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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

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5001 - 5025 of 10,000 Reviews for Technical Support Fundamentals

By Sergio M J

Jun 18, 2020

Excelente curso, y muy completo. Definitivamente se aprenden nuevas cosas, además de reforzar conocimientos ya existentes.

Totalmente recomendado.

By Danielle T

Jun 12, 2020

Great entry level IT training and knowledge. I am super excited to continue furthering my education and I am no longer afraid of online learning!

By Alexis F

Jun 4, 2020

I like the way the course has been structured, specially, the way the concepts are delivered in an ascendant level of difficulty. Great job guys!

By Lisa K

May 22, 2020

This course was excellent. I learned a lot. The videos and the supplemental readings were very informative and helpful, and so were the labs.

By Dennis G

May 14, 2020

Really interesting course, gives you the basics of IT and shows you parts of the IT field that one can dive into and then make a career out of.

By Yung-Ju H

May 7, 2020

I love this Google Coursera that gives me right direction in my IT field and gives me a chanve to begine my entry level IT career. It is awesome!

By Franyer B

Apr 2, 2020

Great course with great quality videos and awesome instructors, I don't regret to take this course, I'm just happy that I took it and I passed =)

By Kumili H

Mar 23, 2020

This is the best online course I have enrolled into. The instructors are very well experienced and delivered maximum content within small videos.

By Salonia B

Feb 22, 2020

I love this course. It was a lot to learn. I love how in dept it was with the information and how everything was broken down over and over again.

By Will H

Jan 29, 2020

Excellent introduction to technology - the ever-changing variable. Always expect new material - it is added every month as new tech is developed!

By Aden H

Jan 11, 2020

WOW, this is such a wonderful, well put together education package, I have really enjoyed and this will open the gate of more.

thank you very much

By Subodh V J

Jan 8, 2020

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge.

By Francis X O

Oct 25, 2019

Oh my God, this is fun learning new things and the right place is this. I have learned new ideas, new things and they will forever be part of me.

By David E

Aug 22, 2019

I love the whole format of the course! Also easy to understand with the videos spot on making the course fun and clear to retain the information!

By Jeremiah W

Oct 24, 2018

Great introduction to the IT world. This is a easy to understand course that will give anyone a basic overview of what the IT world has to offer.

By aaaaaaaaaaaaaaaaaaa

Oct 21, 2018

I thought this technical support fundamentals course was awesome, I got refreshed again about several IT concepts and it was very understandable.

By Keisha P B

Apr 30, 2018

Thoroughly enjoyed this course. The video instructions, practice labs, forums were involving and enjoyable. Can't wait to complete all courses!!

By pjmahar

Jan 31, 2018

A fun start. I was able to fill a lot of gaps in my knowledge of the subject. Took a lot less time that I thought it would. On to the next class!

By Kenneth M

Sep 23, 2023

Easy to understand training videos and very detailed information. I look forward to continuing my journey with IT through Coursera with Google.

By PITSO R

May 27, 2023

The course was informative, and It channels one to be critical and look at the IT world in a broad manner, if they are to pursue a career in IT.

By Christian B

Mar 28, 2023

This course does a great job of laying a foundation to prepare you for the remaining courses in the IT Support Professional certificate program.

By Jennie S

Feb 6, 2023

Very engaging. Love that the videos and website worked great on my iPad and over all was very simple to use videos were clear. Great experience.

By Louis G

Jan 10, 2023

The course was thorough and easy to digest. I have a clearer understand of the fundamentals of IT and a clearer view of the path i want to take.

By Abdul R N

Nov 28, 2022

it was super fun to learn i enjoyed my time while learning this course and i recommend other to learn this course if they are trying to learn IT

By Caleb C

Sep 27, 2022

This course was well designed. I enjoyed learning from it. It helped hone concepts I had encountered before and taught me things I didn't know.