to infrastructure and how it operates in today's world.

By Justin E

Oct 29, 2020

This course was very insightful as if made me get a little more familiar with other Operating Software and increased my curiosity in using them.

By Laura R

Oct 20, 2020

Very informative and engaging content. It was an excellent use of virtual learning space with hands-on wikilabs to simulate real-world learning.

By Romesh L

Oct 5, 2020

As my first Online Course, I didn't know what to expect, but it turned out very well. I am already looking at the next course to start. Love IT.

By Eko R H

Sep 18, 2020

It's really good. For me, this is a good starting point to strengthen my basic knowledge in IT. There's still a lot to learn in the next courses